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About
4.0
#20 of 45 resorts in Patong
Location
Cleanliness
Service
Value
"An Idyllic Family Resort at the heart of Patong"Patong Resort Hotel is a superb resort that occupies one of the best locations in Phuket. Set close to Patong Beach, the resort is ideally situated for an enjoyable island holiday with the whole family. Although the resort is just a few minutes walk from the beach, great shopping opportunities and Patong’s famous nightlife, guests may not even wish to leave the grounds of this fabulous property. The resort’s extensive gardens and numerous high quality facilities and attractions provide fun and excitement for all ages.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Doing a mini road trip around Southern Thailand and popped into Patong, after driving around for 30-40 mins to find an area with Hotels open, we luckily found Patong Resort. What a gem, close to all amenities, staff were excellent and all very excited to see welcome us, we were the only guests in this huge complex. Stayed in room 461 overlooking the pool, the room has everything you need. They even gave us COVID packs, a small bag containing hand sanitizer and masks. So please if you're looking for place to relax during this time, please support this resort, its worth it.
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Date of stay: August 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is located in the heart of Pa Tong, great access to beach, bangla Road, markets, restaurants, spas, shopping centre etc. There are two swimming pools located in different part of the hotel. The garden side swimming pool is less crowded, I recommend going early if you would like to enjoy some peace and quiet. The garden side pool doesn't close until 9pm so you can enjoy some evening swim when it's cooler.
There are plenty of things to do nearby so you will never run out of things to do.
Although the hotel is lovely, I had an unpleasant experience with their security staff.
Everytime my fiance and I enter the hotel gate, we would get stopped by the security guards because they think I am Thai. We are both from New Zealand, I am kiwi Chinese and my fiance is kiwi so he was never questioned. I would show the security guards our hotel room card/key to prove that we are staying in this hotel but it's never enough.
One night the security guard called the reception to confirm where we are from prior to letting us in. I heard the security guard said "New Zealand" on the phone, then he turned to us and said "oh not Thai". He thought I looked like Thai so he wouldn't let us in.
Whilst I appreciate this hotel has strict security to ensure all their guests feel safe during the stay but I do not appreciate the way I was treated and this has ruined my experience with this hotel. I find this very racist, I am very disappointed and upset about how I was treated.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patong Resort H, administration at Patong Resort
Responded Jan 16, 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a decent location but could be improved if they unlocked the advertised back entrance to Bangla Road, which is currently not in use due to COVID restrictions. The pool is nice and big with more than enough seats around it but there is almost zero shade so be aware of that. The room I had was spacious with a very nice bed, but it smelt of mould and received almost no natural light, the only window was the balcony doors but then the balcony itself didn't allow much light in, it was necessary to put the lights on even in the middle of the afternoon.
Check in was quick but they have an archaic system of taking a deposit; cash! They insisted on THB2000, which meant I had to withdraw that amount from an atm for my holidays spends (they have an atm on the hotel grounds that charges a THB200 fee...) and then gave it back to me at the end of my stay when I no longer needed that much money so lost out again exchanging it back upon departure. I honestly cannot remember another time in the last decade I have been required to give a hotel deposit as cash!
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This prop is okay the location is without any doubt excellent but rooms and policies are not okay . I ll start with checkin procedure first at the time of checkin while my booking was prepaid they still asked me to pay 2000 THB cash deposit as security when I refused i was told to connect with my tour op. so I had to deposit thb 2000. on one occasion I forgot my room key inside though they gave me another key but with a warning that at the time of checkout I have to return both otherwise a fine of 200 THB. Now rooms: Rooms are just okay still on a higher side on the price point. Breakfast: I did not like it but its my personal opinion.All I had was overcooked omelettes and fried rice . Service: Every morning at around 10 am the cleaning lady used to just barge into the room . no knocking nothing just like that .The basic courtesy was missing somewhere. The hotel is next to Patong and Bangla so expect loud music inside the room if you are staying towards the pool Thats all hope it ll help others.
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Get your own water from market One doesn’t get more than 2 tea bags per room per day For the breakfast in the morning it’s the worst one can expect from quality, spread and service. No one is responsive to your needs. Items start running out by 9:30 so reach early to eat what they serve
The room service God Save you
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Date of stay: December 2022Trip type: Travelled with family
Room Tip:If you are looking only for the room then it’s ok.
Also don’t expect anything from the staff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This Hotel is one of the best in Patong. Stayed here over the last 17yrs+ and loved it every time. Its close to: Patong beach 5min walk Restaurants 2min wal Bangla Rd 3min walk Massage 2 min walk. The hotel has: 2 swimming pools, 3 Bars 2 restuarant both great food. Fitness Center ( above Pavirottis Restuarant). An array of accomodation from standard to luxury, high rise and garden 2 storey units. Great Breakfast Buffett, friendly staff and beautiful green garden settings. All guest rooms are well appointed and have private bathrooms and toiletries provided. The hotel lies in the middle of all the action that Patong offers, yet you dont know its there. An oasis in the middle of a busy City. Very Clean and comfortable with fantastic staff that always have a smile. Cocktails by the pool or even a lunch snack. Easy access to the swimming pools with stairs as well as ladders. Approx 40min from Phuket International Airport a taxi will cost you approx THB800. I cant fault this Hotel and will continue to stay there each time I travel to Patong. I just love it and you will too.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Book early.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On our last day we experienced impolite and rude attitude from the personal. We were blamed of using minibar and received an invoice, although we did not use it. The way it was done was humiliating. We were also accused of bad english aswell. I have never experienced something like this before from a hotel staff. All in all, hotel was good, nothing to complain.
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our first impressions were very impacted by the sheer rudeness of the staff on reception. Upon our arrival they were so ignorant and rude, blatantly ignoring us, until we paid them!
When we got to our room, don’t except lavish luxury , because it’s completely the opposite, a very dated room with dirt all over the walls, stains all over the bathroom and toilet, an air con system which was no better than a fan blowing warm air around the room, and no fridge (even though this was stated as included) a safe which needed a physical key.
I returned to reception to gain the key for the safe, to be greeted with a reception full of customers complaining about either their stay or there checking in experience, which seemed similar to ours. I waited half an hour to be able to speak to someone to give me a key.
Breakfast was not great. If you like curry for breakfast then great but I’m sure most of the tourists that visit the hotels do no like this. Other Asian guests pushing in front of you to get an omelette or egg, like you didn’t even exist in the queue! This happened 3 times in the queue I was stood in, before I raised my voice at them and said “CAN YOU NOT EVEN SEE ME! Get in the queue like the rest! “ the staff are just oblivious to this.
I agree with some of the comments I’ve read here, if you want a room then that’s fine, if it’s a nice clean hotel your looking for , stay somewhere else
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice room kitted out with robes, slippers, water, kettle etc Decent pool and jacuzzi close to my room. A few to many notes around the room telling the guest they will get charged "if they.." wasnt exactly welcoming. The room service menu didnt have the room service number on, it was in another folder but surely it would make sense to have it on the actual leaflet. The direct gate to bangla road was locked due to covid. I was here in June and this made no sense and meant I had to run the gauntlet of massage shops everytime I left the hotel.
Very nice hotel though, if I had paid more attention I would have booked a room in the taller building as I really did want an ocean view.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would highly recommend this place. I have been here with my friends while visiting Patong. Reasonable, yet remarkable hotel under budget. Courteous Staff, they help in finding or answering your stupid questions without any hesitation. Overall a great experience.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patong Resort H, Social Media Team at Patong Resort
Responded Jan 19, 2020
Thanks for staying with us. We appreciate your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Patong area.
PRICE RANGE
C$45 - C$78 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
patong hotel patong
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
325
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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