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cindy n

all in one area

Reviewed Jan 8, 2020
We were here for DEC. 25th to Jan. 1st. First time there, and would go back. Hotel is older but rooms were good. Our room was a bit mouldy smelling, but they changed room for us. The second room was better. they did have 3 days of heavy rain before we arrived. The buffet and pool, bars, theatre , and ala carte, snack bar are all close to each other. all rooms face the ocean and some face ocean and mountains. great views whatever room your in. All the staff were the best. Interacted with the guest well. tried very hard to included guest in pool games, rum for prizes, bingo every other day. Nightly entertainment was great as well. Nice big lobby with bar and couches, as well as table and chairs to sit and have coffee or drinks after dinner. Best ala carte we have had in Cuba. Clean hotel just a bit dated. Rated at 3.5 but think its more a 3 star. Thought the food might be a bit better but we didn't starve. Donald trumps actions are being felt by Cubans so travellers must keep that in mind. Beach is nice and there is a bar there as well. Not enough loungers on beach. Had a great New years party at hotel they really went all out. Looking forward to going back to this hotel.
Date of stay: December 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brisas S, Director de Relaciones con Clientes at Hotel Brisas Sierra Mar, responded to this review
Responded Jan 22, 2020
Dear cindy n,
Brisas Sierra Mar Management and Staff appreciate your comments regarding our resort. Our guests’ opinions are carefully read and every consideration is looked after. They are an opportunity to improve our services since our main purpose is customers’ satisfaction. It will be a pleasure to welcome you in the near future.
Best Regards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (763)
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      17 - 22 of 764 reviews
      Reviewed December 28, 2019

      Great time at BSM. Met some great folks... The food was up to par and quite good. Nobody got sick from eating there as far as I know, even the water and ice cubes were safe. The beach is fine but if you're comfortable having a cocktail in the sun with good company the beach is awesome. Not many, if any kids there…a big plus. Mostly a 50+ crowd and lot's of entertainment to go around.
      This is a lovely location surrounded by quiet country side, with a beautiful beach and plenty of shade and chairs. Although food selection was at times limited, what was available was very good, and plentiful.
      The people that complain about this resort are the ones who should have stayed home. It's not 5 star nor will it ever be, it's a hidden gem with spectacular views and warm friendly folks.

      Date of stay: November 2019
        • Value
        • Location
        • Service
      7  Thank SnowCanuck
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Brisas S, Director de Relaciones con Clientes at Hotel Brisas Sierra Mar, responded to this reviewResponded January 22, 2020

      Dear SnowCanuck,
      Brisas Sierra Mar Management and Staff appreciate your comments regarding our resort. Our guests’ opinions are carefully read and every consideration is looked after. They are an opportunity to improve our services since our main purpose is customers’ satisfaction. It will be a pleasure to welcome you in the near future.
      Best Regards.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed July 10, 2019

      We were at Brisas the last 2 weeks of November 2018, our 5th time. We had a wonderful time as usual. We love the beautiful scenery of the mountains, the mature trees and the gorgeous landscaping which seems like a miracle since we have never seen the gardeners at work. The animation team have created a program that includes the spectacular beauty of the resort and surrounding area. We went on several hikes that took us through the local farmland, up the hills and past a sanctuary surrounding an old school, waterfall and a lookout with a wonderful vista of the resort. Add to that a room with a view of the ocean and beautiful sunsets and we were enthralled. The entertainment at night is a little different each time we've been so the animation team are always updating the program so we are never bored. This time they added a show at poolside which was hilarious and they executed it in two languages without any loss in timing - wow!
      The day starts with a good breakfast buffet and a spot by the window with a view of the mountains which we get if we arrive early enough. The waitress pours our ice water and remembers our coffee preferences every day. Customer service at this hotel is a 5*.
      The food is good with some highlights such as the braised rabbit one time and the delicious roasted chicken the next. We have tried to recreate the breakfast beans at home with no luck so far but we are trying. There is fresh grilled fish at the beach restaurant and tables outside under the trees provide a shady and tranquil spot. Sometimes there are uninvited guests from local farms -goats and cows that wander onto the turf for a snack or a shady spot to rest in. If the occupancy is high enough there is a band in the beach restaurant - the house band had a great singer with a purple cowboy hat - she had great energy and some good dance moves!
      Brisas has some good traditions that I think highlight their style and appreciation of their guests, a returning guest dinner which judging from the turnout there are quite a few of, and a group of dancers to greet arriving guests and those leaving too. It is a nice touch.
      Some guests have written that the resort is a little rundown but is doesn't matter to us. Everything is clean and orderly and generally runs like a well oiled machine. Every visit we see some improvements like the renovated pool bar.
      I have never had a tummy upset there which i have had at other resorts in Cuba so that tells me they have very good food handling practices.
      I would love to see more traditional Cuban music in the lobby bar at night in addition to their classical bands and maybe some more tables to accommodate smaller groups.
      The beach is not the white sand typical of Cuba but there is lots of shade and the water is pleasant although a bit rocky to bring water shoes.
      All in all, great value for the money.

      Date of stay: November 2018
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      10  Thank DouglasandEliza... B
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Brisas S, Director de Relaciones con Clientes at Hotel Brisas Sierra Mar, responded to this reviewResponded July 12, 2019

      Dear DouglasandEliza... B,
      Brisas Sierra Mar Management and Staff appreciate your comments regarding our resort. Our guests’ opinions are carefully read and every consideration is looked after. They are an opportunity to improve our services since our main purpose is customers’ satisfaction. It will be a pleasure to welcome you in the near future.
      Best Regards.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed April 19, 2019

      The staff are still doing a great job However the maintenance and the facilities are struggling. Elevator again gave us a problem. The beach chairs, not only are there not enough but the ones that are there need to be taken to the dump.The beach rest should expand on it's menu to avoid (having to take elevator to main level for the buffet) the fish, burgers and a limited amount of food at this level is not very good. This was the best returning guest dinner we have experienced and the staff did a great job, food was also great, Thank you.

      Date of stay: February 2019
      6  Thank Lewis B
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Brisas S, Director de Relaciones con Clientes at Hotel Brisas Sierra Mar, responded to this reviewResponded April 22, 2019

      Dear Lewis B,
      Brisas Sierra Mar Management and Staff appreciate your comments regarding our resort. Our guests’ opinions are carefully read and every consideration is looked after. They are an opportunity to improve our services since our main purpose is customers’ satisfaction. It will be a pleasure to welcome you in the near future.
      Best Regards.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed April 19, 2019

      We just spent two weeks at the hotel. We really enjoyed our visit and think the hotel is exceptional. The location, scenery, staff, food, entertainment, local people and activities were all very good. We do have one complaint, unfortunately. There is too much tobacco smoke in the lobby. This was a major concern every day and night. Please consider placing "No Smoking" signs on the tables to remind guests that the lobby is a non-smoking area. This was a problem for many guests, including families with young children and babies. Otherwise, we were very happy with our stay. Thank you. Ps - But yes, as mentioned, watch out for the beach bugs.

      Date of stay: March 2019
      • Trip type: Travelled as a couple
        • Sleep Quality
        • Rooms
        • Service
      9  Thank yesdoit
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Brisas S, Director de Relaciones con Clientes at Hotel Brisas Sierra Mar, responded to this reviewResponded April 22, 2019

      Dear yesdoit,
      Brisas Sierra Mar Management and Staff appreciate your comments regarding our resort. Our guests’ opinions are carefully read and every consideration is looked after. They are an opportunity to improve our services since our main purpose is customers’ satisfaction. It will be a pleasure to welcome you in the near future.
      Best Regards.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed April 12, 2019

      We spent two weeks in this fabulously beautiful resort. We were impressed by the nature and the architecture of the complex, reminiscent of a huge ship.
      We liked the food – the local (produced in Chivirico) cheese and yogurt, meat dishes, eggplants, papaya, watermelon, French fries, juices.
      We would have been very happy if it were not these beach insects. We were so badly bitten that for 2 nights I could not sleep with pain and itching. 10 days after the return we are still in itching. If you go to this resort, bring, and use immediately insect repellent. If you forget, you can buy from the local store a small bottle, 25 ml, for 4 CUC. Be protective!
      The management must take care of the beach! The health and safety of holidaymakers is not just their concern.

      Room tip: High floor
      Date of stay: March 2019
      • Trip type: Travelled as a couple
        • Value
        • Cleanliness
        • Service
      7  Thank margipan
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Brisas S, Director de Relaciones con Clientes at Hotel Brisas Sierra Mar, responded to this reviewResponded April 18, 2019

      Dear margipan,
      Brisas Sierra Mar Management and Staff appreciate your comments regarding our resort. Our guests’ opinions are carefully read and every consideration is looked after. They are an opportunity to improve our services since our main purpose is customers’ satisfaction. It will be a pleasure to welcome you in the near future.
      Best Regards.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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