Aloft Portland Downtown Waterfront ME
379 Commercial Street, Portland, ME 04101
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About
3.5
#25 of 27 hotels in PortlandLocation
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Rest easy at Aloft Portland Downtown Waterfront ME. Our hotel in Portland, Maine is located near a working waterfront, within walking distance of attractions, eateries, art galleries, and nightlife. After a busy day, unwind in stylish pet-friendly rooms, free & fast WiFi, onsite dining, a fitness room and pool.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Wifi
Paid wifi
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Business Centre with Internet Access
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Convenience store
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Cable / satellite TV
Bath / shower
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Ocean View
Languages Spoken
English
Location
379 Commercial Street, Portland, ME 04101
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 89 out of 100
89
Portland Intl Jetport
4.3 km•
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Portsmouth International Airport at Pease
78.6 km•
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Rental Cars
65 Restaurants
within 0.5 kilometers
Reviews
3.5
79 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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While Aloft Portland Downtown Waterfront ME boasts an ideal location cherished by guests for its proximity to local dining and attractions, opinions on value and service are split. The hotel's cleanliness and modern room design have been commended, though some have found the rooms to be on the smaller side and occasionally noisy.
Remarks on the atmosphere and amenities are mixed, with mentions of both chic design elements and criticisms of minor room issues. Travelers frequently highlight the friendly bar and valet staff, yet some have encountered front desk and room servicing challenges.
Location
Convenient
Atmosphere
Eclectic
Rooms
Modern
Value
Expensive
Cleanliness
Clean
Service
Inconsistent
Amenities
Satisfactory
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79Reviews2Q+A16Room tips
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Detailed Reviews
My wife, 2 kids and myself stayed here Saturday night before the Maine marathon and the hotel itself is beautiful. It just opened about 2 weeks ago and it surely shows, the rooms are large, modern and feature a lot of moveable furniture so you can alter the room to fit a pack n play etc. Each room has a massive shower, private toilet and mini fridge which surely come in handy. My gripes are minor but I think could really improve things - add a trash to each floor by the elevator and lobby and then install a shelf in the shower so you don't need to store your goods on the ground which doesn't seem to clean. Otherwise stellar, super clean! The valet workers were very friendly and really hustled to get you your car.
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Date of stay: October 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jake Gauvin, Guest Services / Front Office at Aloft Portland Downtown Waterfront ME
Responded Feb 10, 2022
Thank you for sharing your thoughts with us, we have added a lot of the tweaks you suggested! Come check them out next time you pay a visit to our beautiful city!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Many reviews touch on the same points, but the location is great, walkable to all the best of downtown Portland. While not a huge issue, was surprised no recognition of a Marriott status on check-in. The front desk team was pleasant although not overly engaged. Valet attendants were incredibly pleasant and energetic, but with a captive audience (read: no other parking option and $35 per night).
On the surface the hotel is stylish and chic. Unfortunately the rooms were worn and not well cleaned, especially for a hotel of this brand and price range. During the stay experienced dust, stains and overall inattention to detail throughout the common areas and in the room. Like other reviewers, had to request basic amenities for the room.
Not a horrible experience just expect so much more from the brand. Most likely will chose a different property on the next visit to Portland.
On the surface the hotel is stylish and chic. Unfortunately the rooms were worn and not well cleaned, especially for a hotel of this brand and price range. During the stay experienced dust, stains and overall inattention to detail throughout the common areas and in the room. Like other reviewers, had to request basic amenities for the room.
Not a horrible experience just expect so much more from the brand. Most likely will chose a different property on the next visit to Portland.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: higher floor and end of hall to minimize noise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stayed mid week, hotel was clean but busy. Checked in for 2 nights. Hotel has thin walls and is loud. Holiday week so it was busy and loud. Next morning we went to breakfast and walked around. When we got back our keys would not work. We went to the desk and the response was well did you have a late check out....? no we 're here for 2 nights. Ok....so she reactivated the keys. We went upstairs room wasn't cleaned. We went to the mall and came back around 4, room still not cleaned. I asked and was told they only clean every other day so 2 night stays dont get room service. Ok would have been nice to know and if you knew we were there 2 nights why turn off my keys. Went to get coffee and the creamer as gross, it had turned to syrup. They have couches in the valet area so you can watch for your car evidently they also allow the valets to take naps on the couch because thats where the valet spent most of the day......laying down on the couch. Also a suggestion if anyone reads this. If you want to let people keep their dogs at this hotel maybe try putting all the dogs on one floor as it wasn't much fun being awoken at 6 am by a barking dog also barking at 2 am in the morning. I think this could have been handled better and they should have at least comped the valet.
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Date of stay: December 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel itself looks appealing with trendy decor and room layouts. The location is great and the staff is friendly. Unfortunately, the issues encountered during our stay put a damper on our time in Portland.
The room had very little sound proofing so you could hear people in the hall, flushing toilets, etc. We were provided with only two towels, and there was no extra toilet paper despite the roll in the bathroom being almost gone upon our arrival. While there was a coffee maker in the room, it was missing any type of caffeinated tea. The bed wasn't very comfortable and the sheets felt cheap and scratchy.
With the $35 valet fee, we paid over $350 for a Thursday night stay. I would be able to let some of the issues go if it weren't for the high cost for a subpar stay.
One final note: Our king room was setup so the shower is not behind a closed door (only the toilet is in an enclosed room). It didn't bother my husband and I but I can see how the layout may be off-putting for others.
The room had very little sound proofing so you could hear people in the hall, flushing toilets, etc. We were provided with only two towels, and there was no extra toilet paper despite the roll in the bathroom being almost gone upon our arrival. While there was a coffee maker in the room, it was missing any type of caffeinated tea. The bed wasn't very comfortable and the sheets felt cheap and scratchy.
With the $35 valet fee, we paid over $350 for a Thursday night stay. I would be able to let some of the issues go if it weren't for the high cost for a subpar stay.
One final note: Our king room was setup so the shower is not behind a closed door (only the toilet is in an enclosed room). It didn't bother my husband and I but I can see how the layout may be off-putting for others.
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Date of stay: October 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jake Gauvin, Guest Services / Front Office at Aloft Portland Downtown Waterfront ME
Responded Feb 10, 2022
Thank you for your thoughtful and honest feedback. We have grown a lot as a property since your stay back in October. We hope to have the pleasure of hosting you again in 2022!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is stylish. The room looked just like the photos. Unfortunately, the service, amenities, and functionality of the room were poor, as others have also mentioned. The front desk staff seemed either bored or distracted every time I spoke to them. When I checked in no one told me anything about the hotel, the area, coffee in the lobby in the morning, etc. The room was missing basic amenities: no conditioner, no cup for some water, only 1 bar of soap to share between the sink and the shower. I had to go to the front desk to request more soap on the first day, but they didn't have any conditioner. On a positive note, the bed was comfortable and the corner room was quiet.
The hotel is new but the features of the room were already damaged, including the soap dish in the shower which was tilted and falling off, and the USB ports in the nightstand which did not work at all.
I really think for the price they are charging, a small conditioner, a plastic cup, and two bars of soap is not too much to ask, especially when there still is no daily housekeeping service.
The parking attendants were friendly, but the price was outrageous. However, seems normal for Portland where parking is at a premium everywhere.
The bar was nice, the bartender Chris was friendly and the drinks he made were carefully crafted and he clearly took pride in them.
Overall, I would not return to this hotel. Given the price, it felt incredibly cheap for them to skimp on basic things.
The hotel is new but the features of the room were already damaged, including the soap dish in the shower which was tilted and falling off, and the USB ports in the nightstand which did not work at all.
I really think for the price they are charging, a small conditioner, a plastic cup, and two bars of soap is not too much to ask, especially when there still is no daily housekeeping service.
The parking attendants were friendly, but the price was outrageous. However, seems normal for Portland where parking is at a premium everywhere.
The bar was nice, the bartender Chris was friendly and the drinks he made were carefully crafted and he clearly took pride in them.
Overall, I would not return to this hotel. Given the price, it felt incredibly cheap for them to skimp on basic things.
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Date of stay: July 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip: Corner room was quiet and had views in two directions
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They will try to sell you on $35 a night for valet only parking. There’s a private parking lot across the street. You have to get a hangtag from another parking garage about two blocks away. It’s $10 a day. And you don’t have to deal with the hassle of having a valet bring your car down every time you need to get something out of the trunk that you forgot. If you drive in the lot across the street there is a sign with the information on where to go. Please see my picture.
Chris at the bar was fantastic! Always willing to offer you advice, directions, or recommendations. Better than most concierge‘s!
The only annoying thing was that they don’t do housekeeping because of “Covid” being a lifetime titanium member I felt a little slighted waiting in line while people checked in an out to ask for more towels and toiletries every day. I understand it’s a first world problem but it’s still a problem.
Chris at the bar was fantastic! Always willing to offer you advice, directions, or recommendations. Better than most concierge‘s!
The only annoying thing was that they don’t do housekeeping because of “Covid” being a lifetime titanium member I felt a little slighted waiting in line while people checked in an out to ask for more towels and toiletries every day. I understand it’s a first world problem but it’s still a problem.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Cheap parking! See my review and picture.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
That was the reply one of three uniformly unhelpful front desk workers gave when I asked for help on a relatively small matter. Bracing in its honesty, it summarizes everything that has gone wrong with a hotel that has been charging well over $400 a night and on occasion over $500 this summer. As we approach Four Seasons pricing, however, there should be minimal standards of service.
The good: the rooms are clean albeit lacking in privacy, the elevators work, and on occasion, though hardly consistently, some coffee is placed in the lobby. The valet parking attendants are the only hotel employees who work efficiently (though my understanding is that this service is outsourced). You will find a review farther down that lets you understand just how overpriced parking is and what alternatives are available.
Take a close look at your bill as you leave, as I later found charges that proved difficult to correct..
Old Port is a great location, but unless you are able to get at $150 to $200 a night (a reasonable price point for this level of establishment), I would avoid this hotel.
The good: the rooms are clean albeit lacking in privacy, the elevators work, and on occasion, though hardly consistently, some coffee is placed in the lobby. The valet parking attendants are the only hotel employees who work efficiently (though my understanding is that this service is outsourced). You will find a review farther down that lets you understand just how overpriced parking is and what alternatives are available.
Take a close look at your bill as you leave, as I later found charges that proved difficult to correct..
Old Port is a great location, but unless you are able to get at $150 to $200 a night (a reasonable price point for this level of establishment), I would avoid this hotel.
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were exited to visit a 'hip-looking' Aloft on our recent trip to Portland. Given that it was 3 stars, had gotten good reviews and nearly $300/nite, our expectations were fairly high.
The staff were nice, but hotel was generally disappointing and room was dreadful. Basically a college dorm room, with no cups of any kind (not even paper), nor drawers for clothes and a total of 6 hangars for clothes (we battled over use of each and every one, even after doubling up). Finishes are just cheap, towels were too few (4 in total) and with no service of rooms (unless you stay for a week), it was challenging to have things addressed.
Hotel has no restaurant (though it does have a bar), not breakfast and only valet parking for cars (exorbitant). Location of hotel is on edge of town, so it's a bit of a walk get to good stuff (no fun in the rain) and it's right on a main road, so our 'water view' (was really a parking lot view) was noisy as it was on a main road.
Aloft hotels are clearly too 'hip' (or scrawny) for us, and we won't be back to this one in particular
The staff were nice, but hotel was generally disappointing and room was dreadful. Basically a college dorm room, with no cups of any kind (not even paper), nor drawers for clothes and a total of 6 hangars for clothes (we battled over use of each and every one, even after doubling up). Finishes are just cheap, towels were too few (4 in total) and with no service of rooms (unless you stay for a week), it was challenging to have things addressed.
Hotel has no restaurant (though it does have a bar), not breakfast and only valet parking for cars (exorbitant). Location of hotel is on edge of town, so it's a bit of a walk get to good stuff (no fun in the rain) and it's right on a main road, so our 'water view' (was really a parking lot view) was noisy as it was on a main road.
Aloft hotels are clearly too 'hip' (or scrawny) for us, and we won't be back to this one in particular
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brand new hotel. The check in was very efficient. All of the staff I ran into were very friendly when I ran into them, even the house keepers in the hallways. The bartender is a true asset to the hotel.
You can either pay for valet parking or find a spot on the street. It was easier to find parking on the street than I thought it would be, and the street parking was very close.
The bed was very comfortable. Nice large TV. The in room heat pump for heat/ac was very good. The bathroom was fine with us (I don't need a shelf in a shower). Appreciated the clean and modern mini-fridge.
You can either pay for valet parking or find a spot on the street. It was easier to find parking on the street than I thought it would be, and the street parking was very close.
The bed was very comfortable. Nice large TV. The in room heat pump for heat/ac was very good. The bathroom was fine with us (I don't need a shelf in a shower). Appreciated the clean and modern mini-fridge.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jake Gauvin, Guest Services / Front Office at Aloft Portland Downtown Waterfront ME
Responded Feb 10, 2022
We appreciate your kind words in regards to our staff! I will be sure to share this wonderful review with my hard working team!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Large modern lofts in great location. Staff friendly and efficient on check-in and check-out. There is valet parking but we found free overnight parking across the road next to the cafe mentioned below.
Stayed just one night in Portland and this was a great choice. Location was just right for proximity to Bissell Bros Brewery which we visited on way into town and various breweries and restaurants in the centre and northern part of the city.
Room was large with a cool layout and a clear view across road to waterfront. Shower was equally large but the shower head chosen by Marriott for this and a couple of other newer/renovated properties we stayed in is not great at dropping a decent water pressure.
There is a cool open bar area on the ground floor but unfortunately it didn’t serve breakfasts. We went across the road to a great old skool cafe (Becky’s Diner) that has a huge following and equally huge breakfasts.
Stayed just one night in Portland and this was a great choice. Location was just right for proximity to Bissell Bros Brewery which we visited on way into town and various breweries and restaurants in the centre and northern part of the city.
Room was large with a cool layout and a clear view across road to waterfront. Shower was equally large but the shower head chosen by Marriott for this and a couple of other newer/renovated properties we stayed in is not great at dropping a decent water pressure.
There is a cool open bar area on the ground floor but unfortunately it didn’t serve breakfasts. We went across the road to a great old skool cafe (Becky’s Diner) that has a huge following and equally huge breakfasts.
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jake Gauvin, Guest Services / Front Office at Aloft Portland Downtown Waterfront ME
Responded May 7, 2022
We truly appreciate you taking the time to leave such a thoughtful review of your time with us! I'm happy to hear you enjoyed our location and I hope you keep our property in mind on your next trip to our beautiful city!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"Even if you don't drink alcohol, stop in at the bar for a soda or water. Both bartenders are packed with useful information."Read full review
PRICE RANGE
C$368 - C$656 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMainePortland
NUMBER OF ROOMS
157
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Aloft Portland Downtown Waterfront ME
Which popular attractions are close to Aloft Portland Downtown Waterfront ME?
Nearby attractions include Portland Museum of Art (0.4 km), Victoria Mansion (0.3 km), and Muse Paintbar (0.3 km).
What are some of the property amenities at Aloft Portland Downtown Waterfront ME?
Some of the more popular amenities offered include a lounge, a fitness centre, and a business centre.
Which room amenities are available at Aloft Portland Downtown Waterfront ME?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Aloft Portland Downtown Waterfront ME?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Aloft Portland Downtown Waterfront ME?
Yes, valet parking is available to guests.
What are some restaurants close to Aloft Portland Downtown Waterfront ME?
Conveniently located restaurants include Gorgeous Gelato, Portland, Evo Kitchen + Bar, and Becky's Diner.
Are there opportunities to exercise at Aloft Portland Downtown Waterfront ME?
Yes, guests have access to a fitness centre during their stay.
Is Aloft Portland Downtown Waterfront ME located near the city centre?
Yes, it is 0.5 km away from the centre of Portland.
Are any cleaning services offered at Aloft Portland Downtown Waterfront ME?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Aloft Portland Downtown Waterfront ME?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Aloft Portland Downtown Waterfront ME offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.