Hilton Garden Inn Buffalo Downtown
10 Lafayette Square, Buffalo, NY 14203
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About
4.0
#9 of 26 hotels in BuffaloLocation
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Welcome to Hilton Garden Inn Buffalo Downtown. Located less than 10 miles from Niagara Buffalo International Airport and easily accessible from I-90, 290, 33 and 5, this friendly hotel in downtown Buffalo is ideal for business and leisure travelers. Our downtown location showcases Buffalo's best: from Shea's Performing Arts Center to award winning restaurants, shopping, museums, casinos, KeyBanc Center, and Highmark Stadium. With three flexible, naturally-lit event spaces, pre-function space, creative catering services and a complimentary 24-hour business center, our hotel in Buffalo, NY, is perfect for a variety of events for up to 140 people. Whether it's for a meeting, training seminar or wedding, our dedicated team will be happy to help ensure the success of your event. Settle into a comfortable and spacious guest room or suite at this downtown Buffalo hotel, offering wonderful views and modern amenities including complimentary WiFi, a microwave, mini-refrigerator and 39-inch
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bowling offsite
Canoeing offsite
Kids stay free
Car park
Wifi
Indoor pool
Heated pool
Saltwater pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Cable / satellite TV
Bath / shower
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Mid-range
Languages Spoken
English
Location
10 Lafayette Square, Buffalo, NY 14203
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 87 out of 100
87
Buffalo Niagara Intl Airport
13.1 km•
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Niagara Falls Intl Airport
24.6 km•
See all flights
Buffalo-Exchange Street Station
11 min
Rental Cars
61 Restaurants
within 0.5 kilometers
910Reviews21Q+A76Room tips
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Detailed Reviews
Hotel's Favourite
We were in Buffalo for our godsons wedding and Zach took amazing care of us. We had some issues and he was compassionate and professional and an amazing example of the best customer service. He remembered our names and treated us all so well. I wish all businesses had someone like Zach.
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: There isn’t parking onsite but that appears to be the norm in the area and there is parking nearby.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clean and sanitary hotel, safe and convenient location, helpful and friendly staff.
Excellent COVID protocols. Contact-less check in and check out. Sanitizer available at the elevator. Room was empty for 24 hours between guests. Room was fully sanitized before our arrival, with unbroken seal on door. Even the remotes were in sealed bags. Daily cleaning only upon request. Staff will deliver fresh linens and items, and leave at door, unless you grant permission for them to enter your room. No one loitering in lobby, and all guests respected elevator distancing.
We stayed in room 1405. It is a corner unit and has a lot of windows. Amazing view of the city and water. Perfect for viewing the sunset and an intense lightning storm. Bathroom is large, counter top is spacious, shower is small with low pressure. Having the sitting area with a couch, oversized chair, and desk was nice. 14 stories up, it is pretty quiet. No noise between rooms (not certain if neighboring rooms were in use). At night, you can faintly hear the light rail and the rare obnoxiously loud car.
The entire staff from the front desk, to management, to valets were great. Everyone was warm, inviting, and accommodating. Their answer to everything seemed to be, "Yes, we can do that."
Hotel is minutes off the highway. Many great restaurants and bars with rooftop or outdoor dining, within walking distance. Safe and walkable area. Inexpensive parking lot next to the building (free street parking on weekends with plenty of spots).
Excellent COVID protocols. Contact-less check in and check out. Sanitizer available at the elevator. Room was empty for 24 hours between guests. Room was fully sanitized before our arrival, with unbroken seal on door. Even the remotes were in sealed bags. Daily cleaning only upon request. Staff will deliver fresh linens and items, and leave at door, unless you grant permission for them to enter your room. No one loitering in lobby, and all guests respected elevator distancing.
We stayed in room 1405. It is a corner unit and has a lot of windows. Amazing view of the city and water. Perfect for viewing the sunset and an intense lightning storm. Bathroom is large, counter top is spacious, shower is small with low pressure. Having the sitting area with a couch, oversized chair, and desk was nice. 14 stories up, it is pretty quiet. No noise between rooms (not certain if neighboring rooms were in use). At night, you can faintly hear the light rail and the rare obnoxiously loud car.
The entire staff from the front desk, to management, to valets were great. Everyone was warm, inviting, and accommodating. Their answer to everything seemed to be, "Yes, we can do that."
Hotel is minutes off the highway. Many great restaurants and bars with rooftop or outdoor dining, within walking distance. Safe and walkable area. Inexpensive parking lot next to the building (free street parking on weekends with plenty of spots).
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Date of stay: August 2020
Value
Location
Service
Room Tip: 1405 has a corner view of the city, water, and sunset.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lonnie Davis, General Manager at Hilton Garden Inn Buffalo Downtown
Responded Aug 19, 2020
Thank you for your comments. We are so pleased that your stay went well. We pride ourselves on all the touch points you mentioned in your review, from the COVID-19 protocols to our location. I will gladly share this with our entire team and we look forward to your return real soon. Warmest Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pleasantly surprised by this down town location and its proximity to the ball park, Desk staff were very helpful, parking while not attached to the hotel was convenient across the street. Rooms were a nice size considering it is a down town location.
Breakfast was a home run!!!! a sandwich larger than any I've bought at the typical to go restaurant's and put together well, juice cups were like a small carafe not a shot glass.. The bar is set now....
Breakfast was a home run!!!! a sandwich larger than any I've bought at the typical to go restaurant's and put together well, juice cups were like a small carafe not a shot glass.. The bar is set now....
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Date of stay: June 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erin Hanel, Guest Services / Front Office at Hilton Garden Inn Buffalo Downtown
Responded Jul 14, 2021
883shawns, Thank you for your review! The breakfast croissant is a fan favorite around here. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On the date of check in, the front desk person gave me the wrong room number. I went to my floor and saw a Do Not Disturb sign on door. I tried the door with my card and could not get in. Went downstairs to find out what was wrong. Oh my I put the wrong room number on the card holder. Heehee. No apology.
Went to the bar at 8:30 pm that same night. The female bartender, Sandra, was too busy cleaning up to be friendly or provide good service. Not impressed. At least she was working to clean her work area
Next night got to bar about 930 and bartender was too busy looking at his phone and leaning against the bar to help me. His name was Dyonne. I thought the service was bad the night before, but this was atrocious. A co/worker of mine went to get a drink and Dyonne said they were closed or about to be. She said it was 930 when they closed at 10. He said he is trying to close to get out at 10. Another example of poor customer service.
If I were a manager, I would look for two employees more interested in customer service vs just doing the least amount of work and putting time in for a check.
Went to the bar at 8:30 pm that same night. The female bartender, Sandra, was too busy cleaning up to be friendly or provide good service. Not impressed. At least she was working to clean her work area
Next night got to bar about 930 and bartender was too busy looking at his phone and leaning against the bar to help me. His name was Dyonne. I thought the service was bad the night before, but this was atrocious. A co/worker of mine went to get a drink and Dyonne said they were closed or about to be. She said it was 930 when they closed at 10. He said he is trying to close to get out at 10. Another example of poor customer service.
If I were a manager, I would look for two employees more interested in customer service vs just doing the least amount of work and putting time in for a check.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lonnie D, Assistant General Manager at Hilton Garden Inn Buffalo Downtown
Responded Feb 6, 2020
We are truly sorry for your experience during your stay with us. I have shared your comments with all parties involved and some customer service re-education will be taking place via their Managers. We pride ourselves in giving better service than that and hope to have a second chance to make a first impression. Warmest Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
i check to hilton garden inn in downtown,buffalo, new york on sunday afenoon on april 24,2022 at 4,00 at frontdesk at hotel there 1 ladies work at hotel during day the evening she check me to hotel rightaway gave to 2 hotel key go up my rooms on 13th floor it good rooms it was kingsize rooms it was big rooms nise size rooms the tv work the ac/heat work to and bathrooms work hot wather work and cold wather work to on side rooms rooms was good no ploblems at all with rooms good to super 1 problems was hallaway little warm no ac in hallaway just hope hallaway ac nexttime be cool in hallaway and lobby and business center just hope cool next time come to buffalo,new york for hockey game or football game hotelwas good to super the pool was good and heated nize size pool wihere take swim in pool and work out center was good to where work at work out rooms the breastfast was good the sever was good at breastfast area she took my order gave to cook made my food took quick get my food for breatfast quick a possable she was quick to my table got food to me at table the food was good no ploblems with food it was good i d have breastfast again come to buffalo,new york nexttime come buffalo,new york,new york finsh breasfast and check out on monday morning around 11:45a.m. on monday april 25, 2022 at fronk desk the guy cheched my out he was nice no ploblems with him he was nice and p to me no ploblems at all he gave hotel bill and checked me out rightaway gave bill on my way out hotel nice hotel at hilton garden inn, downtown,buffalo,new york good time at hotel it was nice to good to super people where p and staff was p and nice nice hotel i d come back hotel nextyear in fall,winter,spring 2022-2023 to see buffalo sabres game or football game to see buffalo bills the buffalo sabres won 5-3 in 3rd period to see buffalo sabres@new york islanders game come to see new york islanders,new york ranagers,new jerseydevivs game or foot game to see newyork jets@newyork giants i see buffalo bills football game good game to see id come back to buffalo,new york nextyear nise size hotel have good time at your hotel thanks again for pull me up at hotel for 1day@nigt at hotel i will come to hotel nexttime for nextyear stay hotel again it was p to staff was heloful and great to super execllent thanks again have a goodday and week to you ok my email chuckdeutsch@gmail.com thank you.
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Date of stay: April 2022
Value
Rooms
Service
Room Tip: yes itb was quiiter on south side ov hotel coner siites and large high floorms with ac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff team are a cut above, they look after your needs flawlessly and have exceptional customer service skills. The location is great, rooms are clean and comfortable. Required valet parking seemed like it might be a pain but ended up being a breeze and well worth the hassle of warming up your vehicle. #1 is definitely staff in all areas of this hotel!
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2020Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lonnie D, Assistant General Manager at Hilton Garden Inn Buffalo Downtown
Responded Jan 22, 2020
Thank you for you comments. We pride ourselves at meeting and exceeding our customers. I will gladly share this with our team. Warmest Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hilton garden Inn downtown Buffalo maintains their standards even in the midst of Everything going on. All of the front desk staff have been awesome! All of them are very personable, a definitely put the guests 1st period The Room is extremely comfortable, has a great view, and even extremely quiet from street noise. I would definitely say this is a no
Miss.
Miss.
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Date of stay: June 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lonnie Davis, Other at Hilton Garden Inn Buffalo Downtown
Responded Sep 22, 2020
Thank you for your comments. We appreciate your patronage through these challenging times and hope to see you again real soon. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Has some construction going on that impacted the speed of getting an elevator (two were down at the time of my stay), especially when in a hurry. Parking is an additional $25, but is a valet service which is nice sometimes and a pain others. Staff was super friendly and accommodating. Rooms were beautiful. Breakfast was plenty and they even provided me with to go containers and utensils as we had to eat on the run. Didn’t get to check out the pool or fitness center, nor used the Wi-Fi. Overall was a nice brief stay and I would return if in the area in the future.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2019Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lonnie D, Assistant General Manager at Hilton Garden Inn Buffalo Downtown
Responded Jan 2, 2020
Thank you very much for your comments and Happy New Year to you and yours. We are very pleased that your stay with us went well and I do wish we had more options than just Valet but the service does allow for 24 hour access to your vehicle during your stay. We look forward to your returning some day real soon to experience the pool and fitness center. Warmest Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed one night for a mini getaway. Got a very large suite on the 12th floor that seemed like an apartment for about $200. Bathroom was proportionately large. Most everything looked very clean. There were a few spots on the carpet that needed attention, but otherwise good. Shower grout needed some attention. Had corner room with two windows, one faced the side of a building, the other was a partially obstructed view of the green and red colored top of a building. Mattresses somewhat firm. Great tip from front desk that meter parking was free until 8am and then $2 per hour after. No free breakfast, but microwave and fridge with freezer in room. Lots of bars, restaurants and activities within walking distance from this location. Would likely stay here again.
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Date of stay: December 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erin Hanel, Guest Services / Front Office at Hilton Garden Inn Buffalo Downtown
Responded Mar 6, 2022
Bman32, Thank you for your detailed review. We are happy to hear that you enjoyed your stay with us and will share your feedback with our team! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed the beginning of February for 2 nights and we’re very happy. The staff went out of their way to be helpful. We were given options for dinning due to the on-site restaurant being closed. Self parking is very easy and convenient.
My only complaint, which was addressed by the General Manager, is they do not accept gift cards. I was planning on using a Visa Gift Card to pay the bill and could not - had I know this before I arrived other arrangements could have been made. This could be a deal breaker for some people.
If you are not planning to use a gift card then stay here, if you are using a “gift” from someone look elsewhere
My only complaint, which was addressed by the General Manager, is they do not accept gift cards. I was planning on using a Visa Gift Card to pay the bill and could not - had I know this before I arrived other arrangements could have been made. This could be a deal breaker for some people.
If you are not planning to use a gift card then stay here, if you are using a “gift” from someone look elsewhere
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erin Hanel, Other at Hilton Garden Inn Buffalo Downtown
Responded Apr 23, 2021
193margaretn, Thank you for telling us about your stay. We are happy to hear our staff made your stay a memorable one. We appreciate your feedback in regards to your billing concerns and apologize that you were not made aware of these billing specifics prior to your visit to Buffalo. We hope you will stay with us again next time you are in the area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There was construction when we were there. The best parking, as this hotel has none, is right across the street.
Yes, Our hotel is just steps from the Lafayette station
They are very good at all transportation needs and with notice I do believe that they would be able to accommodate that request.
"There isn’t parking onsite but that appears to be the norm in the area and there is parking nearby. "Read full review
"yes itb was quiiter on south side ov hotel coner siites and large high floorms with ac"Read full review
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PRICE RANGE
C$287 - C$489 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkErie CountyBuffaloDowntown
NUMBER OF ROOMS
124
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hilton Garden Inn Buffalo Downtown
Which popular attractions are close to Hilton Garden Inn Buffalo Downtown?
Nearby attractions include Buffalo City Hall (0.4 km), Guaranty Building (0.4 km), and Ellicott Square Building (0.4 km).
What are some of the property amenities at Hilton Garden Inn Buffalo Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Buffalo Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Buffalo Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Buffalo Downtown?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hilton Garden Inn Buffalo Downtown?
Conveniently located restaurants include Big Ditch Brewing Company, Osteria 166, and Tappo Restaurant.
Are there opportunities to exercise at Hilton Garden Inn Buffalo Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Buffalo Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Buffalo Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Buffalo Downtown?
Many travellers enjoy visiting Frank Lloyd Wright's Martin House (5.9 km), Theodore Roosevelt Inaugural National Historic Site (1.7 km), and Buffalo and Erie County Naval & Military Park (1.1 km).