My wife and I have visited Riviera Maya Mexico 9 times in the last 12 years and returned home very happy until this stay at the Bluebay. Never again ever.
We paid for the VIP package and the swim out suite. There was nothing VIP about this place.
The tub had black foot prints all over the inside when we arrived and was partly filled with water. When ever the tub was being used on the second floor above ours, water would run down the wall from above filling our tub. You could see that the tub above our had been leaking on our ceiling and running down our wall for a long period of time
The stand up shower sprayer head didn't supply enough water to shower

We had two AC units on the top of the wall, one in each room. The first evening we returned to the room to find water leaking from the AC all over the floor. The second evening, the second AC did the same but this time it was dark in the room and my wife slipped and fell to the wet floor and bruised her knee badly. Both walls below the AC unit have water stains running down the wall along with peeling paint so this is an ongoing issue.

We were only supplied with two bath towels. No hand towels, wash cloths, shower floor towel or soaps until day 4.

TV dint work

We have never got sick in the 9 weeks over the years until this visit. Both my wife and I got sick with diarrhea on our last day and it lasted 5 days.

They don't clean tables between guest

There are so many places nicer than the Bluebay and much cleaner at the same price.

We went March of last year , Im just getting around to writing my review now. 25 of us travelled to mexico for a bunch of different events. Birthdays, an engagement and some just because!
so here is my review

The hotel....is pretty nice...the grounds were fairly big so at night when your wearing a nice dress and heels you had to take a shuttle to the restaurants.
Rooms were nice and clean

Food. There wasn't a whole lot of choices for a la carte. we ate at the steak house most nights and the one night our steaks were great; unfortunately the next they werent so good.
Buffets were good. lots of selection. Food was basically the same every lunch
I loved my guac and chips so i really stuck to that every day for lunch

Drinks . Its Mexico so its whatever they have on tap and bottom line shelf alcohol. So if you dont mind your drinks tasting like nail polish remover then your all good
personally i stuck to vodka for the week
Coffee is HORRIBLE and dont even bother going to the night buffett, it was a joke !

entertainment. This hotel completely lacked in entertainment. Thank heavens we had people to hang out with as by 10 pm the hotel was dead

NO lobby bar or coffee bar which was very disappointing

I cant say this was the food or drinks but 3 of our guests were very sick
one got rushed to the hospital. I wasnt there when he was transported but from what my other friends have said, front staff was not very helpful.
He spent hours in emerg and it cost him 2 thousand dollars for IV and medication. He had a parasite.
The other two friends who were sick weren't as bad but lost 2 days of their vacation.

I tripped over uneven concrete ( no i was not drinking tequila) cut my lip and the resort wanting 100 dollars to look at my lip. Thankfully a nurse nearby looked at it and said no stitches were necessary so I didn't bother.

I travel a couple of times a year and I cant say Ii'd come back to this resort again.

Had a wonderful time during the visit , the staff were attentive, premises and rooms very clean , the only negatives we had was 1) no snack bar close to pool /beach area, 2) the travel to lobby to reserve a restaurant daily became a chore , would have been nice to have a concierge at site by the rooms close to beach