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Kristy R

Must read before you go, helpful information

Reviewed Apr 8, 2021
There are some helpful things that I wish I had known before traveling here. The sand is wonderful but the swimming is extremely difficult due to lots of rocks. The food was the largest disappointment by far, the selection was not great, especially if you have specific dietary needs. A must know is that you can't get turkey anything, I do not eat pork and that is all you have available to you in omelets, bacon, or sandwiches. I though I would be ok for breakfast if I could just get oatmeal but it is only milk with floating oats in it. There is NO wholegrain breads ever or brown rice. You can't get Ginger Ale at all, which I have never had happen while traveling anywhere. The buffet was the worst but the restaurants in the evening were better. There are not straws because it is an Eco resort, which is fine, just be aware so you can bring your own reusable straw. No napkins and no paper towels in bathrooms (again not bad, just be aware). Also, you must have a smart phone when you go to dinner, all menus are a scanned QR code. We do not drink alcohol so I can't speak to that but the virgin drinks like Pina coladas were not very good. We stayed in the Select Club adult only section and the first room had some real issues but they moved us to a better room. The level of cleanliness was not the standard that we are use to but I think they still did a good job and try very hard. There is shampoo and body soap in the shower but bring your own conditioner. There is a small fridge in all the rooms with pop and some beer. The grounds were very well kept and we enjoyed the walking paths. The evening entertainment is not great, mainly because it is just to loud, we had to wear ear plugs and then it was still overly loud. No dancing in the evening if you don't speak Spanish or care for that type of music. There is an upstairs to the Select Club but no music or dance there or on the beach in the evenings. Not much to do in the evenings at all, two pool tables in the sports bar area but no chalk and not great tables, and a few ping pong tables. There a great store on the resort, lots of inventory but of course it is a bit expensive that is because of convince. Sunscreen is $20 a bottle so make sure to bring your own and bring some bug spray. The pools are nice but need to be cleaned more frequently, especially the adult only pool, hard to keep it up with all the trees around it. The heated pool and hot tub was only heated for the first 3 days we were there and was not on the rest of the time we were there. We did not use the spa or take the sales pitch tour of the resort, we knew we did not want to buy in to the program. The staff really try to help and are very kind and the setting is beautiful. There is a lot of true potential for this resort with all the areas that are available but it would help if they had more music and variety of music for everyone and hopefully it will get better as they recover more from COVID, the food really was our main concern though and it was for almost everyone we spoke with. The orange juice was Sunny Delight with pulp in it and they do not know what a smoothie or a shake is. Hope some of this helps you plan your trip.
Date of stay: March 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warren B, General Manager at Sandos Caracol Eco Resort, responded to this review
Responded Apr 11, 2021
Thanks Kristy for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort.

We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review.

We look forward to welcoming you back at your earliest convenience.

Always at your service!

Warren B
Web Relations Manager
Sandos Caracol Eco Resort
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1,992 - 1,997 of 25,942 reviews
Reviewed April 8, 2021

It was amazing the sports and entertainment team we had so much fun with Emilio, Ricardo and victoria the best activities and shows we hope to come back soon to this amazing resort we enjoyed our stay...

Date of stay: April 2021
Trip type: Travelled with family
1  Thank Nico13RioSella
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warren B, General Manager at Sandos Caracol Eco Resort, responded to this reviewResponded April 11, 2021

Thanks Nico for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort.

We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review.

Rest assured that we will let Emilio, Ricardo & Victoria know of the praises you sent their way!

We look forward to welcoming you back at your earliest convenience.

Always at your service!

Warren B
Web Relations Manager
Sandos Caracol Eco Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 7, 2021

Great food, amazing staff, especially the entertainment; Victoria, Emilio, Ricardo. The aqua park was exhilarating and the cenote was a new, fun experience. The performers were extremely talented, and the shows were awesome.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank 367gusd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warren B, General Manager at Sandos Caracol Eco Resort, responded to this reviewResponded April 11, 2021

Hi Gus,

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort.

We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review.

Rest assured that we will let Victoria, Emilio & Ricardo know of the praises you sent their way!

We look forward to welcoming you back at your earliest convenience.

Always at your service!

Warren B
Web Relations Manager
Sandos Caracol Eco Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 7, 2021

So we came here with my family, and everything was so good. from the food and the snacks , the main pool with the entertainment staff and specially when there was the bull, and the magic balls with the group Peniche, and the guys from the entertainment Vicky, Emilio and richi.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank 967cadenh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warren B, General Manager at Sandos Caracol Eco Resort, responded to this reviewResponded April 11, 2021

Hi 967cadenh,

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort.

We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review.

Rest assured that we will let Vicky, Emilio & Richi know of the praises you sent their way!

We look forward to welcoming you back at your earliest convenience.

Always at your service!

Warren B
Web Relations Manager
Sandos Caracol Eco Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 6, 2021 via mobile

Hotel is artfully integrated into the jungle, so it is indeed an eco resort. You will meet coating, raccoons, spider monkeys and other animals round the clock. That includes mosquitoes: swamps are part of hotel ecosystem, so if you decide to hang out in a bar - use mosquitoe repellent dispensers that are placed throughout the property.
Beach is very nice, shaded by palm trees. But entering the water is painful: bottom is all rocks, so some sort of swimming shoes are recommended to avoid scratches. Water remains shallow all the way to the safety line, with rock ridges going underwater along the shore.
Staff honestly does their best to serve guests, but whatever management there is does not help them succeed. There were 3 of us staying, but we always got 2 sets of towels despite alerting staff upon arrival. That's a management issue because how would a housekeeper know how many guests are staying?
Expect a 30-minute line to check in / out. Really no e-checkout??? Booking a la carte restaurants requires standing in line. Not only a bad practice during covid, but can be replaced with online booking, allowing to put an FTE to a better use. BTW, a la carte restaurants are not impressive, so don't waste your time booking. Main restaurant serves food that is as good or better.
Covid testing is on-site, included with the stay. Again, expect to stay in line for about an hour even if you are making an appointment.
We stayed in a suite. Something to know about that type of room: there is no door between the bedroom and the couch, something I failed to realize when booking. Otherwise the 'adults only' suit is more spacious than a family room and is worth the money.

Date of stay: April 2021
Trip type: Travelled with family
2  Thank vkh2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warren B, General Manager at Sandos Caracol Eco Resort, responded to this reviewResponded April 11, 2021

Hi vkh2019,

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort.

We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review.

We look forward to welcoming you back at your earliest convenience.

Always at your service!

Warren B
Web Relations Manager
Sandos Caracol Eco Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2021 via mobile

ROMERI best barmen ever , he is at the manglat bay at nights ... btw The mezcal whit habanero cream it’s AMAZING!! Thanks sandos caracol for this moments , I can wait back again soon . You make me spend sweet moments with my fam

Date of stay: April 2021
Trip type: Travelled with family
1  Thank fernandaaA4667JJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warren B, General Manager at Sandos Caracol Eco Resort, responded to this reviewResponded April 11, 2021

Hola Fernanda,

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort.

We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review.

Rest assured that we will let Romeri know of the praises you sent his way!

We look forward to welcoming you back at your earliest convenience.

Always at your service!

Warren B
Web Relations Manager
Sandos Caracol Eco Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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