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Marlene K
Lambton Shores, Canada

Wonderful Vacation

Reviewed Feb 12, 2024
We had a great vacation at the Brisas Sierra Mar. The hotel is showing age and needs some repairs and a refresh but when you look out your balcony window you see the most beautiful mountains, ocean and tropical resort. The rooms were clean and we had hot showers and the chamber maid Marlene was very helpful. We got the VIP package and every day she brought us beer and water and pop. We also had massages and a bottle of rum. And a delicious special dinner with lobster. The rooms were very quiet which was nice and the balconies were private . We don’t smoke so it was a bit of a challenge in the lobby and during entertainment shows. Fortunately for us it was very quiet at the resort we were able to find a few areas where we could enjoy without inhaling smoke. I know this is Cuba but perhaps the hotel could look into designating some non smoking areas as many Canadians do not smoke and are used to clean air in public spaces and lobbies. We saw the most beautiful sunsets every night. The restaurant had a lot of food shortages but thanks to the wait staff we were accommodated as my husband does not eat pork or beef. Basically the food was mostly Cuban food. Breakfast was good with fresh eggs and omelettes. Thank you to Gladys who brought us chicken from her house when the hotel did not have any. The staff at this resort really do care about their guests and we really appreciated their hospitality. The entertainment here was the best we have experienced in Cuba, many amazing dancers and professional bands. Thank you to Italo and Leo for arranging the entertainment, the morning walks and helping us find a school to donate to. All the reception staff were very professional and Ode was especially helpful with our inquiries. In many areas we experienced 5 star service and entertainment but overall I would say 3.5 stars. Also if you walk towards the end of the beach you may find Andy who gives amazing massages. The beach was good and there were lots of umbrellas and chairs and the beach bar was great. We will hopefully be back again, ❤️
Date of stay: January 2024
Room Tip: The airport bus ride is 3.5 hrs but the scenery is very beautiful. Most staff speak good...
Trip type: Travelled with family
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      Reviews (764)
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      4 - 9 of 764 reviews
      Reviewed February 10, 2024

      We arrived in Cuba to find that we were not booked into our regular Los Galeanos, as it was closed for repairs. We were to stay at the much larger, sister resort Sierra Mar. This was a disappointment at first but in typical Cuban style, the people, the landscape and the culture carried us away to a wonderful vacation.
      We are not loungers, we like to move and explore on our vacations. We let the entertainment coordinators, Leo and Italo, know this. they organized interesting morning walks, a snorkelling guide, a trip up into the mountains for a hike, a meal and a swim in a mountain stream.....
      It is true that food is scarce right now in Cuba, there is a gas ration, there are fewer tourists so activities have been pared back.... But like any vacation, the people that you meet make all the difference to your experience. Leo and Italo, along with the rest of the dedicated staff at this resort served us up typical Cuban hospitality. We had a wonderful time at this resort.

      Room tip: The food is scarce in Cuba right now. I'd suggest packing a box of energy bars.
      Date of stay: January 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank howcanihelp
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed December 23, 2023

      extremely disappointed , i have been there many times but the hotel closed during covid and I went to Holguin instead as many other regulars of Sierra Mar , i will not discredit the employees as they were very good and tried their best with what they have, lack of tourist ( we were at maximum 12 during my 2 weeks) so it was very boring, i am not to return for quite a while, write me in private if you want more info, Los Galeones closed during my stay

      Date of stay: December 2023
      • Trip type: Travelled solo
        • Value
        • Location
        • Service
      Thank Dan G
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed December 17, 2023

      Great .great music ,greenery ,food .happy personnel..huge beaches ,quiet.just enjoy real cuba in a veryquiet place ,with great food is an excellent place.I booked quickly a few nights without thinking ,and found me in a decent clean and ,all around a huge well designed pool and park ,with flowers ,palms ,big trees of all sorts .Personell is keepin it superclean all the time and they are All very kind (cuba isby far the kindest place i ever visited ,and i went to soo many countries and all bathrooms are superclean ,food is clean ,people are beautifully dressed ) The free Breakfast has plenty of choices,not over the top ,because this is no huge mega many rooms kinda place . Beach wich is another great experience mindblowing too... ,huge trees ,horses ,best musicians on site .all ,stayed many weeks several times !.

      Date of stay: February 2023
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank Dirrrrrrrk
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed March 14, 2020

      My thoughts on the hotel. The view is beautiful! The rooms are nice and clean. The beaches are not that nice. Dark sand with many sand fleas! There is a shortage of supplies so they were reusing plastic cups and only rinsing them, not washing thoroughly which was disgusting. The cleaning lady for our room did not replenish our toilet paper for 4 days, even though I repeatedly asked at reception and still never got any, so one of the guests we befriended got me toilet paper from the public washrooms in the foyer. Also, the variety of food was lacking. Hardly any fresh fruit and no fish considering we were surrounded by water.

      Tips never seemed enough. We hired a taxi to take us to the city and I wanted to see San Pedro de la Roca Castle which was 25 minutes from Santiago and he said it was too far. This seemed unreasonable to me as we were paying him 100 CUC for the day considering the government pays them less then 20 cuc a month. I know that the quality of life there is horrible. One of the employees told me she had to rip up her shirt for her daughter as they had no feminine products. For me this is a necessity and no women should have to experience this! In Santiago de Cuba, there were so many starving people begging on the streets. It was so sad. For me this was not a vacation! I left feeling sorry for the people, wondering why the government won't provide a better life and not happy with the service I received. We spent over 500 cuc on tips and the service was still unpleasant. Also, between the singers, the wait staff and bartenders it really didn't seem we had enough money. I read a post that said the individual felt like an ATM machine to the Cubans and it is very true.

      The only thing that is hurting the tourism in Cuba is the way the Cuban government is starving and depriving their people. I also do not see why they don't work on developing themselves. There is so much land there and they can do more farming and manufacturing. The government seems to want to keep the country from development which is very backwards thinking in my opinion!

      In conclusion, now is not a good time to visit Cuba. With no supplies reaching the Island and the people starving for basic products such as hygiene and food, it leaves you feeling unsatisfied and frustrated. There is only so much you can do to help!

      Date of stay: March 2020
      Trip type: Travelled as a couple
      2  Thank A3555TXanah
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed March 12, 2020 via mobile

      Sierra mar was fine, a lot of return guests rave about this place, I have travelled extensively through Cuba so I knew what I was getting into but for people that are expecting it be like other resorts in varadero will be definitely disappointed, the theft from Locals on the property on the weekends is ridiculous, the elevator was broke most of the time, and I was once stuck on it for 40 minutes before it was fixed. They ran out of water for around 16 hours from mid afternoon through to the next morning which made things very difficult as you could not even flush your toilet, when I approached the front desk the manager on hand who had already been very rude and short with me already about simple requests told me that she had other more important things to worry about than the fact that there was no water, there was a snack bar that would start cooking in the afternoon around 330 but they would let the food sit cold until they opened at 430, I twice went there and was declined food, the pro’s the entertainment they had was some of the best I’ve experienced the pool bartender and house magician Alberto was amazing and Jose upstairs at the sports bar made one of the best mojitos in Cuba, they have a 24 hour lobby bar that also has amazing entertainment Daily. If the price is too good to be true it usually is.

      Date of stay: March 2020
      Trip type: Travelled with friends
      3  Thank Joe G
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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