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About
4.0
#14 of 30 hotels in Moncton
Location
Cleanliness
Service
Value
The only one of its kind in the province, Hotel Casino New Brunswick is your spectacular entertainment destination. You’ll find an atmosphere that is a unique mix of friendliness and excitement in a modern entertainment complex. We have taken care of even the smallest details to make your visit the best it can be. Our staff and management are inviting, friendly and will help convey a sense of fun that’s unique to the Maritimes.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, French
Location
21 Casino Dr, Moncton, New Brunswick E1G 0R7 Canada
The Hotel At Casino New Brunswick
472 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I had high hopes considering the price. My daughter and myself stayed in what is called the Deluxe 2 queen beds. The hotel itself is very nice and very clean. Staff is friendly and helpful and check in was quick. The room was just average. Bathroom was great tho with a huge shower. The biggest complaint with this hotel, NOISE! I swear the walls are made from paper. You can hear the conversations of your neighbours and people in the hallway very clearly. We were also fairly close to the elevator so heard every ding and the automated voice announce the floor, every. single. time 🤦🏻♀️ There was a concert on site so perhaps the price of our room was highly inflated, but for $361.66, definitely NOT worth it. I’ve stayed at many hotels in Moncton and there are some really greats ones for far cheaper. Also, no breakfast 👎🏻 probably will not return
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julien Robichaud, General Manager at The Hotel At Casino New Brunswick
Responded Apr 3, 2023
Thank you for reviewing your experience with Casino New Brunswick. As you can imagine, I am very disappointed to learn what transpired during your recent visit to our property. This is not at all consistent with the quality standards we set for ourselves and I apologize for not providing you with a stellar experience. Please know that I very much appreciate your feedback, as it is only in this way that we can improve upon our shortcomings. Sincerely Julien Robichaud Hotel Guest Service Manage
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had the king size bedroom and it was huge. Robes were available, large bathroom , casino can be accessed from 2nd floor so you don't have to go outside. Beautiful wall unit with doors enclosing the TV, coffee and drink glasses, safe, closet. Bed was really comfortable. IHOP was within walking distance.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jolaine Theriault, Marketing at The Hotel At Casino New Brunswick
Responded Jan 5, 2024
Thank you for taking a moment to compose a review on your recent visit. We are happy to read you enjoyed your visit. We hope to have the privilege of welcoming you back again!
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Rooms are dark, not enough lighting. No luggage rack. Awful, hard slabs for pillows. Room was large, clean and the bed itself comfortable. Pool water was cold, rain shower cold and sticky slimy type stuff in spots above the water line in the hot tub. Check in was quick and clerk friendly even though the lobby was very busy with many people checking in.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jolaine Theriault, Marketing at The Hotel At Casino New Brunswick
Responded Feb 29, 2024
Thank you for taking the time to provide feedback on your recent stay. We are sorry to hear that we failed to meet your expectations during your stay. Should you ever require any amenities or assistance during future stays, please do not hesitate to contact the front desk. We hope to welcome you back very soon and will share your feedback with our team.
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We stayed at the Casino Hotel on Feb 15 for the Trews concert. I was very disappointed with how thin the walls were in the rooms you could hear everything. With the cost of the rooms I would think that they would make the walls a little thicker so you do not have to whisper to the other people in the room. We got a noise complaint after the concert and all we were doing was talking and we did laugh a bit in our room with the door closed but dear God you should not have to whisper. The worst was the next morning we woke up to someone being sick in the next room and it sound like the person was in our room. You could hear people's conversations even with the tv on. It was our first and last stay at the Casino. When I pay over $300 for a room I expect to not have paper thin walls. Very disappointing for sure.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julien R, Front Office Manager at The Hotel At Casino New Brunswick
Responded Mar 10, 2020
Dear D8040YHamandal Thank you for reviewing your experience with Casino New Brunswick. As you can imagine, I am very disappointed to learn what transpired during your recent visit to our property. This is not at all consistent with the quality standards we set for ourselves and I apologize for not providing you with stellar service. But please know that I very much appreciate your feedback, as it is only in this way that we can improve upon our shortcomings. Sincerely Julien Robichaud Hotel Guest Service Manager
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What a tired and depressing hotel. The exterior was not maintained; no weeding, parking lot clean up or TLC. The rooms were tired and stale. Felt like we better take everything with us because the locks might be on the doors when we come back. Check in was friendly and they accepted dogs; two positives. No email confirmation when making the reservation, no email reminder, no email final invoice. Like a trip back to the 1980s. Have stayed here previously when it was a going concern and had a much better experience. The price was top dollar compared to alternatives;I will be staying someplace that takes more care of their facilities and guests.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julien Robichaud, General Manager at The Hotel At Casino New Brunswick
Responded Jul 5, 2023
Thank you for reviewing your experience with Casino New Brunswick. As you can imagine, I am very disappointed to learn what transpired during your recent visit to our property. This is not at all consistent with the quality standards we set for ourselves and I apologize for not providing you with a stellar experience. Please know that I very much appreciate your feedback, as it is only in this way that we can improve upon our shortcomings. Sincerely Julien Robichaud Hotel Guest Service Manage
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Stay away! I don’t write reviews often but I had to write one for this hotel. We stayed one night in a king room #416. The room was huge but very dark and dingy. The furniture has seen better days and the dump is the best place for it. The chairs in the room have no cushion left in the seats and they are faded and dirty. The carpet on the floors need replacing perhaps a good cleaning would help. There were red stains on the floor which we hoped were juice or wine but who knows. The bathroom was also very huge the tiles need a deep cleaning the corners have permanent dirt in them. Their shower is more of a mist it’s warm but definitely not hot. There is a huge gross stain in the shower along with cracked tiles. The walls had tape and stains on them from previous guest . We would have left but all the hotels in the area were full. I asked to speak to the manager in the morning but apparently he was much too busy. I did tell the staff I was going to write this review they seemed happy we were told they have heard this complaint many times and maybe management would listen if more people wrote reviews. Oh and we paid over 250$ for the night on this whole.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Go elsewhere!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel looked promising,. The rooms were large and although somewhat dated, had updated bathrooms..however the walls were paper thin and you could hear everything in neighbouring rooms..and when you are next to teenagers that does not make for an enjoyable stay..the hotel has yet to reopen the spa and the restaurant in the casino is only open minimal hours. The only saving grace was the courteous front desk staff who helped us in checking out early and cancelling with booking.com.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julien Robichaud, General Manager at The Hotel At Casino New Brunswick
Responded Sep 20, 2022
Thank you for reviewing your experience with Casino New Brunswick. As you can imagine, I am very disappointed to learn what transpired during your recent visit to our property. This is not at all consistent with the quality standards we set for ourselves and I apologize for not providing you with stellar service. But please know that I very much appreciate your feedback, as it is only in this way that we can improve upon our shortcomings. Sincerely Julien Robichaud Hotel Guest Service Manage
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the hotel for one night with my dogs. I thought the space in the room for the dogs was great. No complaints. But on the other hand, the restaurant was terrible. For anyone that has an allergy, I would advise you to avoid this restaurant at all cost! I am gluten-free because of celiac allergy. They absolutely knew nothing in regards to gluten-free food. They even had food listed on the menu as gluten free which totally was not. I ended up being very sick because of this. In this day and age every restaurant should know about allergies! It's not a joke. The hotel I would give a 4 rating. The restaurant a 0 rating.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jolaine Theriault, Marketing at The Hotel At Casino New Brunswick
Responded Feb 8, 2024
Hi, Thank you for your positive review of the Hotel. We're very sorry to hear about your negative experience at the restaurant. We would really love to hear from you and go into details so we're able to rectify anything that is not working properly at the restaurant. Is there an email address we could reach you at? Or if you prefer you can write to our F&B Manager Greg at greg.morris@greatcanadian.com. We would love to hear from you and learn more about your recent visit. Thanks
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Very convenient location. We booked a Marquis Suite it was excellent.. clean, spacious and well taken care of. 2 bathrooms, soaker tub, balcony., fridge and microwave and sink/ bar area. We booked online and check in was quick and easy. Would definitely visit again! Short walk through pedway to the casino.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julien Robichaud, General Manager at The Hotel At Casino New Brunswick
Responded May 8, 2023
Thank you for taking a moment to compose a review on your recent visit. We are happy to read you enjoyed your visit. We hope to have the privilege of welcoming you back in the near future. Sincerely,
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Very clean rooms, pool was wonderful, whirlpool was not working though. The buffet was fantastic and the music was magical! Service was excellent, check in was not as quick as I expected, but the hotel was booked solid, so I guess it's to be expected.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:There was only a grandfather and his grandson in the pool , and they left after a few minutes, so...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jolaine Theriault, Marketing at The Hotel At Casino New Brunswick
Responded Feb 29, 2024
Thank you for taking the time to leave a review. We are pleased you enjoyed everything our complex has to offer and are working hard to have our hot tub back up and running. We hope to welcome you back very soon and will share your feedback with our wonderful team!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The mattresses in our rooms are Beautyrest by Simmons. They can be reached at 1-800-268-0112. When you call please mention the Pass code: CNB7203. That will bring up the exact bad that we have.
Kindest regards
Julien Robichaud
Hotel Guest Service Manager
Dear RightMeow,
Thank you for inquiring about our hotel. Here at Hotel Casino NB each of our rooms does include free WIFI, free local calls and free parking. We also have our pool, gym and Spa facility for our guest to enjoy.
The hotel does accept reservations including children. Unfortunately, children are not allowed in the restaurants, since you need to be over the age of 19 to walk on the gaming floor. Parents would be able to order in room dinning. Children are permitted in the pool area when accompanied by an adult.
If you wish to make a reservation or obtain more information our reservation coordinator can be reached at 1-877-859-7775.
Kindest regards
Julien Robichaud
Hotel Guest Service Manager
There are more places to choose from in the Moncton area.
PRICE RANGE
C$185 - C$257 (Based on Average Rates for a Standard Room)
LOCATION
CanadaNew BrunswickMoncton
NUMBER OF ROOMS
126
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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