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About
5.0
#39 of 1,142 hotels in London
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Vintry & Mercer is nestled at the heart of the City, among the livery halls, guilds and narrow streets that line the banks of the Thames. This is where past and present intersect, where the long traditions of trade and commerce come to life in the contemporary style of the 92 bespoke rooms and suites. Our inspiration comes from the historic trading guilds of the area. Vintry was the centre for London wine merchants, and Mercer was for noble textile sellers who specialised in fine silks and damasks. In the narrow streets near our hotel, this history perseveres. Yet the locale is now a destination for the modern traveller. It’s a place where architectural wonders share the cityscape with global powerhouses, alive with the bustle of commerce and conversation that reflect our first-class location at the centre of a turning world.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Vintry & Mercer garners high praise for its luxurious atmosphere and immaculate cleanliness, with travelers highlighting the hotel's attention to detail and modern amenities. The service at this stylish sanctuary earns rave reviews for its professional and attentive staff. Nestled in a prime yet tranquil location, it offers easy access to city attractions and public transport.
While the comfort and cleanliness of the rooms are celebrated, some guests have noted their compact size. Despite the high cost, many find the quality and the complimentary minibar to be well worth the investment.
Location
Convenient
Atmosphere
Stylish
Rooms
Modern
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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My wife had booked a trip away for our first wedding anniversary. We have stayed in hotels all over the world and she has a immense judge of what makes a hotel stay a exceptional experience however she outdid herself with her choice this time….
From the moment you walk through the door you are greeted with a warm enticing scent in the air with fantastic interior decor. We arrived early- 11am expecting to only be offered a bag drop service like many other hotels. The gentleman on reception checked us in without a fuss, professionally with a warm nature about him. Upon learning we had a lunch reservation at the rooftop bar for our anniversary he offered a complimentary glass of fizz and mock tail. A very nice gesture. Our bags were carried to the elevators by the star of the show. A lovely tall gentleman whose name evades me (management if you read this I must know) I have never in many multiple visits around the world had customer service like it. Incredibly professional but so heartfelt and personal it felt like a family member. He always took the time to stop and chat to us when moving through the hotel and even chatted to us whilst on a break outside of the hotel when we went exploring. What a gem of a staff member you have on your hands there.
The hotel itself. Design- flawless and beautiful cleanliness- Immaculate. Housekeeping team incredibly efficient- best I’ve come across . Everything about the stay visually was pleasing. Bed that makes you want to sleep for years and a spacious bathroom. Amenities- Large TV with multiple channels (Sky Sports Football/Main event and BT Sports included- so rare wow!) Nespresso coffee and a generous tea making facility with popcorn and biscuits included. A stocked minibar with no hidden and overpriced charges, which was replaced daily. Vintage radio and phone for services a nice touch. 2 x Bathrobes- the amount of hotels we have stayed in where only 1 is provided. Safe and all usual hotel amenities (hairdryer, amenity kit, iron) all provided but had that touch of class compared to rivals.
Food and Drink- Brunch and cocktails overlooking the London skyline is a must in the rooftop bar. Scallop and Monkfish as good as anywhere I’ve had before with unique and individual cocktails. Even accommodated us during a busy dinner serving when we just wanted drinks. As a treat we ordered breakfast as room service. Incredibly priced for London! No hidden charges really did feel like a bargain. Instagram worthy but the belly was more than content an unbelievable combination.
Whether it’s the amazing feel and look of the hotel- or the sensational customer service- or the stunning food and drink that makes you want to stay here just know one thing staying at another establishment whilst in London would be a travesty. We look forward to visiting the Vintry and Mercer again in the near future!
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip:Make a reservation at the rooftop bar for views of the shard, London eye, St Pauls cathedral and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitri Cigliano, Other at Vintry & Mercer
Responded Aug 15, 2022
Dear krissetto91, What a Wonderful review, thank you!!! I have shared your kind words with the Team and we all look forward to welcoming you back. Kind regards, Dimitri Assistant General Manager
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This is an excellent boutique style hotel hidden down a narrow cobbled street near to St Paul's Cathedral. Check in was swift, efficient and very friendly with luggage taken to our room within a couple of minutes. Room was contemporary with lighting controlled by wall mounted touch buttons. Bathrobe, slippers and towels all gold embroidered with the V & M logo. A well stocked fridge offered complimentary hot and cold drinks which included soft drinks as well as snacks which were topped up each day. Breakfast offers a wide choice with both continental and a la carte table service. Staff throughout the hotel went out of their way to get to know you and make you feel most welcome throughout your stay. We had one small issue during the stay which was addressed immediately without question. This hotel equally matches those well known 5 stars establishments for service and an eye for detail. This hidden gem is well worth a visit.
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Date of stay: December 2019
Location
Cleanliness
Service
Room Tip:Go for the superior room as it offers slightly more space.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DimitriC_19-20, Assistant General Manager at Vintry & Mercer
Responded Jan 10, 2020
Dear NorthEastChris, Thank you for such a lovely review. I am delighted you had an amazing stay, I have shared your kind words with everyone and I look forward to welcoming you back to Vintry & Mercer the next time you visit London. Kind regards, Dimitri
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Really nice hotel which we found on secret escapes. Had never heard of it before and wouldn’t have known anything about it had it not been for secret escapes, but we will definitely return when we next go to London.
The reception has a lovely sort of cobbled entrance which is really cool, very attentive staff and keen to help and welcome you. We arrived early and our took was free, complimentary soft drinks in the room is a great touch as often when staying in hotels you just need a drink but don’t want to pay through the nose for room service! Bed was really comfortable and bathroom was also spacious and modern. Wasn’t a great view from the room but hey we didn’t come to look out the window. There is a rooftop lounge which we didn’t visit as didn’t have time but I believe there are nice views from there.
My only gripe would be the breakfast. Although it was great that a continental breakfast was included i didn’t like how it was laid out in high tables which sort of felt a bit like everyone was breathing over it and nothing was refrigerated, there was smoked fish and yogurt which I would have preferred to have seen in some sort of cooled cabinet rather than in the open. I also had a bacon and egg sandwich and the egg yolk seemed very pale, pretty sure it couldn’t have been a free range egg. There was a good selection of tasty breads available also.
Location wise, I really couldn’t tell you where we were as we got Uber’s everywhere, although there is a shake shak up the hill which was amazing and a Sainsbury’s local if you wanted to buy snacks or anything. It is also located in spitting distance of the underground so you could get anywhere you needed to if you don’t use Uber.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitri Cigliano, Other at Vintry & Mercer
Responded Feb 28, 2020
Dear orchardcraig, Thank you for taking the time to share your experience with us on TripAdvisor. I am delighted to hear that you enjoyed your time with us, I have shared your valuable comments with relevant Managers and I look forward to welcoming you back the next time you are in London. Kind regards, Dimitri
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We stayed at Vintry and Mercer during our honeymoon, upon checking in and going up to our room we realized we'd have no room for our luggage so we upgraded to a larger room which was absolutely what we were looking for. The room had a small balcony and quite a large washroom, and the WC was a significant size as well. The mini fridge was refreshed daily. During our first night, we went out for dinner and then right back to the hotel's speakeasy for a few beverages. We actually spent a couple of nights at the speakeasy during our stay as we weren't ready to call it a night. The room service was always prompt with hot food and the drinks we always cold. I would recommend the hotel, for not only the cleanliness of the rooms and the excellent service but also the distance it is from the underground. My one downfall with the hotel is that where it's located, most bars aren't open on the weekends so you'll be taking a 15-20 minute commute on the tube.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DimitriC_19-20, Assistant General Manager at Vintry & Mercer
Responded Feb 12, 2020
Dear notyoursuburbanmom, Thank you for taking the time to write this amazing review. I am delighted to hear that you enjoyed your time with us and the Team contributed to such a special occasion, I will share your wonderful feedback with everyone and we look forward to welcoming you back. Kind regards, Dimitri
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My wife and i were excited about our much anticipated 3 night stay at the Vintry and Mercer hotel in a deluxe studio bedroom but were left feeling quite flat about our experience. It all began so well when checking in we encountered the excellent Dimitri Cigliano who delivered superb customer service as expected by a 5 star hotel and was the consummate professional. Our room did have a balcony as requested and apparently there are only 2 available in the hotel. The room was clean and well presented with superb lighting options and a very comfy bed. The bathroom, although stunning was a little impractical with a stand alone bath with a rain shower in the middle with hose attachment if preferred but with a wrap around shower curtain which proved to be a bit awkward when trying to have a proper shower, modern, chic and beautiful to look at but not the best to use in reality, shower curtains are rarely user friendly. For a 5 star hotel, the mini bar we found to be lacking. It had a supply of soft drinks which were complimentary but there was no alcoholic choices or snacks. There was not even any biscuits/chocolate to go with your tea and coffee.
We used the in house bar called Do Not Disturb which was very nice with excellent drinks and staff and with a great happy hour on Fridays/Saturdays between 5-7. Breakfast was a total disaster. The first morning there was only one other couple waiting to be served but the wait was well over 50 mins. We put that down as a one off and went back the following morning and this time it was packed with most tables waiting for food and an hour long wait was experienced again, shockingly bad and the staff seemed confused and flustered. We had had enough of this and the next day we ordered room service instead which was fine but with a limited menu. We also went to the much lauded Mercer Roof Top Terrace for drinks. The terrace was beautiful with a great atmosphere but unfortunately that is where our lovely experience ended. Customer service was appalling and the wait for drinks and the quality of them was even worse. We ordered two Mojitos which at over £17 each were a disgrace, just like lemon squash with a couple of bits of ice. We had to ask several times why are we waiting so long for a our drinks order. You should not have to do this at a 5 star hotel especially with a service charge attached. Other couples sitting around us were also dismayed and shocked by the same thing. In farness the hotel waivered these drinks from our bill when complaining at check out. The hotel staff were all polite but under staffed on the roof top terrace. The hotel in all areas was clean and very presentable in a good location and we were initially looking to return and book two rooms here when we take our daughter to London on a short trip in July, but after our experience i am now looking elsewhere to stay and i would say that unless you can get a good deal, it's not worth paying top prices to stay here.
Sadly, in our experience the hotel came up short which is unfortunate.
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitri Cigliano, Other at Vintry & Mercer
Responded Jun 16, 2021
Dear Jadfran1, Thank you very much for taking the time to share your experience on TripAdvisor. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I have contacted you privately and I hope you will give us the opportunity to welcome you back. Kind regards, Dimitri Assistant General Manager
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Mum and I stayed a night for a treat and it was absolutely wonderful. We stayed in superior rooms which were just lovely - good size, bath and rainhead shower, bathrobes and slippers, huge, comfortable bed, TV, wardrobe, umbrella, Nespresso, kettle etc plus a mini fridge with complimentary soft drinks. The staff were extremely helpful and pleasant and breakfast was delicious. Hotel is a short walk from Canon Street Station and St Paul's Cathedral. Would definitely stay here again. Just a note - there is no room service on a Monday (impossible to find room service info on their website) so we ordered dinner in from UberEats instead, without any problem.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitri Cigliano, Other at Vintry & Mercer
Responded Oct 31, 2020
Dear Alison_S0uthL0nd0n, Thank you for taking the time to share your experience with us on TripAdvisor. I am delighted to hear that you enjoyed your time with us, we have updated our website since and we all look forward to welcoming you back the next time you are in London. Kind regards, Dimitri Assistant General Manager
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We stayed overnight 29th December at this lovely Hotel, staff were amazing, very attentive and always helpful and polite, the hotel was really clean throughout and nothing was too much of a problem. The roof top restaurant had excellent views across the roof tops of the City, with St Paul's on one side and the river the other. Scones, jam and cream that melted in your mouth are a must. Breakfast was continental which was more than needed although the Ala Carte menu provided a real treat. Well done Vintry & Mercer a definite treat well worth visiting - thank you for giving us a perfect two day escape
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DimitriC_19-20, Assistant General Manager at Vintry & Mercer
Responded Jan 3, 2020
Dear Somsetshire, What a Fantastic review! I am delighted you had such a great stay, I have shared your kind words with everyone and we look forward to welcoming you back. Kind regards, Dimitri
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Rooms are very small (as other reviewers have said); we booked a superior as we like a walk in shower but both room and bathroom were very tiny. That said, the decor is nice, there is enough clothes space for a couple for a few nights, the room was clean and the lighting is good. We particularly like the night lighting setting which set the bathroom light on low instead of the blinding dazzle or pitch black that are the only options in many hotels. We also liked that the wifi just worked and stayed working throughout our stay without us having to log in every five minutes.
Service was excellent and always with a smile
Location is particularly good for Borough Market and for St Pauls and is close enough to walk to a show in the evening. Arriving by car is a little tricky as although it is down a very quiet side street, stopping outside means blocking the road, fine for couples where one can check in whilst the other goes and park the car. As a side, we parked in the Barbican Car Park (the actual Barbican as opposed to the NCP one); although a bit of a walk back we would recommend this as it is reasonably secure and much cheaper (if booked ahead) over longer stays than elsewhere in the area
What really let the hotel down for us was the restaurant. Starters were good but steaks were really not at all good. My breakfast was luke-warm at best. We would probably stay again but would think twice about eating in the hotel. If they can improve the food offerings this would be a gem inspite of room sizes.
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Review collected in partnership with this hotel
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitri Cigliano, Other at Vintry & Mercer
Responded Feb 24, 2022
Dear AwayAtWeekends, Thank you very much for staying with us at Vintry and Mercer Hotel and for taking the time to post this review. I am glad too read that you like the hotel and that we offered an excellent service, all your valuable comments have been shared with relevant Managers and we look forward to welcoming you back the next time you are in London. Kind regards, Dimitri Assistant General Manager
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My wife and I spent a Saturday Night at this hotel, having booked it on a deal. Not yet a year old, the hotel is obviously very well run and the attention to detail is exceptional. We stayed in a superior room. The room was spotless and had all the amenities you could wish for including free coffee machine, soft drinks and snacks. The bed was enormous and very comfortable and the tv top quality. We enjoyed a complementary glass of champagne in the roof terrace, where we were lucky enough to shelter from the winter weather in a cosy pod and enjoy the views of the City. Continental breakfast was delicious too. We will definitely come back if looking for another short stay in London.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DimitriC_19-20, Assistant General Manager at Vintry & Mercer
Responded Jan 15, 2020
Dear Al-ban5, Thank you choosing to stay with us and for taking the time to share this great review! I look forward to welcoming you back the next time you are in London. Kind regards, Dimitri
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A lovely new and modern hotel, Home away from home, Mircea the Assistant front of house manager and his colleagues were very kind to us and our daughter and made our stay very special, Rubber ducks for bath time and chocolates in the room. The breakfast was substantial, lots of choices, great coffee made to order. Our room the Studio suite was very spacious and the bed was big and comfortable more than enough space for 2 adults and a 3 year old we even got a small view of the Shard from one of our 4 windows, which all had blackout electric blinds and our daughter loved watching the TV in the bath, we also had a separate shower, surprisingly quiet for being in the city of London, the hotel was in a perfect position to explore all the great sights in the east of London, close to Tower Bridge and well located for walking along the river and Borough Market and St Pauls cathedral. We will be back here no questions asked next time we stay in London. thanks again to the Vintry & Mercer team.
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitri Cigliano, Other at Vintry & Mercer
Responded Oct 31, 2020
Dear Jeremy Paul W, What an amazing review, thank you. I am delighted you had such an enjoyable stay, I have shared your kind words with everyone especially with Mircea and we all look forward to welcoming you back. Kind regards, Dimitri Assistant General Manager
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Newcastle upon Tyne, United Kingdom20 contributions27 helpful votes
Hi, yes the continental breakfast at £18 seemed a bit expensive so we booked without it, however on arrival we discovered they had more reasonable options such as full English, Sourdough with avocado and poached eggs, Grenola with yoghurt and berries, and more. You can pretty much order what you like because they have an extra option. Most are around the £10 region. You can decide once you get there.
There are more places to choose from in the London area.
PRICE RANGE
C$390 - C$660 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonCity of London
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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