Best Western Thunder Bay Crossroads
655 Arthur St W, Thunder Bay, Ontario P7E 5R6 Canada
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About
4.0
#5 of 34 hotels in Thunder BayLocation
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Thunder Bay,ON, the Best Western Thunder Bay Crossroads is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Car hire
Business Centre with Internet Access
Photo copier / fax In business centre
Baggage storage
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!
Location
655 Arthur St W, Thunder Bay, Ontario P7E 5R6 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 57 out of 100
57
Thunder Bay Airport
3.6 km•
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Rental Cars
32 Restaurants
within 1 kilometer
2 Attractions
within 1 kilometer
628Reviews2Q+A63Room tips
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Detailed Reviews
Hotel's Favourite
This was the second time I stayed at this great hotel. I stayed in the king suite which was a lovely well laid out room with a separate bedroom. The bathroom had a lovely bathtub ( I suffer from knee problems) and came with nice big towels not often seen in hotels nowadays. The microwave and fridge were welcome additions, as were the two TVs -- one in the bedroom as well.
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Review collected in partnership with Best Western
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart B, General Manager at Best Western Thunder Bay Crossroads
Responded May 29, 2023
I am pleased to read, that you enjoyed your stay. We hope that you will return soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am always impressed with the Crossroads, despite the pandemic, which has curtailed our travelling, the hotel is always friendly, helpful and makes you feel welcome. There was still parking available , despite a sudden blizzard the day before our arrival and the main drive and front entry were completely cleared.
There were no shields up at the front desk and no need to wear facemasks, which will please many. We chose to continue wearing ours in the common areas but it really wasnt necessary.
The rooms and amenities were clean as always and the fitness centre was open. We were also able to enjoy the continental breakfast in the breakfast room, as opposed to previous times at the height of the pandemic, when we would collect a bag lunch and drinks and dine in room.
A very nice surprise was that with the easing of restrictions, the cleaning staff are once more able to come in and tidy and clean the room when we were out. We weren't expecting this and it was a real bonus.
Check out was again, as easy as always.
As much of the tasks we had planned were close to the Crossroads, and how easy it is to access, this hotel is in a great location for us.
Check out was very easy
There were no shields up at the front desk and no need to wear facemasks, which will please many. We chose to continue wearing ours in the common areas but it really wasnt necessary.
The rooms and amenities were clean as always and the fitness centre was open. We were also able to enjoy the continental breakfast in the breakfast room, as opposed to previous times at the height of the pandemic, when we would collect a bag lunch and drinks and dine in room.
A very nice surprise was that with the easing of restrictions, the cleaning staff are once more able to come in and tidy and clean the room when we were out. We weren't expecting this and it was a real bonus.
Check out was again, as easy as always.
As much of the tasks we had planned were close to the Crossroads, and how easy it is to access, this hotel is in a great location for us.
Check out was very easy
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Review collected in partnership with Best Western
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart B, General Manager at Best Western Thunder Bay Crossroads
Responded Mar 28, 2022
Thank you for continuing to stay with us. We really appreciate your kind words, and hope that you will return, soon and often
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I like this hotel. The front desk staff member Alex was very helpful in checking us in and brought us up sheets and a playpen. The room was basic but very clean and well appointed. It is also pet friendly. The breakfast room is still open but with reduced capacity; however, they have a wide selection, including individually wrapped fruit and breakfast sandwiches. This is the first hotel I have seen during COVID with such a wide selection. Great work. As I was checking out it turns out I forgot an item, the housekeeper called to the front desk to stop me and ran down the stairs to give it back. The only thing that marred are stay was that we had asked for a playpen to be delivered for our son to sleep in. When I unfolded it, I saw a stain and a dried up bit of food fell out. I returned it to the front desk. The last two points to mention are oddities. Due to the COVID the hotel is reducing the amount of pillows they give to four per room. The flood lights in the back parking lot shine towards the rooms. When you draw the curtains it blocks the majority of the light but a little gets through. I did not find this annoying and only mention it in passing. I would stay here again
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Date of stay: September 2020Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart Bagnall, General Manager at Best Western Thunder Bay Crossroads
Responded Oct 12, 2020
Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
With no breakfast available due to covid....the price remained the same, too much. The decor is retro 00s and for those who usually require caffeine in the morning you will have to be satisfied with that thing in your room. You know, the one that makes water brown and scalding.. Oh did you want cream with that? Sorry, you'll have to use the hydrogenated oil corn syrup cancer powder with it. Welp, I'm never coming back to this location and I'm pulling my guys out of here also. There's only three things my guys expect when they stay at a hotel, 1) Value - fail 2) Good coffee - fail 3) Cleanliness - satisfactory. So until you put in Keurigs/Tassimos/Nespressos, and don't lower the price, we will take our business elsewhere.
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Date of stay: June 2020Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuarttbay, General Manager at Best Western Thunder Bay Crossroads
Responded Jun 15, 2020
Due to the covid19, we are not allowed to serve our normal hot breakfast buffet. The government only allows us to serve bag breakfasts. This bag breakfast is available from 6:30 until 9:30 am. (water/juice/muffin/granolla/fruit) We do have coffee/tea/ hot chocolate available in the lobby 24/7 . We also have fresh cream at that location. If you would like creamers for you room, just ask. We would be pleased to provide.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spent my first and last nights in Thunder Bay in two different hotels. On arrival I stayed at a pricey one in the Intercity area with a well equipped kitchenette. The Crossroads has only a small fridge and microwave plus coffee maker, and the adequate complimentary breakfast had less choice but otherwise Crossroads is by far the better deal at half the cost. The main room and bathroom were both clean and spacious and my location at the back of the motel was quiet. The furnishings were modern and the bathroom had an updated tub (which I prefer to a shower only and is becoming hard to find). The breakfast and exercise rooms were just down the hall from my top (third) floor room and there is an elevator. Staff were helpful and friendly and the Internet worked well (unlike my more expensive hotel where it was very spotty). Free transportation is available to the airport which is close by. Next time it will be my choice for both nights.
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Date of stay: June 2022
Value
Rooms
Service
Room Tip: Third floor is close to the exercise room and breakfast room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart B, General Manager at Best Western Thunder Bay Crossroads
Responded Jun 12, 2022
Thank you for staying with us. We hope that you will return, soon. Stuart, GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel on a main road , easy access to restaurants, shopping etc.. very clean and comfortable beds. Friendly helpful staff. Only negative was that I wouldn’t recommend staying on the first floor. Room attendants start at 7:30am and are wheeling carts down the hallways. Unfortunately also the people next door had a dog that decided to start barking.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Don’t stay on the first floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is located in a great location in Thunder Bay. Lots of food and retail outlets nearby.
Very friendly staff. Very good breakfast and the room is very nice.
One exception is that there was yellow urine stain on the underside of the toilet seat. May be staff could pay a bit more attention to both top side and under side of the toilet seat.
Very friendly staff. Very good breakfast and the room is very nice.
One exception is that there was yellow urine stain on the underside of the toilet seat. May be staff could pay a bit more attention to both top side and under side of the toilet seat.
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After the terrible experience at The Water Tower Inn in Sault St Marie, we decided to lower our expectations for all BW hotels. However, the staff here should perhaps take charge of customer service training for those in SSM. Reception staff were so helpful not only with flexibility in changing our reservation date but also honouring the original room rate. Check-out was smooth and we were sent on our way with cheerful smiles. The rooms are fabulously clean with very comfortable beds. Spacious bathroom too unlike the ridiculously cramped cubicle at The Water Tower Inn. There was good variety for breakfast (they even provide almond milk) and staff members were always ready to top up food making sure everyone was well-fed. Highly recommend this hotel!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart B, General Manager at Best Western Thunder Bay Crossroads
Responded Oct 3, 2022
Thank you for staying with us. We really do appreciate your kind words. I hope that you will return, soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located near the main highway. It is a really well kept hotel. Rooms are really nice and clean. Breakfast room is located on the last floor and offer a nice view with a great breakfast. This was our 2nd time there, but the Covid-19 this year breakfast was different. The bag with a fruit, muffin, granola bar and bottle of water was greatly appreciated considering the circumstances. We also had access to coffee, hot water and a boiled egg sealed in a cup. I would definitely recommend this hotel.
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Review collected in partnership with Best Western
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Efficient, quick check in. Super clean hotel and room. Welcoming lobby. Easy access to Trans Canada. VERY clean room and bedding. Comfortable bed. Quiet hotel. Lots of towels & toiletries. Apt-size fridge. There is a safe in the room. Helpful front desk staff. Breakfast is the usual ‘hot’ breakfast items, but the breakfast room is cheerfully decorated, kept well-supplied and cleanliness above all! Close to lots of dining options & gas stations.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart B, General Manager at Best Western Thunder Bay Crossroads
Responded Aug 2, 2022
Thank you for staying with us.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We do offer a number of channels, but do not offer pay per view.
Thank you for your congratulatory comment regarding our reviews. We would love to have you stay with us, but unfortunately due to the size of our lot, we restrict the number of " park and fly" vehicles. The best option would be to stay with us and park at the Thunder Bay Airpark (807-473-4355), they also offer airport shuttles.
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PRICE RANGE
C$219 - C$249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western thunder bay, thunder bay best western
FORMERLY KNOWN AS
BEST WESTERN Crossroads Motor Inn
LOCATION
CanadaOntarioThunder Bay DistrictThunder Bay
NUMBER OF ROOMS
84
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingBest Western Thunder Bay Crossroads - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about Best Western Thunder Bay Crossroads
Which popular attractions are close to Best Western Thunder Bay Crossroads?
Nearby attractions include Alexander Henry Museum (1.1 km), Galaxy Lanes (0.2 km), and Albany River Provincial Park (0.7 km).
What are some of the property amenities at Best Western Thunder Bay Crossroads?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Best Western Thunder Bay Crossroads?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Thunder Bay Crossroads?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Best Western Thunder Bay Crossroads?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Thunder Bay Crossroads?
Conveniently located restaurants include Man vs Meat, Monsoon Thunder Bay, and Joey's Seafood Restaurants.
Are there opportunities to exercise at Best Western Thunder Bay Crossroads?
Yes, guests have access to a fitness centre during their stay.
Does Best Western Thunder Bay Crossroads have airport transportation?
Yes, Best Western Thunder Bay Crossroads offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Best Western Thunder Bay Crossroads?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Best Western Thunder Bay Crossroads?
Many travellers enjoy visiting Fort William Historical Park (5.6 km).
Is Best Western Thunder Bay Crossroads accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.