Long waiting at the reception to check in and poor control of the payment. Asked for guarantee credit card.
Traffic noise rooms
Poor variety of the breakfast rest.
Stained and broken sink.
And more.....

It saddens me to give a poor review because generally, I have an amazing experience in the Dominican Republic.

My experience starts with check in as they were not able to find my reservations. I made reservations for full board (meaning all 3 meals) premium level. I wanted it the best of the best being that I had to travel by myself. I didn’t want to think about purchasing anything or having to leave the hotel.

Again, my dilemma began at check in when they couldn’t find my reservations although I showed my email. Then the front desk realized I had premium, which meant I had to check in upstairs for that. Upon check in at the premium, I was told I only had breakfast included, although my email reservations clearly stated full board. What bothers me is that I can understand what they may see in their system however if the customer is stating otherwise and showing proof then request management to step in right away. It went back-and-forth and it wasn’t going anywhere. I requested to speak with management and chose to go to my room and call the individual from my room.

So yes as many other claim there’s a musty strong smell throughout the hallways and room from the carpet, not loving that. And you can forget about wifi AND sleep! The sound of the traffic outside from your closed window was as if you were sitting in the middle of it all. 24 hours a day of honking!

Went back and forth on phone, had to send management my email for them to in fact see I had this package. Was told they would call me back (which they may have bc the phone would ring once but when answered no one there) I did receive in the morning a letter that was left under my door, apologizing for the inconvenience and stating they were upgrading me up to a different floor because of the troubles, which I appreciated. When shown to the check in rep they said oh that’s just a welcoming letter. But I know I saw some verbiage stating a move. Then she realized and said yes.
Aside from this headache wifi is non existent unless you’re literally in the premier lounge. I reported this and was simply told I should have it in my room but clearly I did not! So yes, it was a huge inconvenience, having to only have Wi-Fi in the rooftop lounge as opposed to in my room or anywhere else in the hotel and you can forget about the lobby.

Oh lastly during one of my meals as I was stepping out I was told to return because they didn’t see me in the system with my room or paid board, another few minutes of inconvenience!

Pros- buffet food was good and there’s a variety. The lounge offers drinks all day, breakfast and appetizers in the afternoon.

I had to make my stay in the country longer however checked out and went elsewhere, I felt so uncomfortable there overall.
*the men that helped with luggage’s were very pleasant and helpful*

I was like 7 nights at Barcelo Santo Domiingo . All the employee are very kind friendly the sevices was great. The only thing was the room. I never use the room phone in 7 days, because never work ,I reported but nobody came to repeater it. The carpet room smells like smell very bad like was wet before. The maintenance is very important in any property.