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About
4.0
#1 of 4 hotels in Trail
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At the Best Western Plus Columbia River Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Columbia River Hotel will stand out among other hotels in Trail,BC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Columbia River Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We enjoyed our stay at the hotel. The room was very clean and nicely decorated. The front desk staff were friendly and the restaurant (breakfast) had a great server there as well. The location is very good for attending downtown restaurants, or hockey games etc.
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Review collected in partnership with Best Western
Date of stay: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon S, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Apr 18, 2023
Hi Jeff, Thank you for taking the time to review your stay. I'm pleased you found your room toe be clean and nicely appointed. Our front desk team is here to make your stay the best we can and I'm pleased they were welcoming to you. We are located in downtown Trail which puts us close to a lot of what our city offers including being close to the Smoke Eaters arena. I hope we see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived in Trail for a four-night stay as I had a work assignment which ended up running to 16 days. Room location was exactly as requested and there was a hand written note in the Room written by Brandon (Director of Guest Services) welcoming us to the hotel – a very nice touch.
It would appear that the Hotel and Rooms have recently been redecorated and refitted with good quality furnishings and it is refreshing to see the Owner’s ongoing and continued investment in the property. Everything was clean and fresh.
Adjoining Hotel Restaurant was still closed due to the pandemic but believe should be reopening in the not-too-distant future.
Due to work ended up staying 16 nights and everybody that we met from Brandon, to the front desk staff to housekeeping were exceptionally pleasant, helpful and knowledgeable about this regional location.
We will stay at this location again and sincerely recommend it to others.
Couple of minor recommendations:
1. There are no microwaves in the Rooms but it you advise the front desk then they will arrange as soon as they can – if you are arriving late suggest that you phone in advance of arrival if you need one in place the same night; 2. Exit to the main road is on a blind corner, particularly if you are heading East. Suggest that you go round the building and exit via the McDonalds parking lot, which has traffic lights to assist.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Jun 22, 2021
Hi Mr. Ford! Thank you for taking the time to write a review. I greatly appreciate it. Guests like you make my job a pleasure. I enjoyed seeing you guys each day during your stay, and having conversations when possible. Your tips fit nicely, and I personally always use that exit as it really make things simple when heading east as you so clearly put it. I really hope we get to see you again, for work or otherwise. Thank you!
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We had a lovely stay at a very modern, clean hotel in Trail. The staff was top notch with genuine smiles and offers of services. The water pressure in the taps was abundant and the icy cold water out of the taps, delicious. The breakfast was as per usual, but the coffee was delicious and the staff there, more than delightful. All rooms and hallways and eating areas were spotless. Blue ribbon hotel.
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Review collected in partnership with Best Western
Date of stay: March 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel
Responded Mar 16, 2020
Hi, Thank you for your review. I'm happy you found the hotel to be clean and modern as we did update our rooms quite recently. For our breakfast we want to add value for our guests, and provide them with something to help start off their day on the right foot and it looks like it did just that for you. I think our housekeeping, and maintenance, teams are really on the ball and they make my job at the front desk that much easier. I hope we see you again soon!
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We have stayed at this hotel at this time every year for the past several years and have been happy with the facility. However things have changed and not all to do with covid. The building was pretty well shut down as we were told due to "construction". This meant no washrooms on the main floor so if you needed a washroom it was up to your room on the 4th floor like some of us were. The usual excellent breakfast is now an anemic bag lunch, understandably due to the pandemic. As a partner with BCAA we were not offered a discount. Best Western promotion of a $20 gift certificate was not offered either. On checking in one of the rooms was not made up so we had to be reassigned. Despite these shortfalls the hotel would not budge on the rate. We stayed the previous night in a motel in Kaslo for less than have of the cost of the room at BW. The air conditioner there was just as efficient and much quieter, there was shampoo and conditioner in the bathroom not empty little bottles and the TP was better quality. Fair to say that next year and booking six rooms we will be seeking other accommodation.
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Date of stay: June 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Jul 1, 2021
Hi, Thank you for taking the time to review your stay. I do recall checking in your whole group at the front desk, and yes you guys do come in every year as far as I can tell. During the pandemic we have worked hard to make sure we remained open in a manner that is safe for our guests, for our staff, and in a way that we can be sure our guests know their room is clean. This has meant our housekeeping has literally doubled the amount of time they can take to clean a room (which I don't expect guests to know, but I felt it was worth sharing here). I reviewed the rates for your group and I can see we had you in at our VIP rate, which is lower than any other discount we had at that time including BCAA. This lower rate saved your group about $20 each compared to the BCAA rate, and about $50 compared to the standard rate. For our breakfast we have switched to a breakfast to go bag, which we think was the safe choice as a self-serve breakfast bar we had wasn’t something we felt was the right choice during a pandemic. Our restaurant is currently under construction with painting happening, new heating/cooling going in, and even some equipment in the kitchen too. Calling it “construction” is pretty funny I will admit. I am greatly looking forward to when we can finally start showing the results of the work in our restaurant. The good news is that our hotel is located in downtown Trail and within a few blocks of several dining options so no guests will ever go hungry. For all Best Western promotions such as gift cards being earned, those are given out by the Best Western Rewards department and not individual hotels. The current promotions gives Rewards members a $20 gift card for each night you stay from May 17 to September 6 this year to a maximum of $100. The gift cards are typically sent via e-mail 1-2 weeks after check-out. I hope that information helps. We are looking forward to the time we are able to fully open all of our services in a safe and effective manner. Thank you.
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This was our 2nd stay at this property and again we were not disappointed. It is refreshing to see that the Owner continues to invest in the two BW properties that he has in Trail. Covid-19 precautions are still being applied with no daily room cleaning but fresh towels and toiletries and provided when required. Room carpet had some stains but was clean (soles of slippers remained perfectly white).
Attached restaurant is still closed but these are challenging times for the hotel industry. Bagged breakfasts are still being provided and each consists of a bottle of water, one orange juice, an apple, a muffin and a breakfast bar - much more than what another hotel provided of just one muffin.
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Date of stay: October 2021
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Oct 31, 2021
Hi Norman, It's always a pleasure to welcome you and your wife back to Trail. Guests like yourself are why I enjoy doing this job. Having people who come to Trail and enjoy the unique parts of our town is always fun. Housekeeping is always here, and ready to serve your needs, but currently with COVID protocols in place they only enter the room when required or requested to ensure your privacy and safety. For the restaurant I know our team is working to get things opened in a way that will serve guests great food in a way they can be sure is safe. I am looking forward to being able to recommend it once again as the place to eat in Trail! I look forward to seeing you again soon!
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I am a local person whom stayed at this hotel after a medical procedure in the hospital. I am very disappointed with the Best Wester+ in Trail BC. There was no Coffee/Tea machine, you have to pay extra for a Microwave and the Fridge was Turned Off. After just being under anesthetic for a medical procedure the heat in the room was unbearable and I had to fumble with the heater to turn it off. I do not recommend this hotel to travelers.
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Review collected in partnership with Best Western
Date of stay: January 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Feb 4, 2021
Hi, Thank you leaving a review. I'm sorry to hear that your expectations were missed. I would like to ensure you, that in line with Best Western standards, every guestroom is equipped with a coffee/tea maker for your convenience. Due to winter in the Kootenay's our guest rooms are kept at 65 degrees. If there is anything we can do for you please reach out direct to me at the hotel and I would be happy to discuss further. I would like thank you for staying with us and supporting local and we hope to exceed your expectations in the future.
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We ended up having to take a different route home from Calgary due to forest fires. We really had no idea where to stay and were coming up on Trail, BC (Castlegar was one of the spots on fire). They had a Best Western Plus and figure normally Best Western's are consistent so we will just stay there. They charged us $184CAD for one night. It wasn't worth more than $100. It was gross. I think they knew how many forest fires were around and people being evacuated from the homes and they decided maximize on profit during this bad time for others.
The front desk attendant looked to have needle marks on her arms, she was horrible to deal with and seemed skittish. Who we think would have been a manager yelling at her from a back room while we were checking in. So unprofessional.
The lobby looked like it had been update and looked very nice. Once you got into the elevator and walked the halls you could tell it was upgraded on the cheap. The hotel had a funny smell once you got past the first floor. The rooms had been upgraded and looked nice but was nothing special.
They claim the restaurant was closed for renos, but seemed to be just boarded up. They never updated their website to say it was closed.
We watch a homeless man shoot up behind the building close to the liquor store (that was on the backside of the building and another one pooping outside the building somewhat close to our car. We did not feel safe leaving our belongings in the room when we went for dinner and did not feel good about leaving our car in the parking lot. AC unit barely ran and was very loud.
They did offer us a bagged breakfast because of Covid they could not offer the normally breakfast. We passed because who knows who made it.
Next time we will keep driving.
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Date of stay: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We'd stayed at this property before. Last time we loved the restaurant (especially the Bellinis) and enjoyed the hospitality and service at the complimentary breakfast. We arrived to find that the restaurant was closed and the complimentary breakfast was gone and replaced with an overpriced breakfast menu. Neither of these items were brought to our attention before we arrived. In addition, the heat in the room was too hot and didn't keep the room at the displayed temp. We were disappointed.
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Date of stay: February 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall good service and clean amenities. We stayed two nights on a business trip. Room was suitable, building warm and staff frieldly. Colton at the front desk rocks. Unlike other BW properties they did not offer a voucher in lieu of a second-day room tidy-up, and there was no complimentary breakfast. For the price paid, that would have been expected, as we are regular patrons of BW hotels. Otherwise, a fine experience.
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Review collected in partnership with Best Western
Date of stay: December 2023
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Cleanliness
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Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon S, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Dec 19, 2023
Hello, Thank you for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Warmest regards -Guest Relations Manager-
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Stayed for only one night. Chose because the hotel is close to downtown and we have always had good luck with BW hotels. Check-in was straightforward. Parking right in front of the hotel. The room was clean and well supplied however the carpet was worn and stained and hopefully will be replaced in the not too distant future. There was little view (just of the local main drag through town). Even though it was on the main route through town it was not overly noisey. The beds were comfortable. The bathroom was upgraded and very nice. There was a "grab and go" breakfast that was pretty minimal but understandable in these times. The location was very good - a short walk to downtown (however, downtown does not have a lot of services etc).
All in all, we enjoyed our stay.
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Date of stay: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Sep 21, 2021
Hi Ed, Thank you for your review. I'm pleased you found the room to be comfortable and the washroom well appointed. I am looking forward to our restaurant re-opening so we can resume our typical offerings. We are located in the heart of downtown Trail, and we are lucky to be as it does put us close to what there is in our town. A few new places are opening us, soon hopefully, as I know everyone is looking forward to when things get back to a more normal pace of life. I hope we see you again soon!
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Hi,
We always allow service pets no problem. In fact, all hotels, motels, resorts, everywhere must allow service animals. All other type of pets are subject to their policies, but service animals specifically must be allowed.
There are more places to choose from in the Trail area.
PRICE RANGE
C$185 - C$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western trail, trail best western
LOCATION
CanadaBritish ColumbiaKootenay RockiesTrail
NUMBER OF ROOMS
58
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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