Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Fully refundable before Fri, Aug 2
Get rewarded with One Key
C$349
Fully refundable before Fri, Aug 2
Get rewarded with One Key
C$349
Fully refundable before Fri, Aug 2
No prepayment needed
C$349
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Did you already book this hotel?
About
4.0
#1 of 3 hotels in Pemberton
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Think of jaw dropping mountain views and a vast array of recreational activities and you'll begin to envision one of the most picturesque and invigorating areas in Canada, just 25 minutes north of Whistler. Surrounded by the Coast Mountains, Pemberton Valley is widely referred to as the Gateway to Adventure. It's the perfect recreational destination with snowmobiling, horseback riding, acclaimed golf, hiking and so much more. Pemberton Valley Lodge is a spacious all-suite hotel with personalized service - its urban style and comfort meets mountain adventure getaway. Choose from Studio, One & Two Bedroom Suites and relax after a long day of adventure beside your fireplace or in the outdoor pool and hot tub. You can experience it all at Pemberton Valley Lodge.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Languages Spoken
English
Location
1490 Sea to Sky Highway #99, Pemberton, British Columbia V0N 2L1 Canada
Pemberton Valley Lodge
1,072 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Pemberton Valley Lodge is celebrated by guests for its friendly staff and home-like, spacious rooms that are both well-appointed and spotless. Nestled in a prime location, it's an ideal base for outdoor adventures, with scenic views and essential amenities within reach.
The hotel's amenities, including well-equipped kitchens and pet-friendly options, along with pools and hot tubs, contribute to a comfortable and welcoming atmosphere. While offering good value, some guests suggest the rates may be steep for shorter visits.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
We look for well maintained properties with good location for walking our dog that have a separate bedroom and kitchen facilities. We prefer to be left to our own devices so my review is not based on being served or catered to by staff, although all were very friendly and rooms were spotless. You can walk straight out of this property into the local trail system and a short walk takes you to One Mile Lake where there is an off lease dog beach that we use frequently during our stays. We come up about twice a year and always stay here.
Read more
Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David MacKenzie, Owner at Pemberton Valley Lodge
Responded Sep 4, 2021
Dear Terel, Thank you for taking the time to review your recent stay with us. We are thrilled to hear it was a great experience and that you left with a lasting impression. We hope to see you again in the near future! Warm regards, David MacKenzie
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's the nicest option in Pemberton, which is a great little town with great food for anyone venturing into the back country nearby. But for the price, not as fancy as they'd make it sound and little things like the posting on the room door explaining how much they'll charge you for every-single-thing in the room should you choose to liberate it, plus the damaged showers in both the rooms we rented, made it feel more like a road side motel.
Staff was really nice. Pool and hot tub very clean. It was just these little things.
Read more
Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DavidM24186, General Manager at Pemberton Valley Lodge
Responded Feb 26, 2020
Dear MikeU4224, Thank you for taking the time to share your review of our property. I am very pleased to hear you enjoyed our location and our warm & friendly staff. And thank you for sharing your feedback on our lodge operations. We will certainly take this into account and we hope your next visit will exceed the last. Warm regards, David MacKenzie
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Pemberton Valley Lodge is in a beautiful location about half an hour north of Whistler, B.C. It is nicely located for access to hiking, biking, snowshoeing, skiing, etc. at Garabaldi, Joffre Lakes, and other provincial parks and natural areas, as well as the Whistler area. It is walking distance from pleasant downtown Pemberton, which has a grocery store, bakery, restaurants, etc.
We found our room to be extremely comfortable and unusually pleasant. It was well-equipped with kitchen items and even an in-room washer and dryer (pretty handy for hikers/skiers!). The lodge offers a remarkable range of facilities, including pool and hot tub, cafe, bike and ski storage, bikes and snowshoes available to rent, EV charging, horseshoe pit, a car-wash station in the garage, and more.
We spent only one night here, feeling lucky to find an available room after an unexpected problem changed our travel plans. We would have loved to spend multiple days in the lodge, using it as a base for all the great local hiking opportunities. The only thing that would keep us from doing so was the price, which is pretty much out of reach for families of ordinary means.
Read more
Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David MacKenzie, Owner at Pemberton Valley Lodge
Responded Aug 28, 2022
Dear kcisivej, We truly appreciate your comments regarding your stay at Pemberton Valley Lodge. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to welcome you back to our property one day again soon! Warm regards, David MacKenzie
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow let me start by saying our company has spent over 25k here over the last couple months. Lots of different jobs up there, and there’s will continue to be lots more in the future. The guest service manager Michelle is rude, and has absolutely no regard for her customers. She has charged us $500x2 in fines saying there was weed ash on the patio. Apparently the cleaners found a small amount of ash on the railing on a first floor room upon us leaving. It was very windy and easily could have blown there as a smoker was walking by. I spent quite some time trying to explain to her we did not smoke. Actually the guy staying in the room just got drug tested as it’s required for a job. I told her I would happily send her the negative results. No thanks she said. When I asked for any evidence at all, or an explanation from someone who saw, or to speak with anyone else she flat out said rudely too bad. It is too bad. We would be spending a 100k there in accommodations this year, and she so stubborn she’s losing that revenue because she refuses to listen to reason or explanation of any kind. I will not give this place another cent of our business. Edit: upon looking at inter google reviews, it looks like this place and Michelle is known for just randomly charging people fines for no reason with no explanation. We’ve been to so many hotels over the years with our employees and never had a fine for any reason. Even though she refused to give me a name or number of anyone above her, I would advise the owner to look into this woman. It seems something deceptive is going on. What a shame.
Read more
Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David MacKenzie, Owner at Pemberton Valley Lodge
Responded Jan 30, 2021
Lenny20202021, Your vitriol and anger directed towards one of our most valuable staff members is excessive and misguided. Frankly, it is considered bullying and we do not stand for that at Pemberton Valley Lodge. Your staff member smoked on the balcony of their guest suite. This has happened not once, but twice. We are a 100% smoke free property and clearly explain this policy and the financial consequences for violating it at check-in. Evidence of smoking on the patio was found after departure. There was a cannabis cigarette butt and multiple ash spots on the balcony railing and floor. This evidence is clear and conclusive. It had snowed heavily the evening before and there were no footprints leading to or from the balcony, indicating the smoker came out of the balcony door from the suite. Your insistence on the cannabis cigarette butt and ash coming from a suite above due to wind is impossible due to the location of the butt and ash. We would never jeopardize a business relationship with an erroneous claim. We never want to find evidence of smoking, period. Due to the high cost of the penalty for doing so on our property we are incredibly careful to ensure the evidence is clear and conclusive. You are free to choose to take your business elsewhere while you are working in the area. David MacKenzie
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had to cancel 2 days before as my husband had the sniffles and responsibly got a covid test before going anywhere. Was told by lodge I was 15 min from being penalized as they have a very strict cancellation policy pandemic or no. This seemed inflexible as it appears they are operating at partial capacity but at this point I was still trying to give lodge benefit of the doubt and hoped we could still go. Fortunately the covid test came back negative in time for us to rebook. Was told the original 2 bedroom that would accommodate our family and my parents coming from another town was no longer available for the 2 nights so I had the option to book a one bedroom, check out at 11am, store our things for 5 hours and then check into the two bedroom at 4pm. So we booked. Later the lodge called back to say 2 bedroom was now available for both nights but at this point my parents had already changed plans and reservation could stay as it was. On the second day the lodge called when the second room was available for check in and I mentioned that my parents would get there before us and asked them to give them access. Unbeknownst to me they took my parents credit card information even though they had my credit card on file for the reservation and my husband’s credit card on file from when we first checked in. When I left the lodge I stopped by the front desk and asked if they needed anything from me to check out and they said not at all. Next day I didn’t see my credit card that I used to make the reservation had been charged so called and found out my husband’s credit card had been charged for the first night and my parents card was charged for the second night. I was told by the lodge that in order to change the charges both myself and my father would have to drive from Kamloops and Vancouver respectively back to Pemberton to reverse the charge in his card and put it on mine. I had wanted to treat our parents and was quite humiliated by lodge staff at this point. I don’t understand why they couldn’t charge my husbands card that was used for the first night or my card that the reservation was originally booked under. If lodge staff were just a bit less aggravating I would be able to overlook the stained towels and the black mold in the shower grouting but the experience in general was so frustrating that we would not recommend a stay here to anyone.
Read more
Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Ramza, Sales at Pemberton Valley Lodge
Responded Oct 17, 2020
Dear elizabethbZ8686WN, The reason we had to take payment on your parents' credit card is because you did not stop by the Front Desk to provide billing instructions. You had already left the property when you called to ask if we could refund your parents' credit card and charge yours, but it was too late as we would have required you to be physically present at the lodge to pay with your own credit card. For leisure guests, we have a very strict policy where the credit card holder needs to pay with chip & PIN. This policy is in place to protect the lodge and guests, such as yourself, from fraudulent activity. Warm regards, David MacKenzie
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent a lovely 4-night get-away at the PVL. Prior to arrival, we were able to get all our questions answered quickly via email. We stayed in a two-bedroom suite with kitchen so brought most of our food. We were very happy with the poolside BBQs and the pool and hot tub were nice. The staff were very friendly and we enjoyed the quiet location and convenience of the outdoor wonderland BC has to offer in the area. We brought our dog, Olivia, and she really enjoyed the nearby hikes and meeting the other dog guests.
Read more
Date of stay: August 2020
Value
Service
Sleep Quality
Room Tip:You might not want to get a room near the pool area.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David MacKenzie, Sales at Pemberton Valley Lodge
Responded Aug 8, 2020
Dear Only1Noble, Thank you for sharing your wonderful review! We certainly pride ourselves on our friendly welcoming staff, comfortable rooms, choice of amenities and spectacular scenery. It's always a great pleasure to hear wonderful comments like yours, and I do hope you and your pet can visit us again soon! Warm regards, David MacKenzie
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was a great spot for a family getaway. The pool, games area and proximity to other recreation made it a great place for the family to vacation. Be sure to book directly and get the rate confirmed in the email. While we booked directly and had some confusion about the rates, I was glad I didn’t go with the third party booking agent that had inflated rates and were not able to answer questions about COVID 19 protocols or offer cancellation policies.
Read more
Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David MacKenzie, Owner at Pemberton Valley Lodge
Responded Aug 24, 2020
Dear veronicamcghee, We truly appreciate your comments regarding your stay at Pemberton Valley Lodge. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to welcome you back to our property one day again soon! Warm regards, David MacKenzie
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. Staff could not confirm when our room would be ready even though check in time has passed. Staff made an excuse that some guests check in at 6pm (well sure, maybe because they arrived at 6pm? We were there at 4pm which is the posted check in time). There was also a group of guests who had a wedding rehearsal at 5pm and they could not get their rooms in order until 420pm. Totally unacceptable
2. Gave us the wrong room number + key card
3. AC inside the room smelled, had to stay off
4. Bath towel stained, dishes left in the dishwasher (clean or dirty, who knows)
5. Power outage from 11pm-720am. Staff did not check in on us. Food went bad. Family member has sleep apnea and needs a CPAP machine (needs electricity) to sleep - had to go through the night without it, jeopardizing his health. Had to use our cell phone lights to navigate around the room (we luckily had batteries on our phone, but what if we didn't? Or what if we were elderly with a high risk for falls?). Had to shower with cell phone light. Staff did not come in to offer any flashlight or explanation of what was happening. Middle of the night, you could hear guests opening doors and peeking out in confusion. Did not address this either at check out.
6. No warning from hotel staff / hotel website that hot tub would not be working (one of the reasons we decided to book the stay)
For $440.00 CAD per night, this was truly disappointing.
Read more
Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David MacKenzie, Owner at Pemberton Valley Lodge
Responded Oct 16, 2021
Dear Kristienne P, Thank you for choosing Pemberton Valley Lodge as your recent accommodation provider. We appreciate that you took the time to review your stay at the Pemberton Valley Lodge. We were concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and our team was disappointed to hear about the problems you encountered. We know that does not change your experience but hope that you can feel confident that we heard your concern and are taking action to assure that it does not happen in the future. Warm regards, David MacKenzie
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I made reservations two months in advance and spoke to the front desk person on the phone in detail about a mountain view room. When I arrived they gave us a room on the bottom floor facing the parking lot. We had to shut the curtains everytime a vehicle pulled up which was very often being the parking spaces people used to check into the hotel.. Very disappointing. When I asked to be moved because I had opened the door to see the view they said because of Covid that could not be done. I find this hard to believe when the hotel was empty for two days once we arrived. One of the desk employees said that being so far in advance that we made our reservation we should had been assigned a mountain view room from the very beginning when we arrived.
Read more
Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David MacKenzie, Owner at Pemberton Valley Lodge
Responded Jan 13, 2022
Dear JaVonna B, Thank you for your candid review. Please note that you did stay with us during our very busy peak Christmas season and requests for any type of floor or view are based on availability and occupancy at time of arrival. We do not guarantee these requests, but do our absolute best to accommodate them when we can. It's important to note that you were traveling with your pet and we have very limited pet-friendly rooms available, making it more challenging to honor specific requests. Warm regards, David MacKenzie
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staycationed for one night at Pemberton Valley Lodge. Short two hour drive from Vancouver. Got in at around 3:30pm. Daughter hopped to the warm outdoor pool in for nice quick dip Rested for bit and then a 25-minute drive to Whistler for dinner. Back before 8:30pm. Another quick dip at the pool before calling it a day. We stayed in a one-bedroom suite with full kitchen, dining table that sits four, washer dryer. We observed a few guests checking in with coolers, food, drinks, etc... If we had a few more days, we would be enjoying our meals in the comforts of our suite. The following morning, we headed to One Mile Lake but found the waters a little murky to swim. So decided to take a half an hour drive Alta Lake in Whistler, rented a paddle boat . Swim . Yes, swim! We were lucky to have such beautiful hot weather. Back at the hotel just in time to shower and then check-out. It was short trip but we managed to make the most of it. We hope more of Pemberton next time and will be surely staying at Pemberton Valley Lodge.
Read more
Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David MacKenzie, Sales at Pemberton Valley Lodge
Responded Aug 8, 2020
Dear MommyonJune10th, We truly appreciate your comments regarding your stay at Pemberton Valley Lodge. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to welcome you back to our property one day again soon! Warm regards, David MacKenzie
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Pemberton area.
PRICE RANGE
C$305 - C$368 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pemberton valley hotel pemberton
LOCATION
CanadaBritish ColumbiaPemberton
NUMBER OF ROOMS
85
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
