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Booking.com
C$280
Fully refundable before Sun, Jul 28
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C$280
Fully refundable before Thu, Aug 1
Breakfast included
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C$183
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Camelia S
Barnet, United Kingdom

Surprise 50th Birthday celebrations

Reviewed Feb 26, 2020via mobile
Just returned from an amazing 7 nights here celebrating two 50th birthdays. This place is just simply amazing. There is so much choice of food for breakfast, lunch and dinner. On our first day at breakfast Fernando UC, was exceptional and every day after that, as soon as we walked in for breakfast he knew who had tea and who had coffee and we had the same table every day. He was a lovely, friendly man. The buffet restaurants have so much choice that there will always be something you like. There are also the Al la carte restaurants which you book on the morning the day before you want to go. But we got there in the afternoon on the first day and still got booked into one of the restaurants for the next day. Our favourite restaurant was the French restaurant and Benjamin Rest Francis, gave an exceptional outstanding service to us. He recommended great food and gave a great service.
Alex round the large pool bar was also great and gave great personal service right to your sun beds.
The rooms are spacious and cleaned everyday, your personal mini fridge is also refilled everyday with beer and soft drinks as well as water.
The sun beds round the small pool got towels put on them very early, but you will find a sun bed round the larger pool or even on the beach. There was 6 of us and we always got beds for us all. If you go on the beach, go up near the swing bar as it’s a great atmosphere. Also walk in the opposite direction and go and swim in the lagoon, it’s so clear and beautiful.
You will love this place and I would certainly recommend it.
Date of stay: February 2020
Trip type: Travelled as a couple
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Frederic C, Director General at BlueBay Grand Esmeralda, responded to this review
Responded Feb 28, 2020
Dear friends,
On behalf of all the staff of BlueBay Grand Esmeralda I wish to thank you for your great comments and for your preference.
We will make sure to share your kind comments with all our staff and it will be a privilege to serve you again in a near future.
If you need any help for your future reservations please feel free to contact us anytime.

Best regards!!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 26, 2020 via mobile

We spent a week at the BlueBay Grand Esmeralda in Playa del Carmen, Mexico. A special thank-you to “Rudy” who organized our parasailing adventure! My 18 year old son is deaf and Rudy made sure his coworkers were aware and provide him with special assistance. Such a friendly, kind and professional staff member.

Gracias Rudy!!!

JM

Date of stay: February 2020
Trip type: Travelled with family
2  Thank JLM243
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frederic C, Director General at BlueBay Grand Esmeralda, responded to this reviewResponded February 28, 2020

Dear friends,

Thank you very much for sharing your experience,

Hope to host you again soon,

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 25, 2020 via mobile

We stayed there for 7 nights. There is a lot to do on the resort, great nightly shows, terrific food and nice rooms. The only dings are the beach and the lack of privacy for first floor rooms. There is no barrier in between rooms on the ground floor. And their beach is undergoing maintenance. We just used the pool instead. And there are restaurants right by the pools which is nice. Overall, I would go again. Wish it had a better beach tho.

Date of stay: February 2020
Trip type: Travelled as a couple
5  Thank 427bryani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frederic C, Director General at BlueBay Grand Esmeralda, responded to this reviewResponded February 28, 2020

Dear Friends,

Thank you very much for sharing your positives and feedback,

See you soon,

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 25, 2020

Had an amazing time at this resort! There were 60+ of us there for a wedding. The food & service was unbelievable. Shout out to Eddy at the swing bar for making us feel welcome & provided great speedy service. Shout out to Fernando, Carlos & Romolo at the Mexican restaurant for taking care of us last minute! Shout out to Luis & Rigoberto at the breakfast & lunch buffet by the beach for taking good care of us everyday.
The grounds were beautiful & the rooms were very clean!
I highly recommend this resort!
Sincerely
M.

Date of stay: February 2020
Trip type: Travelled with family
4  Thank mirellas322
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frederic C, Director General at BlueBay Grand Esmeralda, responded to this reviewResponded February 28, 2020

Dear friends,
On behalf of all the staff of BlueBay Grand Esmeralda I wish to thank you for your great comments and for your preference.
We will make sure to share your kind comments with all our staff and it will be a privilege to serve you again in a near future.
If you need any help for your future reservations please feel free to contact us anytime.

Best regards!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 25, 2020 via mobile

Had a blast at the grand blue bay esmeralda for a wedding. The staff was simply amazing. Eddie from the swing bar was fantastic. Fernando and Carmelita from the Italian restaurant took great care of us, and Luis and Rigoberto from the beach buffet treated us like royalty. Thank you to all the staff for making our stay unforgettable.

Date of stay: February 2020
Trip type: Travelled with family
3  Thank Michael S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frederic C, Director General at BlueBay Grand Esmeralda, responded to this reviewResponded February 28, 2020

Dear Friends,

Thank you very much for your stay and your kind comments,

See you soon,

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 25, 2020 via mobile

Bartender Eddy was a true gem! We travelled down for our friends wedding in a large group (65 ppl) and he was SO good to all of us. His customer service and efficiency stood out right away. Thank you for keeping us well hydrated Eddy and teaching me how to make a new favourite tropical shot. You are AMAZING!

Date of stay: February 2020
Trip type: Travelled with friends
4  Thank Alyssa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frederic C, Director General at BlueBay Grand Esmeralda, responded to this reviewResponded February 28, 2020

Dear Friends,

Thank you very much for your stay and your kind comments,

See you soon,

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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