Spent a week here in April. The hotel is adults only, well appointed, modern and close to the sea. The pool area is fabulous and you cannot fault the cleanliness of the place. Plus, all of the staff were super friendly and polite.
On arrival we were provided with a drink from the bar and then asked if we wished to upgrade our room to a sea view (ten euros per night). It was late and we went for it. I don't think we gained anything by doing it to be honest. Whilst the room was clean, tidy, had a fridge, kettle etc. The floor was showing signs of wear and tear, with some of the laminate lifting.
I've stayed in lots of hotels and this doesn't make it into the category of five star for me.
It's easier to list the likes/dislikes.
Likes
Beach nearby
Cleanliness, second to none
Staff are helpful and friendly
Pool always spotless
The spa is excellent and a must visit
WiFi first class
Dislikes
All inclusive only applies on local drinks, hefty mark up if you want anything else
Snacks are only available at certain times
Distance from Alanya (cost up to €25 one way) haggle!!
Entertainment was good but far too loud at night (in fairness it ends at around 2330hrs)
Food repetitive, for example, chicken, rice and chips every evening
Fruit selection at meal times could be improved massively
Service at the pool is normal for a five star hotel, this doesn't happen
Table service in the restaurant, hit and miss
Twin beds pushed together does not make a double bed
Suggestions
Some water sports stuff at the beach to hire out
Get some double beds
Do something about noisy guests who gather around the pool in the early hours