I booked this hotel a second time after I had some issues the last time. However, last time they were well taken care of so I always give a place a second chanc...
I’ve had two stays recently, the first a paid stay. I’ve been mainly using the Holiday Inn in York since I didn’t have a great experience in this hotel post cov...
I checked in very late due to a meeting which overran. Nobody at reception, just a doorbell to press. Someone came, gave me a room key and there was no welcom...
I booked a group into this hotel and I can say that nothing was too much for the reservations team. I found their terms and conditions for bookings fair and not...
Checked in for two nights and was upgraded to a sea view room. I found the room quite small as a Diamond Ambassador. One would hope better rooms are available....
On the day of check in I kept seeing the room being changed in the IHG App. It was upgraded then downgraded and then eventually upgraded but not with the pool v...
I was checked in by Hussam who was really a pro. He welcomed me as a Diamond Ambassador and gave me a choice of Amenity as well as some small chocolates and my ...
I checked in as a Diamond Elite member but no mention was made of it. I even had to ask for a welcome amenity. I was given a room with a door that didn’t lock...
This was my second stay, I reached out after my first stay where I had a poor in room dining experience and a noisy nights sleep also poor A/C. This stay was b...
I booked 3 rooms here for 4 nights over Christmas was a diamond ambassador for over Christmas. The hotel is very clever, weeks before I could see the rooms had ...
Stayed for 1 night, to be honest I regretted a bit the choice of this hotel because it’s quite hard to reach. Had to take the Docklands Light Railway and then w...
Checked in for 3 nights as a Diamond Ambassador. Firstly, I was disappointed only to be given a room upgrade to a higher floor. Supposedly with Club Lounge acce...
We checked in for three nights using IHG points. This is a brand new property which has only been open for around 2 weeks. I must say the guy on the desk gave...
I booked two nights here based on the strength of the previous reviews. It is a beautiful hotel, very elegant lobby area and bar as well as good restaurant an...
I called in for a meal and I was thoroughly happy. The local staff are a bit disinterested, they tend to stand around in groups, do very little work and then of...
I was unsure what to expect with citadines, I’ve had varied experiences in several countries over several decades. However, this was a very new and modern hotel...
A little on the dated side, I booked with points as a Diamond Elite. A day before I noticed they have a n airport shuttle so I wrote to enquire, sure enough I w...
My first experience was arriving and I saw a hotel employee who I asked about parking and he just shrugged his shoulders. I assume that parking was on the bit o...
Booked at the last minute but the hotel could not find my reservation. Credit to Brad, he offered me a drinks voucher to relax while he checked others in then e...
Absolutely unwelcoming. Don’t book here if you want an early check in. Even if you hold Diamond Elite status. The answer from Haydn will be “check in starts a...
