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Lily M
Nairobi, Kenya

Rest & Recuperation

Reviewed Aug 1, 2022via mobile
I want to believe that we ended up in one of the best rooms here as walk-in customers, the room was sea-facing and all. What stood out really was the service at this hotel, the staff were always happy to serve with a smile on their face esp Catherine at the reception. The food was tasty, the variety was tantalizing.
From my experience the half board deal wasn’t a sweet deal (esp with a child), it doesn’t include drinks during dinner and ofcos no lunch, however the kids menu which was quite affordable came in handy.
Also, there was only one swimming pool at this beach resort.
Though I hear that further renovations are in the pipeline.
Date of stay: July 2022
Room Tip: Book directly and not through an agent, their prices are literally on the website
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mombasa Serena, General Manager at Serena Beach Resort and Spa, responded to this review
Responded Aug 3, 2022
Dear MLN
I trust that you are well. We are glad to know that you had a great stay at Serena Beach Resort and Spa and that our staff offered outstanding service which is the whole mark of a stay at a Serena property.

Always looking forward to hosting you many more times.

With warm regards
Alphaxad Chege

General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (933)
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Traveller rating
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Reviewed July 31, 2022

Very nice, highly recommend to those who want a break or vacation. For all even those who like to stay inside or out. The views are magnificent, with the palm trees and clean beutiful white sand. 10/10 would come back again!

Date of stay: July 2022
Trip type: Travelled with family
Thank CcN12000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mombasa Serena, General Manager at Serena Beach Resort and Spa, responded to this reviewResponded August 3, 2022

Dear CcN
Thanks for the 10/10 rating of our services. We are glad that you will be planning to come back again and we also cannot wait to host you yet again.

With Kind regards

Alphaxad Chege

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2022 via mobile

My children had the best time at Serena the staff food and accommodation was excellent . They went above and beyond for the children since we the parents didn't go I had nothing to worry about . I would recommend for families to visit .

Date of stay: July 2022
Trip type: Travelled with family
Thank 835saln
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mombasa Serena, General Manager at Serena Beach Resort and Spa, responded to this reviewResponded August 3, 2022

Dear 835saln
We are pleased to read of your amazing experience during your recent family holiday.

We are looking forward to seeing you back soon.

With Warm regards

Alphaxad Chege

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 19, 2022

We thoroughly enjoyed our stay at the Resort. The sea facing rooms were spotlessly clean, food delicious and like several other Serena Hotels I have stayed in,the rooms were spotlessly clean, the food was great and the all the staff were professional and very friendly.

Date of stay: June 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank George K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mombasa Serena, General Manager at Serena Beach Resort and Spa, responded to this reviewResponded August 3, 2022

Dear George
It is always a pleasure reading of such wonderful reviews and knowing that our team delivered the Serena promise to our valued guests. We look forward to hosting you many more times.

With Kind regards
Alphaxad Chege

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 6, 2022 via mobile

A fantastic hotel and we had a wonderful experience staying there. From John, the driver who collected us from the airport, through to Joyce, Monica, Sossy and others in the restaurant, the wonderful team by the pool (Hi Christopher!) and the room staff, gardeners and security - what a friendly, organised and happy team! We really wanted for nothing.
We visited with our 18 month old daughter and spent 6 glorious days at the hotel at the end of May. We were relaxing by the pool, chilling on the beach, eating the most fabulous food and I also had one of the best massages I ever had.
Our daughter had the time of her life - thank you to all chefs particularly for being to friendly and kind to her, and for making her off menu lunch everyday. And to the restaurant staff who were always interacting with her and playing with her. You all made our trip so much fun and so memorable.
The site is beautiful, the gardens are stunning but the best thing about Serena is the staff. They really are outstanding - authentic, kind, helpful and so full of happiness and energy! Thank you all very much.

Room tip: Make sure you have a sun downer in the upstairs bar - the cocktails are amazing. And have a massage too!!
Date of stay: May 2022
Trip type: Travelled with family
Thank helen56789406
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mombasa Serena, General Manager at Serena Beach Resort and Spa, responded to this reviewResponded June 7, 2022

Dear Helen
We are pleased to read your very encouraging review of the resort and your experience during your recent stay. Management is pleased to note that our team made your family stay a memorable one. We are pleased to note that you also loved the food, the gardens and other facilities.

We have passed your appreciation to the team members mentioned.

We look forward to hosting you many more times.

With warm regards

Alphaxad Chege

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 21, 2022

April 2022

We were party of 9 family and friends adults.

We had come to a destination wedding hosted at Serena Beach Hotel. Our experience at the hotel was amazing. Most of the time was spent during the wedding functions but we also had time to chill using the facilities. The wedding could not have been hosted at a better hotel.

Our rooms were lovely, the facilities were great and the layout of the hotel was wide at the beach front, which allowed privacy and did not feel crowded. The staff were amazing, helpful and polite.

The food was delicious, although sometimes you had to wait for freshly cooked parathas. Perhaps the hotel should put on 2 counters to serve popular dishes.

We would certainly recommended this hotel and would also return to it. Well done Serena!

Nimish & Darshana

Date of stay: April 2022
    • Value
    • Sleep Quality
    • Service
Thank 1DS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mombasa Serena, General Manager at Serena Beach Resort and Spa, responded to this reviewResponded June 8, 2022

Dear Nimish
Greetings from Serena Beach Resort and Spa.

We are pleased to read of your lovely experience during you recent stay with us.

Indeed Serena Beach is your ideal holiday destination away from the crowds.

We have noted your suggestion on the active station which we will be happy to implement for future groups.

Thanks once again and we look forward to hosting you many more times.

With Regards
Alphaxad Chege

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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