Wilderness at the Smokies Resort is an excellent choice for travellers visiting Sevierville, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
As your “home away from home,” the resort rooms offer a flat screen TV, a kitchenette, and a refrigerator, and getting online is easy, with free internet access available.
Guests have access to a concierge and room service while staying at Wilderness At The Smokies Hotel. In addition, Wilderness At The Smokies Hotel offers a pool and breakfast, which will help make your Sevierville trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
Given the close proximity of popular landmarks, such as Dolly Parton Statue (3.5 km) and The McMahan Indian Mound (3.7 km), guests of Wilderness at the Smokies Resort can easily experience some of Sevierville's most well known attractions.
While you’re here, be sure to check out some of the fish and chips restaurants, including Holston's Kitchen and Bistro 109, all of which are a short distance from Wilderness At The Smokies Hotel.
If you’re looking for something to do, Robert A. Tino Gallery (1.7 km) is a nice way to spend some time, and it is within walking distance of Wilderness At The Smokies Hotel.
1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Wilderness at the Smokies Resort
3,593 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Wilderness at the Smokies Resort boasts a lively atmosphere and a host of amenities, including popular water parks and varied dining options, earning praise from guests. However, opinions on the resort are mixed. While the cleanliness of the water parks and some rooms is appreciated, others have called out the rooms for being outdated and uncomfortable due to hard beds and noise.
Service experiences vary, with reports of both attentive and rude staff. Moreover, many travelers question the value, pointing to overpriced amenities and experiences that may not justify the costs.
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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This was our first trip to this location. Years ago we used to frequent the one in The Dells when my kids were younger. We decided to visit this one with grandkids because it's a tad closer. Everything was great! We were bummed that the indoor playground was closed due to COVID but we can't blame the resort for that. The room was clean and in good condition, the restaurants & snack bars were convenient and clean- we ordered pizza delivered to the room one evening and it was good. The water features were fun, clean and well supervised. I do have to agree with other visitors that towel exchange & restock of cups, ice bucket liners and trash cans would've been REALLY helpful. We booked only 5 days ahead of travel after having to cancel a different trip and we were placed in a room on the main floor. I paid for a patio/balcony, and while we did receive a patio, the concrete outside was disgustingly dirty and the "view" was the back side of a storage facility. I could see some of the pool if I positioned my head just right while backed into a corner. But overall, everything was right as rain.
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Date of stay: July 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We just left after a 7 night stay! We absolutely loved this place. Everything was in one spot. They said their were at 50% capacity but in all honesty if that was 50% I wouldn’t visit at full capacity. There were a lot of people there but for the most part people stayed to their self. We enjoyed the pizza and food from the firefly. I didn’t enjoy the food from the arcade quick service place. The burger tasted like a freezer one popped into the microwave. Other than that I have no complaints! We will definitely be visiting again soon!
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We stayed three nights in the Stone Hill Lodge building. Pros: 1. Waterpark - kids loved it. 2. Arcade - again kids loved it. 3. Check in staff were great. Very friendly, answered all our questions, explained the towel card system, the late night waterpark hours, etc. 4. Rooms were clean and housekeeping was good about giving us extra trash bags, towels, etc. 5. I had read reviews that stated the shuttle drivers were not very friendly. The ones we had were good. They always got right out to lower the wheelchair lift for us. CONS: 1. It is a very long walk from the parking lot to your room. 2. Bathrooms are very small. You almost have to be a contortionist to get the door open and closed. Tub is very small - couldn't avoid the shower curtain touching you. 3. Even though the reviews on here were bad, we ended up at the Thirsty Miner our last night because we waited so late to eat. After we were seated, they told us it was buffet only ($18.99 per adult, $8.99 per kid). If we wanted to order off the menu, it was room service or carryout. I would have left but my daughter said no, we were already there. Food was mediocre at best. Not sure what was in the bacon wrapped meatloaf but it looked like dog food. The shrimp and okra weren't bad. No salad bar. Definitely not worth $45.00 for two people (drinks were extra). I will say the waitress was very nice and kept checking on us and clearing dirty plates.
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Date of stay: October 2021
Value
Service
Sleep Quality
Room Tip:Lower numbered rooms are a shorter walk from the parking lot. We had 23026 and 23028 and it was...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The good: Family meal pizza was good Room service person was very sweet Most of the staff at stone hill were friendly and attempted to be accommodating The room was clean
The bad: Beds are awful, could hear the springs and creaking. Hard as a rock Walls are incredibly thin, could hear the elderly couple’s conversation the room over perfectly clear Could hear footsteps above like a crappy apartment The toilet has one inch of clearance from the door-extremely cramped bathroom and shower No over head lights, except the crappy one over the toilet (not helpful in the shower) Booked a “balcony” room, it’s a patio. Ice machine is all the way at the end of one entire floor so if you’re unfortunately on the wrong side, be prepared to go on a 5-10 minute trip depending on your walking speed. The halls are ridiculously long. **I had requested a room change for noise reasons, 10 minutes after standing while the clerk stared at the puzzling room assignments and availability was told they could get me a room with no one above us and few neighbors, they’d call when it was ready......Never called. So I called to check and no one knew what I was talking about, after twenty minutes on the phone/on hold, there are no room options better than where we were stuck so moving was no longer a solution. We got vouchers for restaurants/room service but with restrictions that made most of it unusable. Appreciate the effort of the staff who offered it though.
*For the resort (across the street for the indoor water park so you’ll need to take a shuttle):*
Pretty sure there was feces in the wave pool, mentioned it to life guard and nothing was done. Definitely saw bandaid’s floating The lines for slides are annoyingly long and be prepared for water to drop on you from above while you wait. Also witnessed a teen girl spit from the stairway above onto strangers below...so maybe not always water, enjoy that. Too many people, this place is insanely crowded and in the event of emergency it’s the LAST place I’d want my children to be. By the end of our first day, my kids had rashes from the water/chemicals, our feet were sore from everything being concrete, and we had spent about $100 on food & refreshments for a family of 4
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We first visited wilderness at the smokies in 2018 for spring break. At the time we only had our 13yr old, and we had a great time, the only issue was the outdoor waterpark being closed because of the cooler weather, and maintenance. At the time we had paid extra for the water park view, and ended up getting reimbursed for the “view” because our view was really of maintenance guys working... Fast forward to 2020, we have a 21 month old baby, and our 15yr old, so we booked a 2 bedroom deluxe condo suite, which is basically 2 hotel rooms, one with kitchen, living room and Murphy bed, the other with bunk beds and a queen bed. Each room has a bathroom, which is also very nice. We had a great time, and the room was comfortable. Provided in the room was dish soap, dishwasher tablets for the dishwasher, place settings for 12, paper towels, pots and pans. The beds, linen and pillows are super comfy! There is tons of sleeping space, I think it sleeps 10 people, but there are only 3 drawers, so my 15yr old and I lived out of our suitcase. Which we didn’t mind. There is no handheld shower head, which would’ve been better for bathing the baby, but we managed. The water pressure in the shower and sinks is fantastic. We had a view of the water park again, but it closed our second day there... They gave us passes to Soaky Mountain in lieu of the outdoor park. Because of Covid, they aren’t doing daily room cleaning, which is fine, but it would be nice to have a broom and pan to clean up little messes. You’ll have to leave your trash and towels outside your room door, and ask guest services for new towels. The room AC was also great. Me being picky, I’d prefer the windows in the living room to have a curtain, only because I like a dark room when I sleep. But the balcony did have a nice curtain to block out light. My oldest enjoyed the bunk bed, and the baby slept in the bed below. We did ask twice for a playpen/crib, and never got it, but again, we managed and the baby slept just fine. Check-in was smooth and easy. All in all, it’s a great environment. I don’t think masks are enforced, but we wore ours. My oldest and I went to the polka dots painting place, but be prepared to pay, since you can’t charge it to the room. Polka Dots does take Apple Pay. The next time we try to plan a stay, we will definitely call before booking and make sure the outdoor water park will be open. Third time’s a charm...The picture of the pool is the lazy river at the outdoor water park by River Lodge, which closed on 8/10/2020, the front desk said because of “maintenance”, but I heard someone online say it was because of kids going back to school and no one was available to work the park.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family stayed for Thanksgiving and we hoped for a wonderful COVID safe vacation. We did not feel like we got one however.
The resort itself needs a good cleaning. Carpet to ceiling. Our room, while adequate, did not feel clean at all. We had a unit with a kitchen and the cabinets were gross. You could hear stickiness when opening cabinet doors likely had not been cleaned in sometime, the trash was not empty, and counter tops were sticky. The fridge had a layer of ice on the bottom shelf and the temperature control knob in the fridge was broken off (if this is an attempt to keep guests from adjusting, there are better ways). The indoor waterpark was disappointing. I expected it to compare to Great Wolf Lodge and it falls flat for sure. The food service is dreadful. Several members of my family ordered food at the bar/grill on the main floor and it took over an hour to even get nachos. When my husband ordered nachos on one occasion, it was almost 45 mins of waiting to eventually be told there were no chips left. A few family members at at the buffet and they all got sick afterwards.
In regards to Covid, there are hand sanitizer stations around the resort and many were empty for our whole stay. There was not additional cleaning happening around the resort or waterpark. I only saw someone sanitizing in the arcade once. Masks were not being enforced at all.
The best activity within the resort is the pottery painting. The lady working in there is wonderful and she was making sure to keep things sanitized. She was very helpful and her kindness was much welcome.
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Date of stay: November 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If I could give it 0 stars I would. We have been here numerous times and enjoyed it. It was never great as far as service but it was pretty good for what they offer. This week though was absolutely TERRIBLE. The service has been AWFUL. The food has taken forever and the people who work here have been so rude. We had a problem with our reservations so I asked to talk with a manager. They told me to come back at 3 and I waited outside of Chris's office for over 30 minutes he never came out. Our rooms were not cleaned (we were here for 4 days) we called down and asked for shampoo.....30 min later called back and they told us it would be faster for us to come down. We will NEVER be back to this place! Do your self a favor and find a great place with a pool....your family will be so glad you did! This is a must skip!
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Date of stay: July 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A little less than a week before we checked in we received a call. They wanted to make our first Father's Day as a blended family special. They asked me to drop off the gifts and said they would take care of the rest. I went by the hotel early and left a pair of Wayfarer Ray Ban sunglasses in a Sunglass Hut gift box, homemade cards from the kids and handmade presents from the kids. When it was time to check in we went to our room. The kids were so excited to surprise Dad. We opened the door and....NOTHING. No presents! I called to the front desk where they said they would locate the gifts. The kids were obviously very upset. Obviously the sunglasses can be replaced (over $200) but the cards and kids gifts could not be. They began to say that housekeeping must have thrown them away. Why would they do a Father's Day set up in a room that wasn't clean? It is obvious to me that the bag never left the manager's office. Our room was comped, we were given vouchers to use at the resort and the kids were able to do the attractions for free. None of this even comes close to making up for the disappointment we experienced. Margo at the front desk was amazing and Randy the shuttle driver was also amazing! All they have done is now apologize. Other than replacing the sunglasses Im not sure what more they can do. It was our first trip there and we will not return as resort guests due to the experience we had. We were very and continue to be very disappointed.
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Date of stay: June 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We bought our stay from a deal on Groupon and it was well worth it. I have four kids so staying at most places is hard because of room capacity and prices. This place was perfect. We had a large double queen with a pull out sofa. We were able to sleep 6 perfectly comfortable. Our check in time was 4pm but we arrived early and was able to get an early check in time which was awesome and very helpful. At check in we got all our wrist bands and game cards for the ay center. The resort offers 2 outdoor water park areas, 1 large indoor water park, a sky high ropes course, rock climbing, bowling, laser tag, indoor Miniature Golf, multilevel Treehouse play area, Large arcade, 18 hole Golf Course, Multiple Restaurants, Snack bars, Adult Beverage bars, Indoor/Outdoor hot tub, Free Shuttle service, Fitness center, Multiple gift shops, candy store, Frozen Yogurt shop, Starbucks, and more. We spend the first day only using tbe water parks and nothing else. The second day we visited the indoor at area and restaurants for the kids letting them play and enjoy themselves. You could literally stay at this facility the entire time and never leave while still having a great time. Of course we still visited downtown Gatlinburg in the evening and a few other local attractions. Everything was really close and easy to find. If your staying a while they even have a fourth water park right next door with over 30 outdoor super rides and attractions at a really great discounted price for hotel guests. Wilderness at the Smokies was a really fun time and my kids enjoyed every moment. Recommend buying all you can drink wrist bands for your stay and they even have locker rentals at the water park facilities to store your valuables and clothes. We had so much fun that w already decided we'll be back Beck before school resumes for another trip this summer.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip:All you can drink wrist band...
Check in is at 4pm but you can arrive around noon and still use...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is my first review of a hotel we stayed at. I have always felt the good hotels earn my future business. This is the exception. We spent a total of $6302.40 for two room for 5 nights. (1). There were screaming kids in the room next to us. (2). The banging from the room above sounded as if there was a wrestling match going on. (3) We ran out of toilet paper after day 3 and had to buy our own. (4) We never received fresh linens or bath wash cloths or towels during our stay and the hotels answer was that they run out because people fail to return them. Since the hotel does not offer housekeeping every day....how would anyone return them. The food in the restaurants with the exception of the pizza was horrible. Everyone was very nice. I simply feel that most hotels have lost touch with customer service after the Covid-19 break and need a reminder that we should get what we pay for.
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Date of stay: March 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Sevierville area.
PRICE RANGE
C$299 - C$815 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wilderness at the smokies hotel sevierville
LOCATION
United StatesTennesseeSevier CountySevierville
NUMBER OF ROOMS
713
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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