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About
4.0
#5 of 32 hotels in Nadi
Location
Cleanliness
Service
Value
Discover the unique gem that is the Tokatoka, a resort hotel located by the airport in Nadi. Surrounded by manicured grounds, a beautiful loop pool with water slide and kid's playground.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Family
Location
Queen's Road Nadi Airport, Nadi, Viti Levu Fiji
Tokatoka Resort
1,019 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Tokatoka Resort seems to split opinions when it comes to value — some guests find it reasonably priced, while others question the value received. The atmosphere generally pleases visitors, especially the tranquil pool area, though the darker decor receives mixed reviews. Room comfort varies with guests appreciating the spaciousness but noting they could benefit from a refresh and better lighting.
The service at Tokatoka Resort frequently earns praise for its welcoming staff, despite occasional lapses. Amenities are seen as satisfactory, with its prime location being a highlight, but some travelers suggest a need for modernization.
Atmosphere
Relaxing
Rooms
Dated
Value
Affordable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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We were stranded for three days in Fiji during Cyclone Sarai at The Tokatoka Resort. We arrived after our flight was cancelled but before the storm hit. The Resort was filled with families with many children. The room was basic. No luggage stand. No night stand lights, just the overhead lights. The bed was a mattress and no box springs. The closet had two hangers. The bellman inventoried the room mentioning that the hotel charges for missing items. The room did have a refrigerator and a tea and coffee set, both would prove useful during the storm.
When the storm did hit, electricity and internet were on again off again. The storm knocked down some smaller trees and palm frawns were everywhere.
What was truly remarkable about the Tokatoka Resort are it’s people. They were consistently calm and reassuring and helpful to the guest. Several stayed at the Resort during the storm to make sure the guests were safe, well cared for, and fed. The managers organized them to remove items from the outdoors restaurant and back to minimize the chance of flying objects. Throughout the ordeal each staff member went out of their way to help the guests and to work as a team to prepare for and to recover from the storm. Vinaka!!!
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DesappaM, Manager at Tokatoka Resort
Responded Jan 12, 2020
Greetings from Fiji, Dear Dirk_and_Jess, Thank you for your feedback, you have provided us great insight into your experience of our room amenities and this has given me an opportunity to get back to the service line as we provide all stated except stand lights due to overhead lights. We do inventory upon guest check in as we were encountering missing or items been damaged upon guest check out. Due to enormous expense incurred in replacing and fixing these items we introduced the control measure of this arrival & departure checklist. We sincerely apologies for any inconvenience and looking forward to see you again with improved services. Island Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tokatoka was a last minute booking due to pipe issues in our home. And I must say I was greeted by the General Manager Mudaliar who took my booking the night before and met me at Reception to check me in. How awesome is that! 10Mins later while having my breakfast and being genuinely greeted by an F&B Staff named Edward i was already feeling at ease. The Security cleaning the pool and dancing to Lady in Red was the Highlight and he was later joined by the General Manager again who helped clean the pool, Raked Leaves and was later fixing a Door but still managed to acknowledge my presence as a local and as a Valued Guest. Covid19 may have dampened some of the tourism Industries Lives. But not those at Tokatoka Resort. Thank you Mudaliar(GM) and Edward (f&b) for keeping to the Bula Standards. Bula LIVES IN TOKATOKA!!
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desappa Mudaliar, General Manager at Tokatoka Resort
Responded Oct 29, 2021
Bula Vinaka, Thanking you very much for your honest feed back and looking forward to see you again. Kind Regards
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
This is a lovely hotel with beautiful staff. Most are helpful. They helped take our bags to the room, however we had to take our own bags upon checkout. When I booked this hotel (our 2nd stay here) I requested the room I wanted and was told it was organised (by our agent). When we arrived we had a completely different room, and nothing like I was expecting. After I complained about it, the reception staff, and more importantly Santana, was wonderful and organised to move us straight away to the room we asked for, even though it turned out our agent lied to us and never communicated our request to Tokatoka. The pool is nice with a waterside for the kiddies. It's located across the road from Nadi Airport so it's perfect if you have early or late flight as they have airport shuttle bus too. The restaurant is probably the only downside to the hotel. Lighting is terrible so I needed a torch to see the menu. The buffet continental breakfast needs a total revamp with more than 1 variety of stale cereal. Overall it's a nice hotel.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desappa Mudaliar, General Manager at Tokatoka Resort
Responded Jun 29, 2022
Bula Vinaka, Thanking you so much for your heathy feed back and looking forward to see you again. Island Regards
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very friendly staff, resort was clean and tidy, rooms a good size, bathroom/shower was nice and spacious. Great pool and has a slide for the kids (or adult), pool also has good shade area for those who want to sit out of the sun, food at restaurant was fabulous, only gripe was no hand rail to place a face towel and there was a night light in the room i couldnt turn off so room wasnt pitch black. has a gym amd spa which was great. large grass area at back of resort with views of the mountains for kids to kick a ball around (bring your own ball).Has laundry. curtesy bus to and from airport. local IGA is 30 mins walk along footpath on hwy or cheap taxi ride (resort had a shop but was closed down due to covid, i suspect one will open back up again). as this resort is large it doesnt seem busy or over crowded. Overall a great place to stop on the way to an island.
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Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desappa Mudaliar, General Manager at Tokatoka Resort
Responded Jul 14, 2022
Bula & Greetings from Tokatoka Family, Thanking you very much for your feed back and we have noted some points highlighted for improvement and looking forward to see you again. Island Regards
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So this was my first trip to Fiji and didn’t know what to expect. Tokatoka is a decent resort but it’s not THAT type of resort you’re probably looking for. More like a transit hub resort as its close to the airport. The room was just decent but nothing too flashy, they’re old and run down. The staff was nice, room cleaning everyday, the food was ok, the main winner for me was the pool which my son enjoyed the most. If you want to have that Fijian island vibe resort holiday, pay a little extra and stay at one of the resorts on Denarau island, which is only about a 15 minute drive from the airport-all the entertainment and action you’ll get in Nadi is there. Lucky for us we hired a car so going there back and forth everyday was easy from our resort, tokatoka location isn’t near anything touristy and you’d have to drive out a fair bit for any activities. I’d definitely stay again if I needed a transit resort as I think it’s the best out of all the resorts that are not in Denarau island but in Nadi as a whole
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Date of stay: July 2022Trip type: Travelled with family
Room Tip:They have free parking available and across the road from the main airport
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desappa Mudaliar, General Manager at Tokatoka Resort
Responded Sep 6, 2022
Bula tbug2020. I am glad that you have a fair view of our resort and thanking you a lot for your time to give us an opportunity to look into some of our services which is not to the expectation, your feedback has been much appreciated. Kind Regards
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We only stayed for 3 nights on our way back to Australia from USA. Our description to the travel agent who booked was budget family with a great pool and this is exactly what we got. The staff very very friendly and helpful and the food in the restaurant was good, keeping in mind this was a budget hotel. The free breakfast was the best that we had had in "breakfast included" hotels on our holiday. Our bed was comfortable, our room was a long distance from the pool and lobby which made it very quiet apart from other traveller who were getting up for early flights. Overall, in my opinion the hotel was great value for money, especially if you are planing day trips. Whilst writing this review, I am reading other reviews which were not as happy with their accomodation as we were. In my opinion, these reviews were harsh considering it is a budget hotel, if you want more luxury you need to spend more money. The internet wasn't great, I don't think that this was the hotels fault, I purchased a data sim card and this wasn't much better, I would say that Fiji's internet isn't as good as what travellers are use to at home. My experience with the hotel maintenance was great, my son wanted to replace some batteries in a toy and they provided a screw driver and handy man within a few minutes. This task obviously is a lot more simple than room repairs, but remember things on a tropical island may take a little longer.
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Date of stay: September 2022
Value
Location
Service
Room Tip:towards the back of the hotel to avoid road noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desappa Mudaliar, General Manager at Tokatoka Resort
Responded Oct 9, 2022
Greetings from Tokatoka Family, We thank you for your honest feedback and has been much appreciated for your understanding on our service line. Hoping to see you again. Kind Regards
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Where do I begin! Staff were not very friendly. Room was quite dirty (fridge had never been cleaned!) fan was extremely loud & remote for air con unit didn’t work therefore couldn’t turn it down - had to manually turn off at wall) room is extremely dark & terrible lighting. Water pressure in bathroom is so slow. restaurant service was terrible took over 1.5hrs to get our dinner (we had young kids who were very tired 8pm at night and still not fed) ended up leaving and they delivered the food to our room half an hour after leaving it arrived & pizza tasted terrible!
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Date of stay: July 2022Trip type: Travelled with family
Room Tip:Avoid this hotel! Save your money and stay elsewhere!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desappa Mudaliar, General Manager at Tokatoka Resort
Responded Sep 6, 2022
Dear Sarah, Thanking you very much for your feedback and I am very sorry to hear that your stay with us was not of your expectation, your feedback has given us an opportunity to look into the areas highlighted for improvement and looking forward to see you again with improved services. Island Regards
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Overall very nice experience. Stayed there 4 days as we got stranded by volcanic eruption in Tonga The pool slide is THE hit for the kids who have done it thousands of time whilst we were trying to sort out plane issues Family rooms are good The big negative is the food. Quality is quite poor, from the breakfast to pastas, pizzas, salads...for European taste and standards poor. it is ok if you are just transiting but not if staying more than one day. For the staff depends: the lady manager at reception is very good and helpful, the other ladies at reception, it feels like we are bothering them when asking a question and very slow. The handyman at reception is Super helpful and nice (he was the one finding car rental amongst other things for us and not the ladies at reception...). staff in the garden so nice and giving us fresh coconut when they were clearing the trees
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desappa Mudaliar, General Manager at Tokatoka Resort
Responded Mar 30, 2022
Bula Tom, We are thanking you for your honest feedback and are glad to hear that you enjoyed your stay with us, looking forward to see you again. Kind Regards
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We had pre-booked the room in advance, but were shown to a room which was adjacent to the road. It was dingy, dark and gloomy and the road noise, even at that time of day was excessive, so we knew that we wouldn’t sleep. The rooms do not have glass windows but screens and shutters so there’s nothing to filter at the noise, we asked if there was another room away from the road and we were told that the only room available was a family suite. We did have to pay extra which was okay but we felt that the amount paid not including any food was excessive at over AU$316. The new room 402 was large and spacious with a queen bed and two single beds however the decor is also very dark and gloomy and I have read other reviews of the same opinion and it is true. The rooms are in need of upgrading, the tap kept falling off the sink in the little kitchenette. The drawers in the kitchen are all empty it is just tea and coffee making facilities. The room was clean and the staff at the resort as one would expect in Fiji are very friendly and warm. The pool area is very nice and the gardens are very well maintained and very attractive to the eye. I had emailed well in advance of our visit regarding my gluten-free needs as I have coeliac disease I was told to see the chef on the night, and he was helpful. The choices I had were very limited, but they did accommodate my needs. I don’t feel that the price paid was value for money and on an earlier visit we had stayed at a different hotel near the airport and found that it was better value and a good experience.
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip:Make sure when you book that you request a room away from the front of the hotel near the road.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desappa Mudaliar
, General Manager at Tokatoka Resort
Responded Sep 1, 2023
Bula koolkat-7, Thanking you very much for your feedback as it has given me an opportunity to look into some of the areas as stated for improvement and surely extra efforts will be taken for improvement. Looking forward to see you again with improved services. Kind Regards
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There is tea and coffee in the room, but no bottled water. I’m thinking the hotel’s management needs to get priorities of amenities correct. Hotels should not offer coffee and tea if they require guests to order bottled water from room service to make it. If you want clean drinking water, $7 from room service.
The absence of a little amenity like a bottle of water makes this my first and last stay.
Also, the lighting outside is bad, very difficult to see room numbers at night.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desappa Mudaliar, General Manager at Tokatoka Resort
Responded Sep 6, 2022
Bula & Greetings from Fiji. Dear Bodapa, Thanking you very much for your feedback and looking forward to see you again with improved services. Island Regards
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There are more places to choose from in the Nadi area.
PRICE RANGE
C$144 - C$192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tokatoka hotel nadi, tokatoka resort nadi
LOCATION
FijiViti LevuNadi
NUMBER OF ROOMS
108
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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