Post Covid family vacation for 5 adults and 5 children was mediocre

Positives:
5 Grandsons (ages 3 years to 10 years) enjoyed the waterslides, pool and beach. They favoured sea shell hunting and pool snorkelling. Toys may be purchased at on location shop at triple the price.
Adults enjoyed availability of beach lawn chairs and the near perfect weather throughout our stay.
Breakfast buffet was good and offered good selection of choices
for each family members liking (3 yrs to 63 yrs).

Negatives our family experienced;
Check in was extremely slow and inefficient. Wait time in line ups excess of 1 hour to reach check in clerk.

Food/Snack consumed following check in, caused 4 family members to get grossly sick throughout the night and lasted up to 4 days. We believe it was and contribute this to the Hamburgers they ate (3 boys and 1 adult). House keeping is not possible after 10:30PM as it is closed. Front desk being short staffed already…. No service.

Besides getting sick over the bedding, we experienced shortages of pillows and quilts upon arrival to all 3 of the “Royal Elite 1 Bedroom, 1 King with Sofa Bed” Rooms we had booked for our stay.

Faulty appliances that did not get properly repaired or not repaired during our 8 nights stay;
Malfunctioning air conditioner, that also caused water to leak onto dresser and down the wall onto ceramic tile floors, making it dangerously slippery.
Malfunctioning mini fridge/bar that never did get inspected or repaired. Leaving Warm beer and/or pop to consume. Mini bar not stocked each day as outlined.

Shower drain 100% plugged causing water to run into bedroom. Did not get repaired. Fortunately we had second shower in room + traveling with extended family allowed showers in their rooms.

Wristband / bracelet fobs stopped working on door lock due to dead batteries in lock sensor, leaving us locked out = very inconvenient.

And finally had to request service to unlock our safe box due to further wristband fob errors twice during our stay.

Long line ups for restaurants and/or zero availability. Some people mentioned they’d line up 30 minutes prior to restaurant opening time, to get tables.
We waited in excess of 90 minutes 2nd evening to eat in a restaurant, but opted to leave before dessert due to poor minimal service. 5 children sat for 30 minutes at table before they received water.
Went to International Buffet remaining 7 nights, but unhappy with dinner quality.

We do Not recommend this resort