London Marriott Hotel Marble Arch
134 George Street, London W1H 5DN England
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About
4.0
#645 of 1,142 hotels in LondonLocation
Cleanliness
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Value
Welcome to 4-star luxury at London Marriott Hotel Marble Arch. Our stylish and contemporary Marble Arch hotel in London, England offers newly redesigned bedrooms featuring Apple TV technology and deluxe bedding, within walking distance of many captivating Central London destinations, such as Buckingham Palace, Hyde Park, Mayfair and Oxford Street shopping.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Paid internet
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English
Location
134 George Street, London W1H 5DN England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
14.9 km•
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Heathrow Airport
20.9 km•
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Marble Arch
6 min•Underground
Rental Cars
176 Restaurants
within 0.5 kilometers
Reviews
4.0
2,088 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled near Hyde Park, the London Marriott Hotel Marble Arch attracts guests with its prime location, offering easy access to local attractions and transit. However, the hotel's atmosphere and rooms are often criticized for being outdated, with numerous calls for renovation to refresh the decor and amenities.
Service quality appears inconsistent, as some travelers commend the staff's professionalism, while others experience unresponsiveness. Amenities and cleanliness receive mixed reviews, and the perceived value of the stay is questioned by guests expecting more for their money.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
Seems like the air conditioning issue is still ongoing - I wish I read other traveller reviewed before booking this hotel. When I arrived, my window was open due to the air con... I have never seen an AC like this- it requires the window to be kept open and some tubes run outside.
I have since shut it and requested 2 portable heaters and I am still very cold. I also arrived after a long night flight and it took an hr to get a heater, after multiple follow ups.
It’s 9 degrees outside, there is no need for air conditioning
Do not book this hotel! There is an issue with heating and ACs, it seems it does not work in any of the rooms. It is really uncomfortable.
I have since shut it and requested 2 portable heaters and I am still very cold. I also arrived after a long night flight and it took an hr to get a heater, after multiple follow ups.
It’s 9 degrees outside, there is no need for air conditioning
Do not book this hotel! There is an issue with heating and ACs, it seems it does not work in any of the rooms. It is really uncomfortable.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Segoura, General Manager at London Marriott Hotel Marble Arch
Responded May 31, 2022
Dear Sheesha Thank you so much for your feedback. I am sorry if you were inconvenienced by the cooling facility in your room. The weather is very changeable in the UK at the moment, and had a unit there for your convenience. I am sorry if you were cold, and pleased to hear that the team attended to your request. Once again thank you for your feedback. Kind regards Stephanie - GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Given room 815 beside the elevator shaft. The noise is completely unacceptable and should not be sold as a room to guests. Would suggest this will be the same experience for annoying staying in a room ending in 5 on any floor. No help or apology from reception. Exceptionally poor given high London pricing. Terrible.
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Date of stay: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Denise Tarsi, Guest Services / Front Office at London Marriott Hotel Marble Arch
Responded 3 weeks ago
Dear Oneashall, Thank you for staying with us and for sharing your feedback. It saddens me to understand that your room was not satisfactory. I am truly sorry you did not have a peaceful sleep. Please rest assured that your comments have been shared with the team as a teachable moment. We would love to have you back to change your mind about us. Should you decide to give us another chance, please do not hesitate to contact me directly and it would be my pleasure to personally look after you. I remain at your complete disposal for questions and clarifications. Kindest regards, Denise Tarsi Front Office Manager London Marriott Marble Arch
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Booked a room for 3 adults with a king size bed and a sofa bed for a night away with girlfriends.
First room we were given was not the room I booked. We were told our actual room would be ready later. I asked them to make sure the sofa bed was made up. We got back to the hotel at 10.45pm shattered only to find the sofa bed was not made up. Called reception but no one came up so had to call a second time and eventually 2 men came up and literally threw the bedding on. It was so badly made we had to re-make it. Then we realised the very stuffy room had no working air-conditioning. I called down again they came up with a fan and said they knew it didn’t work. Also one of the bedside lifts didn’t work either nor did the usb ports. They offered us a smaller room which wasn’t suitable and weren’t even willing to refund any money in the room.
The attitude of staff is not great. I would definitely not recommend this hotel I have stayed in better Premier Inns at a fraction of the price.
I’m a travel agent so will be feeding this back to my company.
First room we were given was not the room I booked. We were told our actual room would be ready later. I asked them to make sure the sofa bed was made up. We got back to the hotel at 10.45pm shattered only to find the sofa bed was not made up. Called reception but no one came up so had to call a second time and eventually 2 men came up and literally threw the bedding on. It was so badly made we had to re-make it. Then we realised the very stuffy room had no working air-conditioning. I called down again they came up with a fan and said they knew it didn’t work. Also one of the bedside lifts didn’t work either nor did the usb ports. They offered us a smaller room which wasn’t suitable and weren’t even willing to refund any money in the room.
The attitude of staff is not great. I would definitely not recommend this hotel I have stayed in better Premier Inns at a fraction of the price.
I’m a travel agent so will be feeding this back to my company.
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Date of stay: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Denise Tarsi, Guest Services / Front Office at London Marriott Hotel Marble Arch
Responded May 15, 2024
Dear 137paulan, Thank you for staying with us and for sharing your feedback. It saddens me to understand that the stay was not satisfactory. I completely understand your frustration and I am truly sorry about it. Please rest assured that your comments have been shared with the relevant departments as a teachable moment. We would love to have you back to change your mind about us. Should you decide to give us another chance, please do not hesitate to contact me directly and it would be my pleasure to personally look after you. I remain at your complete disposal for questions and clarifications. Kindest regards, Denise Tarsi Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is tired and needs some refurbishment. Especially the bedroom and bathroom in the room. It was clean but tired, marks/stains on countertops, shower, toilet seat, flooring. No firmer pillows available and had to ask 2 times for this! Breakfast was ok but not very hot and all the pastries were stale and inedible. Would not stay again, too many other better hotels for less money.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lonma -, Executive Assistant at London Marriott Hotel Marble Arch
Responded Mar 5, 2020
Dear Lucy S Thank you for your valuable feedback on TripAdvisor, and has been shared with the relevant team members at the hotel. I am very sorry for falling short of meeting your expectations and your feedback taken on board to make the necessary changes for the benefit of all our guests. If you would like to share in further depth any of the areas mentioned please do feel free to contact us at a time convenient for you and request to speak with our Rooms Division Manager. Once again, thank you for your valued feedback. With kind regards Sylvia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I first stayed at the Marble Arch Marriott when we moved to London in the winter of 2010...unfortunately not much has changed. Rooms are haphazardly renovated (some changed, other not), beds and bedding are comfy, bathrooms are dated by usable. I absolutely love the location tucked away from the bustle of Edgeware Road (amazing middle eastern food) but convenient to Oxford Street, Hyde Park, Paddington Station, Marylebone High Street, and various Tube stops.
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Date of stay: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Denise Tarsi, Guest Services / Front Office at London Marriott Hotel Marble Arch
Responded Jun 30, 2023
Dear Shoe_Cassel, Thank you for staying with us and sharing your feedback. I am glad you enjoyed the location! It saddens me that the room was not of your liking. Should you decide to give us another chance in the future, please do not hesitate to contact me directly. Kindest regards, Denise Tarsi Front Office Manager London Marriott Marble Arch
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good location... Within 30 min walk to key destinations. The bed is very comfortable, pillows fluffy. The AC did not work in our room so we moved to another room but the lowest temp setting is still quite warm. The hairdryer only works in the hallway (you can't use the one outlet in the bathroom ... It's strictly for a shaver) and doesn't stay on. There is a safe for valuables. The ironing board cover is so worn that it lost it's necessary purpose. It is clean. The staff are helpful, polite and highly attentive.
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Denise Tarsi, Guest Services / Front Office at London Marriott Hotel Marble Arch
Responded May 30, 2023
Dear sb_walnut, Thank you for staying with us and for sharing your feedback. I am glad you enjoyed the location, the room, the staff and had a good night's sleep! We are looking forward to welcoming you back on the next occasion. Kindest regards, Denise Tarsi Front Office Manager London Marriott Marble Arch
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were in a 12 hour transit at Heathrow, and stayed at this hotel. Call great location walkable to Marble Arch Oxford Street etc. Check in was delightful with Abdul, and he gave us an amazing Indian restaurant around the corner it was open till midnight because of our late arrival. Stephanie the general manager made sure to ask is how our stay was and was delightful to speak with. Breakfast was delicious with strong cappuccinos in the breakfast buffet. I highly recommend this hotel.
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Segoura, General Manager at London Marriott Hotel Marble Arch
Responded Jan 13, 2022
Dear Mrs Malibu Thank you so much for your lovely review. I trust you had a good trip home. It was great to chat to you on check out. I have shared your feedback both with Abdul and Daniel who were pleased you enjoyed the dinner recommendation. I have also shared your feedback with the Breakfast team thank you. I hope we will have the pleasure to welcome you back on a future trip to Europe. Regards Stephanie - GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our first time at this Marriot and glad we made the switch. Located just off the A40 access is great from Oxford. Subterranean parking is a little tight but convenient. Every member of staff was welcoming and helpful which made our stay all the better. The on-site Pickled Hen pub was great for early evening pitstop, a post show drink and transformed itself for breakfast. Rooms adequate size and beds comfortable. The complete all rounder !
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StephanieS7210, General Manager at London Marriott Hotel Marble Arch
Responded Mar 13, 2020
Dear JanmM2085iB Thank you so much for your lovely review. Delighted that you enjoyed your new home away from home. Glad to hear that you made the most of your stay. See you soon. Stephanie - GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sub 3-star service at 5-star rate. Customer service non existent, aircons not working (in the first room they put us there was an industrial type noisy a/c unit with exhaust pipe blowing into the room, when we complained they moved us to another room where a/c just didn't work). Everything was bad basically.
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Denise Tarsi, Guest Services / Front Office at London Marriott Hotel Marble Arch
Responded Jul 28, 2023
Dear Sergeim280, Thank you for staying with us and for sharing your feedback. It saddens me that your stay was not satisfactory. Should you decide to give us another chance, please do not hesitate to contact me directly and I will be pleased to look after you. Kindest regards, Denise Tarsi Front Office Manager London Marriott Marble Arch
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I ordered room service and was presented with an almost inedible cheese and ham sandwich. My glass of wine was not chilled. I went to bed hungry!
Once I was in bed there was noise above me as if someone was hammering water pipes. I was in room 515. I did not get a restful night.
Following a complaint on both of these issues at the desk when I was leaving I was not offered a refund for the food.
Once I was in bed there was noise above me as if someone was hammering water pipes. I was in room 515. I did not get a restful night.
Following a complaint on both of these issues at the desk when I was leaving I was not offered a refund for the food.
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Date of stay: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Denise Tarsi, Guest Services / Front Office at London Marriott Hotel Marble Arch
Responded 4 weeks ago
Dear H614UMbrendac, Thank you for staying with us and for sharing your feedback. It saddens me to understand that the stay was not satisfactory. I completely understand your frustration and I am truly sorry about it. Please rest assured that your comments have been shared with the food and beverage and maintenance departments as a teachable moment. We would love to have you back to change your mind about us. Should you decide to give us another chance, please do not hesitate to contact me directly and it would be my pleasure to personally look after you. I remain at your complete disposal for questions and clarifications. Kindest regards, Denise Tarsi Front Office Manager London Marriott Marble Arch
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would highly recommend the Marriott London County Hall Hotel over the marble arch. They have upgrades, the lounge is wonderful and the location cannot be beat!
Pool is closed at the moment. Not sure about gym.
Only 1 pool with 2 saunas ( men and Women separated ) and a jacuzzi
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"Don’t book during when a big entertainer is in town. I was there when Taylor Swift was in town and the rates nearly tripled."Read full review
"Avoid any room ending “15”. You will be kept awake all night by the elevator which is immediately adjacent."Read full review
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PRICE RANGE
C$457 - C$637 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott london, london marriott
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
240
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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