The yoga class is amazing! It was life changing experience and I would go back just for that. Juan Carlos is an amazing teacher and guided us through every class with patience and commitment.
The hotel is built between nature which make it amazing for walking by the trees, swimming in cenotes and coexisting with coatis, raccoons, monkeys, etc. However the facilities are old and they need maintenance.
Also we were Royal Elite members which is a complete scam. The available rooms were more expensive than regular reservations, the elite concierge was useless, literally just a mansplaining session, the hotel concierge Itzel and Belen were waaay more helpful for absolutely every mater of our stay.
We were there in some rainy days and every single restaurant had leaks the floor was soaking wet and many people specially kids slippered on the floor, which is really dangerous.
Also the hotel is advertised as vegan options available and yes, there are salads in every restaurant but they could not solve to get vegan protein for us until our last day.
The capitán yeiny and kitchen capitán Brenda from Lirios Restaurant were really helpful and found solutions for us. Also they have an acai bowl but there is not acai.
I think the hotel can improve a lot however the yoga classes are 100% worth it and it’s worth every penny of the all inclusive.