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About
4.0
#3 of 7 hotels in Noord
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
We embrace the new world of business and provide an experience that allows our guests to make the best out of their stay at the Courtyard Aruba Resort. Soak in the rays and the fun of Palm, Beach Aruba by visiting the local attractions like Morning Snorkel Adventure, or walk down to Eagle Beach and layout in the sun and take a dip. Whatever your way, we aim to give you a relaxing stay.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Guests have called out the Courtyard By Marriott Aruba Resort for its excellent value, with its reasonable rates and complimentary offerings often compensating for any additional charges. The resort's modern and spacious rooms, along with its clean and well-maintained facilities, earn rave reviews.
While the service is generally celebrated for being friendly and attentive, some guests have encountered inconsistencies. The hotel's amenities and location are popular, offering easy access to local attractions and a shuttle service, despite occasional limited activity availability and external noise disturbances.
Location
Convenient
Atmosphere
Inviting
Rooms
Modern
Value
Affordable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Stayed here for six nights for a business trip. I come down to Aruba twice a year and this was my first visit to this hotel mainly due to the huge price difference ($206 USD/night vs $500+ USD/night elsewhere). A newly renovated property with modern amenities, airy lobby, free parking, restaurant, workout room, and poolside bar located across the road from Palm Beach. While the rooms are quite spacious, my room didn’t have a desk or workspace. I actually took the patio furniture from the balcony and put it inside so I could work on my laptop in comfort. I made it work but not ideal. There is a nice workspace in the lobby but it isn’t air conditioned and after dark you are exposed to bugs. Wifi is decent.
Staff aren’t very attentive and I had to leave notes to get shampoo, conditioner, body wash, and Kleenex refreshed. They are missing some of the basics when it comes to general management.
Pool area fills up quickly but the pools are quite large but not deep (4 feet).
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SamanthaCroes, Marketing at Courtyard By Marriott Aruba Resort
Responded Mar 16, 2020
Dear Guest, Thank you for taking the time to share your valuable feedback. My name is Samantha Croes and I am in charge of Marketing at the Courtyard Aruba Resort. It has come to our attention that the service you received during your recent stay did not meet your expectations. For this, we sincerely apologize. I must add that we do offer a king room that has a desk especially for people that come here for business to work on their laptop. The experience you described is not characteristic of the level of service our associates strive to provide. We would love the opportunity to hear more about your recent stay ( in an effort to prevent this issue from occurring in the future) Please let me know the best contact number and time to reach you, or feel free to contact our Guest Relations Manager, Shawn Williams via phone anytime at +297-594-5929. Mr. Williams looks forward to speaking with you in order to restore your confidence in the Courtyard Aruba Resort. Sincerely, Samantha Croes
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As another reviewer stated, this review will address some of the “issues” reported. We checked in on the 22nd. Yes with a group of people all checking in at the same time. (Most US flights seem to all land between 2 and 3PM so most hotels get a rush of people) check in was slow. It took about 20 minutes. The pool area was clean and open. Being only two stories, you still received a breeze. Chairs and cabanas are all first come first served. If a towel was there it was claimed. Really not that big of a deal unless you wanted to be on the correct side of an umbrella for afternoon shade.
There was plenty of hot water. There are signs that allow you to find your room pretty easily. The fire alarm did go off once during our stay at about 10PM. We did not use the beach, however there is a small SUV that did go back and forth.
The food I found to be quite good and I thought reasonably priced
The pool bar has 2 happy hours. One at 11-12 and another from 4-5. The Bistro bar also has one a 6-7.
They are still working on some of the rooms, but very little noise can be heard at the pool area.
The management staff is the same that opened the Ritz, and they are working to bring the place up to Marriot standards
They are next to the Old Mill Disco, and our room was on the second floor near it. We never heard any noise from there at all. If you want beach front, then this is not the place. However if you want a reasonably priced place to say with amenities it works quite nicely.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SamanthaCroes, Marketing at Courtyard By Marriott Aruba Resort
Responded Feb 28, 2020
Dear Guest, Thank you for choosing Courtyard by Marriott as your vacation destination. We appreciate your time for writing us a review. We are happy to hear that the food of Allegra Bistro was to your liking, we will be giving the compliments to our Chef. We do hope to be of service to you again in the future. Have a wonderful day.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
I am a Marriott Elite Member and fly to Aruba every three months. I love to hotel hop and stay at every Marriott in Aruba and honestly I am so glad they turned this hotel into a Marriott. The property is beautiful , the staff is awesome ! I have had the pleasure to meet Albert and Nelson who work at both bars around the pool and always go above and beyond to make sure our needs are fulfilled! The location is amazing , its about a 7 minute walk to /from restaurants, bars & nightlife which is big for me because taxis can get pricey and the rates don't always stay the same.Rooms are SPACIOUS, beds are extremely comfortable I can go on and on about this hotel. I can't wait to go back!
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Date of stay: March 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SamanthaCroes, Marketing at Courtyard By Marriott Aruba Resort
Responded May 19, 2020
Dear Guest, Thank you for taking your time to share your wonderful experience that you had at our beautiful resort. We are so happy to hear that our newly renovated rooms were to your liking. We strive every day to be the best and to give out the outstanding service to our much valued and much appreciated guests. Thank you for mentioning our great staff, they sure are the best and we will be giving them both Albert and Nelson the compliments. Our location is very popular among our guests due to its walking distance to the main strip of Palm Beach. We are working on all the necessary guidelines to be able to welcome our guests back to our resort when it is safe to do so. Our utmost priority is the commitment to the health and well-being of our associates and guests. When you are ready, we'll be ready for you.
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I will preface my review by saying that I’ve stayed at Marriott’s all Of my career, I am a Titanium Lifetime Elite Member. I’m 68 years old. I’m really not one to complain that much but this was so over-the-top I feel it’s worth speaking about. I stayed for seven nights just last week. I will categorically list what started out to be a nice trip to Aruba but ended up being very frustrating with the hotel. Upon arrival my reservation could not be found even though I received for the three weeks before notices welcoming me to Aruba and looking forward to my visit. My first shower was a cold one, the second night I was woken up in the early morning hours of the fire alarm going off this happened several times throughout my stay, I attempted to eat at the pool bar only to have more flies than food,I looked down at one point and there we’re no less than six flies on my food, I pushed it back. They were advertising Abita beer on tap with several tabs at the bar but none of them were working. I was woken up in early morning with a knocking on the door, it was electrician saying that I had called in a problem, I did not. I went to do laundry they gave me change for the machine they gave me soap, I went to the laundry room but alas none of the machines were working, so in town I went to do laundry. I did not see a shuttle to the beach, this is not a new building this is a new property take over by Marriott, it was called the Mill, right in front of the building is the old windmill which is now a nighttime discotheque, the music plays very loudly all night long resonating down the halls of the open concept property many people were complaining about this but we’re told that there’s nothing could be done about it. In my shower, there were long hairs all over the shower floor, not mine. Kind of gross! I recognize Marriott wanted to get this facility up and running for high season, but in my honest opinion I really believe they opened it too soon not having all of the mechanicals ready and not having the staff fully up to speed on how to handle the people that were coming in. I know this sounds like a scathing review of this facility but again I compared to every Marriott that I stayed at in my working career and this certainly is subpar. Hope they can get their act together otherwise this would be a fine place to stay.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SamanthaCroes, Marketing at Courtyard By Marriott Aruba Resort
Responded Mar 16, 2020
Dear Guest, Thank you for taking the time to share your valuable feedback. My name is Samantha and I am in charge of the Marketing at the Courtyard Aruba Resort. It has come to our attention that the service you received during your recent stay did not meet your expectations. For this, we sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. We would love the opportunity to hear more about your recent stay ( in an effort to prevent this issue from occurring in the future) Please let me know the best contact number and time to reach you, or feel free to contact our Guest Relations Manager, Shawn Williams via phone anytime at +297-594-5929. Shawn Williams looks forward to speaking with you in order to restore your confidence in the Courtyard Aruba Resort. Sincerely, Samantha Croes
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We stayed at this hotel, and after checking in we entered to our room and had strong sewerage smell, the other room was flooded and no electricity! Manager of the hotel Lizabeth was fantastic, patient and very helpful!! She was trying to help every guests to the highest standard but her hand was tied!! This property was under renovation and they should not open it that early when still lots of work had to be done. Staffs have not been trained after take over of this property by Marriott standards. Dylan at entertainment was so great and wonderful. He tried hard to make guests happy and entertained, very polite young man. Nicole other supervisor was very patient as well and tried to answer everyone complaints, these people were front line and they took all the frustration of guests on themselves!!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SamanthaCroes, Marketing at Courtyard By Marriott Aruba Resort
Responded Mar 17, 2020
Dear Guest, Thank you for choosing to stay at the Courtyard Aruba Resort and providing your honest feedback, feedback such as this assist us to help us improve on our quality of service and facility. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the mentioned issues from occurring in the future. We appreciate you mentioning our associates Lisbeth, Nicole and Dylan, they sure are the best and we will be giving them the compliments for their great service. We will also be providing quality service training to all of our associates so they are able to provide the best service to our valued guests. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Palm Beach Aruba. Have a great day further.
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So much potential... staff is nice, but it’s like being cut by a 1000 paper cuts. Rooms and decor are good/updated, but it’s everything else. No real food or bar/restaurant service so limited on options have to leave the hotel to eat anything basic; it’s weird that no one knows why these quarantined cruise people have access to hotel grounds in a roped off community are they Covid positive or waiting for a test; and the rooms fans are soooo loud it’s hard to sleep; irons and electrical outlets don’t work; no ice machines; and the grab and go has nothing.
Only real positive is the price, people otherwise should go elsewhere to an Air BnB or spend more money at a better hotel despite this area with so little occupancy. It’s been a frustrating week with 3 days to go... while on vacation.
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Date of stay: February 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shawn Williams, Sales at Courtyard By Marriott Aruba Resort
Responded May 11, 2021
We thank you for taking the time to share your comments with us, they are greatly appreciated. We here at the Courtyard Aruba Resort believe in the privacy of our guests. However, in hopes of further clarifying your concern, the guests mentioned are not quarantined but are however they are applying the highest prevention protocol in place to ensure maximum control and safety of their group members and minimizing interactions with any outside guests before leaving the property to their destination. During these current times, having the highest levels of cleanliness is crucial for our guests, so that they may enjoy their stay free of worry. Re-opening a resort after the worldwide pandemic was one of the opportunities faced after having opened the property in December of 2019, but regardless we have been hard at work restoring the property and its amenities to provide a fuller service. Here at the Courtyard by Marriott Aruba Resort view the safety and wellbeing of our guest with the utmost importance. While we are all adjusting to the new normal, we are constantly monitoring and updating our services, amenities, and technology to better serve you, Our guest.
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If you like to stay in a smaller and cozier hotel than big all inclusive resorts with several hunderd rooms, then Courtyard by Marriott Aruba Resort is your place. The location at the beginning of the hotel and restaurant strip of Noord is just perfect: Peaceful, but from walking distance of shops and restaurants. The amazing Palm Beach is also a walking distance away, and for lazy people there is also a shuttle service from hotel to beach. The Arubus service runs nearby and it only takes 15 minutes and costs USD 2,60 to ride to Oranjestaad, no need for a rental car. We enjoyed our renovated, spacious room with large bathroom very much. Bed was comfortable, a bit soft for my taste. Our room was situated on the second floor (the hotel only has 2 floors) of the main building, where the reception is located. We also liked that our balcony was not facing the pool area, which was quite full all day long. Pool area was big and nice, though. Breakfast was great, lots of sortiment. In addition we would have liked some fresh vegetables (tomato, salad, cucumbers, bell pepper etc.) to go with bread and omelettes. Also fruit selection could have been wider and the single packed fruit cubes could be served in a bowl to reduce single use packaging. Otherwise it was nice, that single use cutlery or containers were not used at breakfast. The hotel seemed to care about ecological and sustanability matters, which is important to us and hopefully more and more for other travellers too. The service at the reception was very friendly, especially Sunci and Yulia were great, thank you! The breakfast staff was also very nice, but hotel restaurant dinner service seemed a bit understaffed and therefore the service was not that great, so one time was enough for us. The complimentary yoga class was nice and we also used the guest laundry room. Our stay was overall very good, I would highly recommend this hotel as an option for big resorts nearby.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:The hotel provides flavoured water to drink at the entrance of the reception, nice thing to have...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Dirks, Guest Services / Front Office at Courtyard By Marriott Aruba Resort
Responded Mar 9, 2024
Dear AquaFin Saludos From Aruba, On behalf of the entire hotel team, I want to thank you for sharing your wonderful experience with us . It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Management Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon (Te otro biaha) Jessica Dirks Front Office Assistant Manager E: jessica.dirks@arubacourtyard.com
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We decided to stay at this property based on the Marriott reputation. Two rooms were reserved for 5 nights. Walking into both rooms in different buildings (didn't even provide conjoining rooms) we were overwhelmed with the unbearable smell of mold/mildew. In addition to the smell, the tile floors were slippery from moisture-all a sign of poor air handling. We returned to the check in desk for help and they said they would send someone right over to assist. While waiting, we saw that the counter surfaces were not clean, and bugs were in both rooms due to the hotel doors opening to the outdoors. Their cleaning solution was to send an assistant who had a small cloth in one hand and a bottle of Fabreze in the other! Knowing this wasn’t going to fix the real problem of air filtration, we requested different rooms. We were told one room was available the following day. We said we couldn’t breath in our rooms and we’re concerned of allergy flair ups. We searched other hotel options and ended up finding an entirely different property (non-Marriott). Sticking with policy, the Courtyard front desk said they would have to charge us for one night two rooms- even though they could not provide an adequate solution for our reservation. I’ve been a Marriott member for over 15 years, and this was the worst experience, especially considering it was a long planned and long distance family vacation. Maybe there was a problem with the property at that time but consider other options!
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Dirks, Guest Services / Front Office at Courtyard By Marriott Aruba Resort
Responded Feb 6, 2023
Dear G9416RSpaulk, Thank you for taking the time to let us know about your experience while staying with us. Your experience of your past stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Management leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Jessica Dirks Ambassador eliteguestservice@arubacourtyard.com 297-586-7700
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The staff was very nice and accommodating. From Mayrtha who made sure my room was like new daily, Ashley who greeted me and helped me when I arrived, Isaiah (they looked fabulous and was knowledgeable for places to eat authentic Aruban food, Sandy knew where they party was and a hook up on all the activities, Julen who was the waiter who kept my drink full during happy hour, Sennon and Jesus who made sure everything was sanitized for me at the canopy and that the shower was working properly (or the operator knew how to operate it properly ). They were the best! Breakfast was great daily as well!!!!
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was clean modern spacious and we loved the accommodations .
The breakfast was delicious and the service was exceptional ! Elvie and Yolanda were the kindest and the most caring servers we ever had! The hostess was also very warm and welcoming! This breakfast staff is the best thing about hotel. Bad side was We were told at check in at front desk breakfast buffet was included all week but the first 5 days we were told no it would be $28 a piece the 6th and 7th day they told us breakfast buffet included. When I checked out I complained to front desk and they credited us what we paid out of pocket for breakfast for 5 days. So happy they did good by their mistake. I heard someone else checking out as I waited for cab to airport they had same complaint about being told breakfast included but than paid out of pocket for breakfast. So realized its a problem not sure if its on purpose or staff not communicating correctly!
The front desk not so friendly and helpful! They need to take lessons from breakfast crew! Happy hour bartenders in pool area were amazing loved them.
They had a shuttle to beach a few minutes away. The beach area was very rustic ,a public beach in front of a noisy construction sight. sand was not raked full of sticks and broken glass. No bathrooms they tell you to go to Riu and if you go there the security guards kick you out because guests of Riu all have bracelets. Julio the beach attendant who gives you water and gets your beach chairs made the not so pleasant atmosphere better. He’s kind and makes sure to save umbrellas before the locals takes the spot. Julio deserves a raise!
Cleaning ladies did a great job cleaning but we were shorted towels 3 out of the 4 days We only got one bath towel each and no hand or wash cloths 3 out of 7 days. We could of complained but didn’t we made due with what we had. First few days we had one garbage can towards end of week more garbage cans were added wish it was more consistent all week.
Its a beautiful hotel but needs more consistency and beach area needs to be cleaned up. Obviously everyone was peeing in the water since no bathrooms gross. We walked the beach a lot and stopped at the pier for lunch or drinks and a potty break. Long walk but no choice.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anderson Ruiz, Marketing at Courtyard By Marriott Aruba Resort
Responded Oct 24, 2023
Dear 2-3-17Tina, Thank you for sharing your detailed feedback regarding your recent stay at our hotel. We're glad to hear that you found our accommodations to be clean, modern, and spacious. It's especially heartwarming to know that you enjoyed the delicious breakfast and received exceptional service from Elvie and Yolanda, who truly made your dining experience special. We will make sure to recognize their outstanding service. We'd like to extend our sincere apologies for the communication issue you experienced regarding the breakfast buffet. We understand how this must have been frustrating, and we're grateful for your understanding and patience. We have taken your feedback to heart and are committed to improving our communication processes to ensure a better experience for our guests in the future. We are also grateful for your kind words about our happy hour bartender and beach attendant, Julio. They are valuable members of our team, and we will certainly recognize their dedication. Your feedback regarding the front desk, housekeeping, and the beach area has not gone unnoticed. We truly appreciate your insights, and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience. Kind regards, Anderson Ruiz Rojas Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good Day Nicolas,
Hope all is well with you and yours,
Kindly be informed that the kids cave is free, it is an airconditioned place facilitated with bathrooms, a TV, children's books & toys, and an outside playground ,
Hope to have informed you accordingly,
We will be expecting you home soon with us,
Warm & Kind Regards
Courtyard is very walkable main area to restaurants and bars. We did a tour of the island with a excursion company. We took taxi to eagle beach and oranjestad but there are also buses you can take. I would not rent a car unless you have mobility issues or intend on driving around the island a lot but we found the one excursion was enough to see what we wanted to see and stuck to most popular area which is where we were by staying at the courtyard. They have a very convenient shuttlr transportation to palm beach from hotel
There are more places to choose from in the Noord area.
PRICE RANGE
C$397 - C$545 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Courtyard Aruba Resort
LOCATION
CaribbeanArubaNoord
NUMBER OF ROOMS
148
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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