Hyatt House Salt Lake City/Sandy
9685 S Monroe St, Sandy, UT 84070-4295
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About
4.5
#1 of 10 hotels in SandyLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hyatt House Salt Lake City/Sandy is an excellent choice for travelers visiting Sandy, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay, including free Wi-Fi and parking. As your “home away from home,” our hotel suites feature a fully-equipped kitchen and separate living and sleeping areas. In addition, Hyatt House Salt Lake City/Sandy offers a 24-hour Workout Room, a heated outdoor pool and free breakfast featuring an Omelet Bar. While staying at Hyatt House Salt Lake City/Sandy, guests can enjoy popular Sandy attractions nearby as well as quick access to several top ski resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Skiing
Kids stay free
Highchairs available
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Fence around pool
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary tea
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Housekeeping
Iron
Coffee / tea maker
Cable / satellite TV
Sofa bed
Hair dryer
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Spanish
Location
9685 S Monroe St, Sandy, UT 84070-4295
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 40 out of 100
40
13 Restaurants
within 1 kilometer
Reviews
4.5
1,242 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hyatt House Salt Lake City/Sandy is frequently lauded for its clean, comfortable rooms and the friendly service, with guests often appreciating the shuttle service. While some visitors have voiced concerns over noise and maintenance in the rooms, others celebrate the prime location for skiing and shopping.
Opinions on the hotel's value and amenities are mixed; the full kitchens and breakfast are highlights, yet some mention issues with restocking and unexpected charges. The hotel's atmosphere is generally described as homey, contributing to a comfortable stay.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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1,242Review9Q+A99Room tips
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Detailed Reviews
Our second stay at this hotel and we enjoyed our stay. It is the perfect location should you ski at Snowbird or Alta Ski Resorts bc it is only a 25 min drive from the hotel to the resorts. If you don’t want to drive then there is a bus station within a couple miles from the hotel that leaves every 15 mins.
The hotel itself is very well kept. The outdoor pool and hot tub are nicely heated. We really like that it is pet friendly so we could bring our dog but yes there is a non refundable pet fee of $75. The rooms are very spacious with full kitchen, living room, step in shower and separate bedroom from the living room.
I liked the workout room and it is open 24 hours. (Photo provided)
Breakfast is served every morning until 9:30 with plenty of options. I would say this hotel is ideal for families and for business travelers bc of how close it is to exhibit venues and things to do. For families, go on State Street to find all the restaurants, mall, gas stations.
I would have given this hotel a 5 out of 5 but I wasn’t happy with the front desk interactions during our stay. I felt like an inconvenience every time I went up to ask for something. After an 8 hour drive to get to the hotel, it took over 25 mins to get us checked in-we are World Hyatt Members.
No complimentary toothbrushes.
I asked if they had hot water available and was told some lame excuse about the spigot needed to warm up. What? One attendant didn’t even know if they had hot water.
I wanted to charge a soda to my room, but I wasn’t acknowledged by the front desk attendant bc someone was in front of me complaining about their room. The front desk attendant left the front desk for some reason so I just left the soda on the counter and had my husband go back later.
The hotel itself is very well kept. The outdoor pool and hot tub are nicely heated. We really like that it is pet friendly so we could bring our dog but yes there is a non refundable pet fee of $75. The rooms are very spacious with full kitchen, living room, step in shower and separate bedroom from the living room.
I liked the workout room and it is open 24 hours. (Photo provided)
Breakfast is served every morning until 9:30 with plenty of options. I would say this hotel is ideal for families and for business travelers bc of how close it is to exhibit venues and things to do. For families, go on State Street to find all the restaurants, mall, gas stations.
I would have given this hotel a 5 out of 5 but I wasn’t happy with the front desk interactions during our stay. I felt like an inconvenience every time I went up to ask for something. After an 8 hour drive to get to the hotel, it took over 25 mins to get us checked in-we are World Hyatt Members.
No complimentary toothbrushes.
I asked if they had hot water available and was told some lame excuse about the spigot needed to warm up. What? One attendant didn’t even know if they had hot water.
I wanted to charge a soda to my room, but I wasn’t acknowledged by the front desk attendant bc someone was in front of me complaining about their room. The front desk attendant left the front desk for some reason so I just left the soda on the counter and had my husband go back later.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattHouseSandy, General Manager at Hyatt House Salt Lake City/Sandy
Responded Mar 20, 2020
Greetings Smckslimmy, Thank you for taking a moment to review your stay at Hyatt House SLC Sandy. I appreciate all of your kind remarks regarding the property itself. I would like to extend a sincere apology that your interactions with our staff were less than ideal. Your comments were very alarming to me as we stride towards excellence in customer service. I would appreciate the opportunity to speak with you directly regarding this interactions so that I can pinpoint any opportunities for retraining to maximize our customer service for future guests. At your convenience, you can contact me directly at jason.birch@hyatt.com. I look forward to speaking with you further and hope to welcome you back to Hyatt House on your next visit to the Salt Lake City area. Best Regards, Jason Birch General Manager Hyatt House Salt Lake City Sandy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is convenient, check-in was efficient, the room was good sized and clean, and the employees we interacted with were very personable. Seeing my broken leg, they provided several options for room location to make it easier with my limited mobility. There was a problem with the battery for the pool lift on the day of our stay,, but the isssue was ultimately resolved and I was informed that they will now keep two batteries on hand at all times so that one is always charged. It was nice to still have breakfast available even with current COVID restrictions, and they offered a solid variety of foods/drinks. We will definitely return to this property.
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Date of stay: July 2020
Rooms
Room Tip: The rooms on the east side have a nice mountain view and away from the noise of the interstate.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Birch, General Manager at Hyatt House Salt Lake City/Sandy
Responded Sep 30, 2020
Dear Melindaw270, Thank you for taking a moment to review your experience with is. It is our pleasure to provide consistent service, and excellent amenities. I do hope that your leg is healing well. We truly appreciate your loyalty, and look forward to welcoming you the next time you come to visit. Best regards, Jason Birch General Manager - Hyatt House, Salt Lake City/Sandy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I stayed at Hyatt House Sandy to visit with my family who came in from out of town. The rooms were very nice and had a kitchen with a Full Fridge, Stove, Dishwasher, and plates and cutlery. Coffee was mediocre and if you poor from the pot in the room too fast you will spill! I hope they get the igniter fixed on the grill out by the pool soon so you won't have to use a lighter. Breakfast was wonderful but if you go during peak hours, be prepared to wait in line for your coffee and pray that it isn't empty by the time you get to it. I had heard that they had once offered "build your own omelet bar. It is a shame that we didn't have it for our visit. Just a note, if you are coming in from out of state, be prepared to stop at the liquor store on 90th South if you want to imbibe as the bar there is not open and the stores here do not sell hard liquor. Do that before Sunday because they are not open on that day or on the holidays. There are plenty of things to do right near the hotel. The Living Planet Aquarium is down the street on the other side of the freeway. You can take in a play at the Hale Center Theater. If it's soccer season, Real is right behind the hotel. And when it's not soccer season, they usually have other events, like concerts there. Southtown mall is very close and there are many quality restaurants, shops and bars.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Birch, General Manager at Hyatt House Salt Lake City/Sandy
Responded Oct 1, 2021
Greetings GrammaWendy, Thank you for taking a moment to review your stay with us. We are delighted to hear that you enjoyed your experience and will share your review with our entire team at the Hyatt House Salt Lake City Sandy. We hope to welcoming you back on your next visit to the Sandy area. If I can be of any further assistance please do not hesitate to reach out to me directly. Best, General Manager - Hyatt House Sandy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel building and facilities are nice and spacious. However all the staff and most guests are unmasked.
The breakfast bar is ok but using it requires close proximity to unmasked staff and patrons. The same is true in the elevators, full of unmasked guests.
Housekeeping services came by our room only once during a 7 day stay, but only after multiple requests to do so. Management needs to step up and be better organized about this.
The hallways contains trash bags and dirty dishes left out by guests, which are then picked sometimes day later. It’s unpleasant to walk halls lined with garbage bags when coming home from a long day to a room one is paying for.
For those concerned about staying safe during the omicron variant surge of Covid, stay far away from this hotel. Its management, staff, and many guests are belligerently unconcerned about Covid courtesy.
The breakfast bar is ok but using it requires close proximity to unmasked staff and patrons. The same is true in the elevators, full of unmasked guests.
Housekeeping services came by our room only once during a 7 day stay, but only after multiple requests to do so. Management needs to step up and be better organized about this.
The hallways contains trash bags and dirty dishes left out by guests, which are then picked sometimes day later. It’s unpleasant to walk halls lined with garbage bags when coming home from a long day to a room one is paying for.
For those concerned about staying safe during the omicron variant surge of Covid, stay far away from this hotel. Its management, staff, and many guests are belligerently unconcerned about Covid courtesy.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’ve never stayed at a hotel that lacks such insulation from sound. The heaters in the room are loud so I can only imagine the AC unit will be even louder. And if you end up by the highway you will be woken up to morning traffic starting at around 4am and they don’t tell you the room is by the highway and if you need to change rooms no one will help you. Maids don’t replenish coffee or the condiments. If you prefer tea forget it you get 2 choices and that won’t be replenished either. And they don’t like to give you towels either. I don’t recommend this hotel
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trip62231971261, General Manager at Hyatt House Salt Lake City/Sandy
Responded Jan 13, 2020
Dear Missy M, Thank you for taking the time to share your recent experience with us. I understand that our Assistant Manager has been in touch to discuss your stay and offer solutions for a better experience with us in the future. We truly appreciate the opportunity to improve our property and services, and appreciate your willingness to discuss your stay with us in greater detail. We hope that you will give us another opportunity to serve you. If I can provide any additional assistance, please do not hesitate to contact me directly; 801.304.5711 Best regards, General Manager - Hyatt House, Salt Lake City/Sandy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 1 night on our way to Yellowstone. The hotel is easy to access off the freeway.
The checkin took 20 minutes with only 1 lady working and 1 person being helped. She was not the most friendly staff I’ve come across. She also huffed and puffed at times while checking us in.
The rooms were good size and great for our family of 5. The showers were NOT good. The water didn’t get warm enough and the shower heads in both bathrooms sprayed all over. Beds were comfortable. Breakfast takeaway (Covid) was very poor. The staff again was not friendly or helpful. Our fruit was peaches in water and our orange juice was off.
I give it 3 stars for long checkin wait, unfriendly staff, and the showers.
The checkin took 20 minutes with only 1 lady working and 1 person being helped. She was not the most friendly staff I’ve come across. She also huffed and puffed at times while checking us in.
The rooms were good size and great for our family of 5. The showers were NOT good. The water didn’t get warm enough and the shower heads in both bathrooms sprayed all over. Beds were comfortable. Breakfast takeaway (Covid) was very poor. The staff again was not friendly or helpful. Our fruit was peaches in water and our orange juice was off.
I give it 3 stars for long checkin wait, unfriendly staff, and the showers.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've stayed at this property several times, and I keep coming back. The rooms feel very spacious and clean- Definitely feels more like a retreat rather than just another hotel room. The salt water pool is heated, which is always a bonus when I'm traveling with my kids. They want to swim no matter what season it is.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prior to this visit, my family had never stayed at Hyatt House and wasn't quite sure what to expect. For a competitive rate, we ended up staying in a 1 bedroom suite, which at this property genuinely meant two rooms with a door between them. We had plenty of space in a clean, inviting, functional space, which worked out especially well as we had to extend our stay twice while waiting on a repair for the RV we'd come to town to pick up. We arrived at 3 am and were graciously greeted by Tara, who helped with all our needs and made our pup quite happy with a treat. Everything was great, good shower, comfortable bed, help whenever we needed it. This property will be our go-to whenever we travel through the Salt Lake City are in the future.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I liked how cute and convenient the rooms were. I love the location perfect to go skiing or to go out as it is right by the highway. They need to work out a few things due to covid such as how they pick up garbage from the rooms when they are not doing housekeeping. The juice machine was broken so no juice for us. Wasn't super impressed with the breakfast, other hotels have done some nicer things during covid but it wasn't bad. The room was clean and practical. Will definitely stay here again. Housekeeping disturbed us early on check out morning to try getting our room done. I hate when hotels do that, why don't they let housekeeping know who has checked out. But not a deal breaker.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rooms were nice. I enjoyed having a choice for the sack breakfast (an adjustment for COVID). The large shower stall makes me want to remodel my own bathroom. The staff was accommodating (they let me use an extra chair in my room, and gave me an extra bottle of lotion because my skin just drinks it in). The gym was open with stringent rules. I feel like I missed out on the hot tub. The kitchen had cookware, flatware, dishes, fridge, microwave, and stove, but no toaster. The WiFi was steady, but we had to log in each morning. This Hyatt House was suitable for our needs.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There is a shuttle, it goes everywhere within 5 miles, including the amphitheater. It operates from 7 am to 9 pm.
There are lots of local hiking options. We use a trail app called AllTrails that is really informational and can help you choose a hike appropriate for your desired intensity. We are also happy to discuss with you upon arrival if that will be more convenient.
With so many options we're sure there is one that will be perfect for you!
Best regards, Your Hyatt House Team
Hello Dana S,
Yes! Our pool is outdoor and is open year round. The surrounding area is also equipped with radiant heat to keep the snow away and provide ease of access.
Warm regards, General Manager - Hyatt House, Salt Lake City/Sandy
Dear Jac0927,
Yes there is an additional pet fee dependent upon how long you are staying with us. For additional information, our full pet policy can be found on our website: sandy.house.hyatt.
We look forward to welcoming you and your travel companion soon!
Warm regards, General Manager - Hyatt House, Salt Lake City/Sandy
"The rooms on the east side have a nice mountain view and away from the noise of the interstate."Read full review
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PRICE RANGE
C$216 - C$257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt summerfield suites sandy/salt lake city hotel sandy
FORMERLY KNOWN AS
Hyatt Summerfield Suites Sandy/Salt Lake City
LOCATION
United StatesUtahWasatch RangeSandy
NUMBER OF ROOMS
137
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hyatt House Salt Lake City/Sandy
Which popular attractions are close to Hyatt House Salt Lake City/Sandy?
Nearby attractions include RioTinto Stadium (1.0 km), Jordan Commons Movies (1.1 km), and Hale Center Theatre (0.4 km).
What are some of the property amenities at Hyatt House Salt Lake City/Sandy?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hyatt House Salt Lake City/Sandy?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt House Salt Lake City/Sandy?
Guests can enjoy free breakfast, a lounge, and barbeque facilities during their stay.
Is parking available at Hyatt House Salt Lake City/Sandy?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt House Salt Lake City/Sandy?
Conveniently located restaurants include Crown Burgers, Chick-fil-A, and Joe's Crab Shack.
Are there opportunities to exercise at Hyatt House Salt Lake City/Sandy?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hyatt House Salt Lake City/Sandy located near the city centre?
Yes, it is 0.6 km away from the centre of Sandy.
Are any cleaning services offered at Hyatt House Salt Lake City/Sandy?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt House Salt Lake City/Sandy?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt House Salt Lake City/Sandy offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.