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About
4.0
#2 of 7 small hotels in San Ignacio
Location
Cleanliness
Service
Value
We welcome you to our Mexican Restaurant & Hotel. Our hotel is modern, hip and vibrant with U.S style furnishing for your added comfort. our guest can choose to stay in a Standard, Pool View or Pool Side room with King, Queen or two double beds, all of our rooms are very well decorated, clean and comfortable Accommodation includes: •Air Condition •Clean Tile floors •Rooms furnished American Picture •Mahogany Belize hardwoods furniture •Ceiling Fan •Cozy Chair, Lazy Boy •Desk with Chair •Wi-Fi •Flat screen TV with Roku Channels •Private bath •Water Bottle •Ice Bucket •Coffee & Coffee Maker •Mini Refrigerator
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We stayed in Rolson’s since they had good cancellation policy on Booking.com (which is important during the pandemic), had a restaurant on site, and reasonably priced. It is not fancy and we weren’t looking for a resort since we were out all day doing tours and activities. The owners and staff were super nice and accommodating. It is in a residential area and the dogs were barking a lot at night which was super annoying. Also, the Mountain View room that we were in had old AC that was loud. My husband had a hard time sleeping. They moved us to a quieter room in the newer building. I highly recommend getting the room in the new building since the decor is modern and the AC was new. We ate at the restaurant several times. The food was inconsistent and we learned that they had 3 different Chefs. There was one night that I ordered the pork chops and it was delicious. The other nights, it was very salty. We liked the Belizean Breakfast with Chicken Stew and Fry jacks. It was consistently very good.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rolson Hotel, Guest Services / Front Office at Rolson Cocina,Cantina & Hotel
Responded May 31, 2022
Thank you for letting us know how was your stay. Hope next time we can make it even more comfy.
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What a wonderful small hotel with a caring staff that maintains a high level of cleaniless and service. My wife and I have been here for 6 days and enjoyed the our stay and eating at the cantina/restaurant. The whole staff from Vinnet at the front desk, to Laura and Dana in the resturant, to Diana in housekeeping and the management; all have gone above and beyond to make our stay comfortable. The high quality of food at the cantina at incredible prices have made our 5 meals there most enjoyable. The Mexican Iced Coffee is to die for! The food was filling and the sopas delighted my wife! The pool is super clean and the walkways are well lit with security lights making us feel extra safe even though the neighborhood seems quiet and nice. The off-street parking for our rental was also an added bonus! We would definelty stay at this hotel again and give it 10 stars out of 10!!
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Date of stay: January 2022
Location
Cleanliness
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Room Tip:Mountain views are super nice, pool was refreshing in the heat, hotel is good value with a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Rolson Cocina,Cantina & Hotel
Responded Jan 31, 2022
Thank you Jerry for your amazing review!!! We're so happy to hear that you and your wife enjoyed your stay, the food, the drink and that our staff were very helpful. I will pass on your compliments to our staff, they will be thrilled. Hope on your future visit you get the opportunity to try other options of what we have in the menu. Once more, we appreciate you taking the time to let us know how was your experience here at Rolson Hotel. Stay Safe!!!
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The Rolson Hotel is located on the edge of the town, in a neighborhood near the road to the border. Although the walking distance from the center/bus station to the hotel does not seem long on the map, it takes almost half an hour on the way there, and the return is a bit faster. The road to the hotel goes up considerably! The room was fine; excellent beds and spacious bathroom. You can have breakfast in the restaurant for a reasonable price and we also had a good meal there in the evening. When booking, you can choose between rooms on the pool side and (more expensive) mountain side. It is good to mention that on the pool side the road runs to the border (with noise from trucks, especially in the morning). A small minus of the hotel is that the walls of the hotel are rather thin.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don't normally complain, only in situations where really everything goes down the toilet. This was the case here.
It all started after returning from a day trip. We found the room not cleaned at all. Instead the "Do not disturb" sign was hung up on the outside of the door. In a country where used toilet paper goes into a bin, that is... unpleasant. At first I had my doubts for a while if I could have accidently hung the card up myself. But later we found a second such card in the room, removing those doubts entirely. So I can only assume the maid decided to just skip the room that day. Probably noone will complain. I assume this behavior has a pattern here.
I had laundry done during this stay. When handing the bundle to the receptionist I asked about the price. It was agreed that if everything could be washed in one load (my choice), it would go as a small load. When receiving it back it was charged as a big load, costing 50% more. Having had any such agreement previously, was denied.
The food we had in the restaurant was good, so the kitchen staff cannot be blamed at all. But if I have to go in myself to even get a menu, it's not a good start. Afterwards nobody cared to take our order - not before going in and again asking the waitress to finally do so. After having received the bill we gave the waitress our credit card - and started waiting. After she hadn't returned after another ten minutes, we started looking for her inside again. In the end we found her doing totally unpressing things (the place was almost empty at that time). She hadn't even started with the payment and just let us wait further.
The smoke detector running out of juice and starting to beep in the middle of the night is almost not worth mentioning anymore. A routine battery replacement would have avoided that.
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Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rolson Hotel, Guest Services / Front Office at Rolson Cocina,Cantina & Hotel
Responded May 31, 2022
Thank you for letting us know how was your stay and on behalf of the management and staff of Rolson Hotel we extend our apologizes for not meeting all your needs but we for sure tried our best to provide best services.
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I did not have a good experience at this hotel. Customer service was poor (except for one of the managers).
I used the laundry service and two of my items were returned damaged (top stained as per photo and cotton trousers shrunk by at least one size) after I requested a cold wash to avoid this. When I made a complaint, the manager denied that the hotel was responsible and implied I was making it up. She was totally unapologetic and I had to ask her for a refund which she begrudgingly gave on the basis that we would ‘forget about it’. Being refunded 20 dollars for the laundry service will not help me forget the irreparable damage to over 100 dollars worth of clothes! Eventually she apologised after I pointed out that saying sorry was the norm in these situations rather than arguing with the person making a valid complaint. I was so taken aback by her rudeness, it was a very unpleasant experience.
We were charged for a room with a pool view, but there was no view of the pool from our window - it looks out into a corridor meaning we had to keep or curtains closed at all times to prevent people looking in. The bottom of the pool was also very brown and grubby looking so we didn’t use it. Beds were very soft and sunk in the middle, and A/C and fan were incredibly loud.
On the plus side the TV in the room had Netflix/Hulu and the rooms were clean with good showers. There was also a coffee maker and ironing board which was a good touch.
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Date of stay: January 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Rolson Cocina,Cantina & Hotel
Responded Jan 17, 2022
Hello Cloe, Thank you for taking time to let us know how was your experience while staying with us. We apologies for your inconvenience and bad experience you had here at the hotel. Laundry service is provided for the convenience of our guests and of course every details are followed as instructed from the guest. As per your situation, you requested that your clothes be cold washed and that is what we did. Our mistake was not revising the clothes/blouse to see that the stain was there before we did the laundry. You should have mentioned you needed a dry cleaner service then we would have appointed one for your satisfaction. Its not like we only did your laundry and wanted to damage it. Your friend also did her laundry and she didn't had any complaint on hers, which she also requested cold washed service. We once more apologize for any misunderstanding and miscommunication.
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The hotel does not look as nice in reality as in the pictures but it’s fine. The rooms are clean and spacious. The AC is very loud so you won’t be able to watch TV while it’s on. We’re supposed to have a pool view but all we got was a glimps of the pool chairs from our rooms. The restaurant at the hotel has very nice food and quite a good selection. The location is a bit out of town do you’ll be walking 15/20min to the center. But there are also taxis picking and dropping you off if you want. It’s however not very quiet even though it’s a bit out of town. Between a dog barking and a rooster crowning non-stop, there’s also a lot of noise from construction sites.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at the Rolson for 3 nights in early January and had 3 rooms: all doubles. The best part of this hotel is by far the staff! Everyone was so friendly! Even late at night when one of our party locked themselves out of their room - we had to call the hotel manager to let us in. He came immediately to assist with a smile on his face (I would have been surly! haha). The front desk agent (and I'm so sorry I never got her name, but she is from Curacao) was so sweet and chatty. You can tell that this is a family run establishment that treats guests like family too!
We did have a rental car but ended up eating at the hotel (food was delicious) or nearby restaurants (Sanny's, Jalepenos) so we had no problems with the distance to town. The only minor inconvenience was that the hot water was a little tricky, though I'm guessing that is an infrastructure issue because it was the same at the other hotel we stayed at in Belize.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Top be fair, I'm not sure there are many great options in San Ignacio unless perhaps if you're staying in one of the resorts.
The main issue with this hotel is the location - it's an unpleasant and hilly 30 minute walk on the shoulder of the highway to get to downtown, which is the only area where you'll find some decent food options.
The room was large but in a poor state. Stains, spider webs, etc.
Water pressure in the shower was very low, and the shower was very moody and required a lot of tinkering to get any kind of warm water, at which point the water would immediately become scorching hot.
Office hours are short, so there is no way to get any food before you leave on an excursion of any sort, for example. Laundry service is very expensive.
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very quiet and peaceful setting. Beautiful views from restaurant and throughout. Rooms were clean and up to date. The pool was a nice bonus. They have pool towls available. There is also a water cooler to fill up water bottles. Food in the restaurant was budget friendly and delicious. HIGHLY RECOMMEND.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was spacious and clean. Windows faced out onto a balcony which overlooked the parking area but had good views in the distance. Location was not central so we took short taxi rides into town. Staff were helpful in calling a taxi. We had dinner in the restaurant one evening which was good.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip:Rooms overlooking the road as it was very noisy with trucks passing by.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rolson Hotel, Guest Services / Front Office at Rolson Cocina,Cantina & Hotel
Responded May 31, 2022
Thank you for the review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the San Ignacio area.
PRICE RANGE
C$97 - C$129 (Based on Average Rates for a Standard Room)
LOCATION
BelizeCayoSan Ignacio
NUMBER OF ROOMS
20
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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