first time at this large resort.we just got back having stayed for two weeks. a nice place to stay with good choice of food and friendly staff.
the resort has the jungle one side and the sea and beach on the other side.
nice to see wildlife about the complex
beach o.k not enough shades pool areas busy beds full most leave their towels and walk away, we often see people gone most of the day leaving their towels so no one can get a bed. plenty of free rides to your room and to the beach.
overall we would recommend this resort as they are friendly and the food is good.

We came here for our wedding and they upgraded our room which was nice, but we would have most likely been pretty disappointed if we didnt get the upgrade. Depending on which building you are in you can be very far off the beaten path for the main pools and beach. All the staff were great, the biggest complaint I have is the food. The buffet is okay but it's more hospital food than anything else, and the 7 restaurants that are on the resort are set up so that you have to make reservations for them 24hrs in advance with a concierge by 7:00 am. So that makes it nearly impossible to have dinner in the nicer restaurants. A couple in our group also had someone break into their room at night and go through their stuff(nothing was missing thankfully) and like everyone else is saying the beach isnt great. If you want to swim in pretty water you either have to walk to the lagoon, or go to another nearby beach that's nicer. Overall our group had a blast but I wouldn't stay here again the value is not comparable to what we paid.

My husband and I just returned from a 10 day vacation at this resort. We booked through West Jet Vacations (I will write another review about that as I was not impressed). Check in was quick and easy. We were given a room in building 8. The room was weathered and the tv did not work. I went to the front desk and asked to move rooms. Jorge Flores was very accommodating. I decided to upgrade to a swim out room. We were given a room in building 2. The room was huge and worth the extra money. We had excellent service from everyone; specifically Yesica our concierge who made sure we always had our a la carte reservations and David Torres from house keeping. I’m sorry I didn’t get the name of the beverage person(s) names but they were also amazing.

The food was good, especially at the a la carte restaurants. We really enjoyed the Oriental restaurant. We had a great server/bartender; Edgard. Another must is the French restaurant. The food was delicious and our server Wendy was outstanding.

Unfortunately the beach wasn’t the greatest. The pool was okay but trying to get a chair was impossible because people throw their towels on them but never seem to come back to use the chairs.

Overall, the trip was good but what makes this resort stand out, is the great work done by the friendly staff.