I visited the Oleo in late March 2024. This was my first ever trip to Cancun and my first ever experience at an all-inclusive hotel.
I had read and heard many different opinions of all-inclusive options in general, with many giving low marks, or at least dings to the quality of food, drinks, and amenities, due to the 'endless' nature of it. In addition, I have worked some years at 5-star hotels that are part of the "Leading Hotels of the World." (LHW) This is not to say I'm some big connoisseur of hotels, but I am familiar with the standards of service that are required to be part of that exclusive class of hotels.
With those details in mind, I was excited to see both how this hotel measured up to the standards I've been trained in, and how the experience of an all-inclusive hotel would be like for its cost.
I must start by saying that I was extremely satisfied and happy with my experience at the Oleo. The staff were so friendly and attentive to us, and really made us feel special. They effortlessly applied the main principles of the standards of the LHW, which focus on taking the extra step to give service.
Some examples of this included:
1. I could ask anyone regardless of their position within the hotel about a question or problem and I would be helped by them, not just told to ask someone else.
2. Many of the staff made the effort to learn our names and use them. Some would even get to know us more personally and make the experience more special for us. Raul in the bar was a great example of this. He gave me excellent service and made me feel like more than just another one of the many hundreds of guests he has certainly met prior. Other great staff members I'd like to mention are Alberto in the reception, Roger at Alma restaurant, and Yeseli at Azul restaurant. They really took the extra step to give great service!
3. They resolved any problems I had quickly. Our toilet unfortunately had been semi-clogged by the guests who had been in our room before. But it took very little time from when I mentioned it to the hotel staff to the problem being fixed. We also had 1 person in our group who has a strong gluten allergy, and they did everything they could to adjust for her, even going so far as to changing their frying oil a couple of times when she wanted to have some French fries on different days, all with a smile on their face.
With regards to the quality of the food and drink, this hotel also scores high. They have a wide array of options across their 5 food concepts, and no limits on the restaurant visits or reservations required. I would say that I preferred the drinks at the lobby bar than those at the pool side /swim up bar. But maybe it was just that great service from Raul and Antonio in the lobby bar that made those drinks hit different.
All in all, we were very satisfied with our stay at the Oleo. I would definitely recommend it to others and will definitely return myself if I come back to Cancun one day.

I would like give a 10 plus to Raul. HE was an amazing bartender. He went over and above to make sure we were well taken care of. He always had a smile on his face, and so pleasant ☺️. So blessed to meet him! Oleo is lucky to have such a GREAT EMPLOYEE. THANK YOU RAUL!!!!

The favourite things:
Small and more adult oriented ( girls trip so what we were looking for) The food, particularly the restaurants! The buffet was a bit tiny but was good for breakfast and lunches. No limit on restaurants and no pre booking of restaurants and room service for inspira guests!! The coffee bar!!!! This was included ( we were Inspira so not sure if it was free for everyone) and they had all the coffee choices- hot cold, flavour shots, lattes, the works!! The beach: excellent! No rocks, little seaweed, big waves though be ready to body surf and be knocked over ( lots of fun) with a lifeguard on duty too
Inspira had it's own section with wait service- drinks and lunch!
Rooms: minimal and clean and very close to airport. Staff were lovely.

The cons:
Could get a bit messy around pool. Perhaps more staff needed to help with glasses and plate pickup (as the bartenders were way too busy) garbage cans for guests to throw away their garbage. The sun is hard to find after 330 in March due to oleo buildings location. And lastly, like all hotels, you need to get chairs by 8am. I didn't mind. I enjoyed every sunrise with my coffee :)