This was our second visit to BlueBay Grand Esmeralda and once again they didn't disappoint! The event staff was simply amazing! Victor was definitely a fan favorite. He went above and beyond making sure to include everyone (of all ages) in each and every activity. He definitely has the magic touch with every guest. Thank you Victor! We will definitely be back there again. BlueBay Grand Esmeralda is incredible, and their staff is second to none.

Just returned from a one week (18-25 January) stay at this resort.
You need to know that this resort is a very big property. Close to 1000 rooms.
Rooms that are located close to the lobby are a 10 minute walk to the beach and the steak house restaurant. There are some shuttles going around the property for those who wants a ride.
If you want a room close to the beach the price goes up but then you are far from the lobby and the other four restaurants a la carte. In order for you to eat at these a la carte restaurant you need to make reservation the day before in the main lobby.
My room was in block 7 top floor. We had are room done every other day which is enough considering we only sleep there. Room size is average with lots of space for your clothes. Your room has a safe and a little refrigerator fully stocked on your arrival. When you need more simply call room service and they will replenish to your taste.
The hotel beach is ok but do not expect it to be like Varedero or Punta Cana. There are very few huts (about 15) to hide from the sunshine. If the resort is full  you will not get a chair at the beach is you arrive after 10:30.When at the beach facing the ocean you can walk about ten minutes to the left and there you will find a beautiful lagoon. Very safe to go as there is a hotel next to it (The Tres Rio hotel). It is worth it to go and see.
RestaurantsThere are three buffet restaurants which serve the same food. From time to time there are long line-ups waiting to be served. I do not like the way they have the food presented as it is a long continuous counter and everyone is in line.
A la carte restaurantsYou have the steak house by the beach.
The other four are located close to the lobby Mexican---Italian
French and Oriental alternate each day For us the French was the best followed by the steak house.Overall we had a very good vacation and service was very good in all restaurants. A special thank you to Theresa in the main buffet by the lobby. It was joy to be served by her for our daily breakfast

This was our 2nd trip to Mexico, 2018 being the first, staying at the Bahia Principe, so was hoping for the same quality, or better. I have held off the review as giving TUI a chance to restore my faith in the company, unfortunately it came to nothing, so here goes! I did a lot of research but was going with 2 other families, (6 adults 4 kids, age between 11-15) decided in this due to reading reviews on here and price.(7k for 4 of us in summer hols-10 days)
On coming home I read the ‘bad’ reviews that are very accurate. Wish I had done that before booking!!
The main problem was a serious security breach on our final day. My wife left her Apple Watch on charge while we went for breakfast, on return to our room our door was open and a ‘cleaner’ came out asking when we was leaving. We told him in about 2 hours and went to the pool for final rays of sun. On return to get our stuff the watch was missing and using the ‘find my phone’app located it tucked under the sheet covering the divan, below the mattress!!! We called security gave a statement and was told they would get back to us, we then had to dash for the bus to the airport. To cut a long story short as we didn’t inform the tui rep, they were not interested either.
Although promised of a follow up response from the hotel, nothing came. Looking at other low star reviews this is not uncommon with money being taken from the safe also(gawd knows how??!)
On top that, these are the other bad (and good) points of the resort.
1)The plastic cups at the beach bars that are swilled in what looks like dirty water for washing up during the day(one drink I had I could taste Pernod in, even though it was a Gin and Tonic!) This I believe to be the reason most of our party of ten had diarrhoea at some point in the holiday.
(2) The main pool is exceptionally scummy most of the day, with a cleaner going around with a dustpan scooping the scum off during the day. Obviously the filter is totally inadequate
(3) The hotel staff driving the golf buggies do so at full speed making people nervous about being hit.
(4) The cost in the shops is ridiculous, £6.50 for a bag of crisps, £14 for a small ball (that we had to buy as the kids were bored- lack of entertainment for teenagers)
(5) The buffet for breakfast and lunch was good, but in the evening was of poor standard, with long queues and starters and dessert platters in between main platters, so people were milling around everywhere. ******In contrast, the a la carte restaurants were very good, and the highlight for us.*****
(6) The evening entertainment in the sports bar could not be seen as all seats were taken, and being in an area that was not air conditioned, was unbearable anyhow, and there is no entertainment anywhere else at night, leaving children and adults bored. Needless to say, we will not return, and will seriously consider not going on a tui holiday again!!