Pinnacle Hotel Whistler
4319 Main St, Whistler, British Columbia BC V8E 1B1 Canada
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About
4.0
#14 of 49 hotels in WhistlerLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Finding an ideal charming hotel in Whistler does not have to be difficult. Welcome to Pinnacle Hotel Whistler, a nice option for travellers like you.
Pinnacle Hotel Whistler is a charming hotel offering a flat screen TV, air conditioning, and a refrigerator in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features 24 hour front desk, room service, and baggage storage. Plus, guests can enjoy a pool and a restaurant, which have made this a popular choice among travellers visiting Whistler. For guests with a vehicle, parking is available.
While staying at Pinnacle Hotel Whistler, visitors can check out James Stewart Sculpture Gallery (0.3 km) and Ski Esprit (0.7 km), some of Whistler's top attractions.
While visiting Whistler, you may want to try some lobster at one of the nearby restaurants, such as Araxi Restaurant & Oyster Bar, Rim Rock Cafe & Oyster Bar, or The Wildflower.
Should time allow, Rainbow Park, Whistler Olympic Plaza, and Alpha Lake Park are some popular parks that are relatively easy to get to.
Pinnacle Hotel Whistler puts the best of Whistler at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Hiking
Skiing
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Vending machine
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Kitchenette
Microwave
Flatscreen TV
Safe
Seating area
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Kitchenware
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, French
Location
4319 Main St, Whistler, British Columbia BC V8E 1B1 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Vancouver Intl Airport
104.1 km•
See all flights
Rental Cars
92 Restaurants
within 0.5 kilometers
Reviews
4.0
2,746 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Pinnacle Hotel Whistler offers guests a welcoming atmosphere with cozy fireplaces and in-room jacuzzis, contributing to its homely charm. Its central location earns high marks for convenience and tranquility, enhancing the overall value of a stay here. Guests have lauded the clean rooms equipped with kitchenettes, although opinions are divided regarding the hotel's decor and maintenance.
While the friendly staff often receive compliments, some visitors have encountered issues with housekeeping and unprofessional service. Additionally, the fitness center and pool size have faced criticism, alongside mentions of unexpected fees.
Location
Central
Atmosphere
Inviting
Rooms
Dated
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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2,746Reviews15Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
Good value with restaurants and shopping close by, no issues and staff are friendly.
We spent 3 nights at the hotel and check in was easy. Location is central and will definitely stay there again. Good overall experience.
We spent 3 nights at the hotel and check in was easy. Location is central and will definitely stay there again. Good overall experience.
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Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Simpson, General Manager at Pinnacle Hotel Whistler
Responded Sep 8, 2023
Thank you for your kind words, chenghueit. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our value, location, and service. It was a pleasure to have you as our guest and we hope to see you again soon. We appreciate your feedback and your recommendation on TripAdvisor. Thank you for choosing us and have a wonderful day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel gives good bang for your buck. We loved the in suite jacuzzi and the kitchen allowed us to cook all our own meals. I really appreciated the steps they took to deal with COVID such as giving out disposable dishes and cutlery for all the guests. The location is in the village and we were able to walk to all the places we wanted to go?
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Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Haymond Ng, General Manager at Pinnacle Hotel Whistler
Responded Jul 19, 2020
Dear Guests, Thank you for your review and we hope to see you again soon. Sincerely, Haymond Ng
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Bring your own towels, cooking pans & plates, ice cube box ,air freshner (MUST) . Spa & bed is almost next to each other. Pool is closed due to covid and also you might not be able to see which room suits you. It will be assigned to you .Better choose kings size if you are a couple
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Date of stay: June 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Simpson, General Manager at Pinnacle Hotel Whistler
Responded Aug 15, 2023
Dear qadiridrees, Thank you for taking the time to share your feedback on your recent stay at our hotel. We are sorry to hear that you were not satisfied with some aspects of your experience. We apologize for any inconvenience caused by the lack of towels, cooking utensils, ice cube box (there is an ice machine in the lobby) and air freshener in your room. We strive to provide our guests with comfortable and well-equipped accommodations, and we will work on improving our inventory and quality control. We also regret that you were not able to choose your preferred room type or enjoy our pool facilities due to the covid-19 restrictions. All of our rooms have queen size beds, no king beds are available. We appreciate your valuable feedback and we hope to have another opportunity to welcome you back and exceed your expectations. Sincerely, The Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They at least need new mattresses and pillows for their hotel. They should provide water and toothpaste in the room because no one like to pay $2-$4 for just a small (travel) toothpaste. Also, should ask the staff to be in time so that everything is accessible for the guests.
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Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Simpson, General Manager at Pinnacle Hotel Whistler
Responded Aug 4, 2023
Dear dkohli367583, Thank you for taking the time to share your feedback on your recent stay at our hotel. We appreciate your honest comments and we are sorry to hear that you were not satisfied with your experience. We understand how important it is to have a comfortable and relaxing stay, and we are always striving to improve our services and amenities. We have taken note of your suggestions. We hope that you will give us another chance to welcome you back and provide you with a better stay in the future. Sincerely, The Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is doing its best in Covid times to provide a safe experience. The rooms are getting a little dated but are perfectly functional and clean. The bed was comfortable and it was nice to have the in room jacuzzi tub as one does not like to use a communal hottub during a pandemic. The kitchen was well kitted out and the complimentary bottle of wine (with pinnacle club free membership) was a nice touch. This is a good place to stay especially if your main focus is on the skiing and going out for a nice dinner. You could cook in the room but we kept it to breakfast.
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Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Haymond Ng, General Manager at Pinnacle Hotel Whistler
Responded Feb 3, 2021
Dear Guests, Thank you for your review. We truly appreciate it and are happy to hear that you enjoyed your stay and the location of the Hotel. Thank you for your business and we look forward to welcoming you again. Warm regards, Haymond Ng
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Myself, husband and dog loved staying at this hotel. We spent the Easter weekend there, it's a great location, the shops are literally a 2 minute walk away. The view of the mountains was stunning and the in room hot tub was a dream. The room was very clean and we heard no noise from other guests whilst in our room. The bed was great, very comfortable, only slight niggle was the pillows are quite large compared to what i have at home so that took a little getting used to. The kitchen was well equipped for all out cooking and coffee needs and the fridge/freezer was very clean.
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Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Haymond Ng, General Manager at Pinnacle Hotel Whistler
Responded May 18, 2021
Dear Guests, Thank you for your review. We truly appreciate for taking the time to write it and are pleased to hear that you enjoyed everything, the amenities of the room and the cleanliness of the hotel. Thank you for your business and we look forward to welcoming you again. Warm regards, Haymond Ng
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose the Pinnacle Hotel Whistler as a destination for my 60th birthday, and we truly enjoyed every minute! The hotel is steps from the Village Centre, but on the edge so it's a very quiet location.
The rooms are spacious and have everything available, mostly by asking for it at the front desk, due to Covid restrictions. We were upgraded to a 1-bedroom which was very much welcomed, especially since it gave us room for luggage, and doubled as a changing-room. I would strongly recommend paying for a 4th floor (top floor) room because the cathedral ceilings are stunning, and somewhat romantic, especially when relaxing in the oversized jacuzzi tub with your loved one. We'll be back!
The rooms are spacious and have everything available, mostly by asking for it at the front desk, due to Covid restrictions. We were upgraded to a 1-bedroom which was very much welcomed, especially since it gave us room for luggage, and doubled as a changing-room. I would strongly recommend paying for a 4th floor (top floor) room because the cathedral ceilings are stunning, and somewhat romantic, especially when relaxing in the oversized jacuzzi tub with your loved one. We'll be back!
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Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Haymond Ng, General Manager at Pinnacle Hotel Whistler
Responded Sep 29, 2020
Dear Guests, Thank you for sharing your wondering review and choosing us for your special day! We truly appreciate it and are pleased to hear you enjoyed everything. We look forward to your next trip to the Whistler. Warm regards, Haymond Ng
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rate we paid on August 31st was reasonable, but on September 1st the rate jumped up by over $165 (including taxes) and we felt that the disappointing amenities just didn't warrant the higher rate. I understand supply and demand and seasonal pricing, but if you're going to charge premium rates you have got to offer better amenities. The fitness equipment consists of one treadmill and one elliptical machine. There are only two bicycles available, so you had better get up and out early. The gas fireplace listed as an amenity didn't work because the gas was turned off. There was no info in the lobby or the room about the local attractions, services or restaurants. The cheap bed sheets were crinkly and stiff and rather uncomfortable.
The staff were all very pleasant and tried to be as helpful as they could, but they had to make excuses for the lack of amenities that are standard in other three star hotels. The location is great and it's a good looking building, but at $723 (including $24 per night for parking) for two nights in what we thought was a pretty unremarkable hotel, the value just isn't there.
The staff were all very pleasant and tried to be as helpful as they could, but they had to make excuses for the lack of amenities that are standard in other three star hotels. The location is great and it's a good looking building, but at $723 (including $24 per night for parking) for two nights in what we thought was a pretty unremarkable hotel, the value just isn't there.
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Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Simpson, General Manager at Pinnacle Hotel Whistler
Responded Aug 4, 2023
Hello Ian O, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay at our hotel did not meet your expectations. We appreciate your honest comments and we will use them to improve our services and amenities. We understand that you were disappointed with the fitness equipment, the bicycles, the gas fireplace, the information in the room, and the bed sheets. We apologize for any inconvenience these issues may have caused you. We are working hard to upgrade our facilities and provide more options for our guests. We hope you will give us another chance to show you our improved amenities in the future. We are glad that you enjoyed our location and our staff. Our team strives to provide a friendly and helpful service to all our guests. We are happy that they made you feel welcome and comfortable. We value your business and we hope to see you again soon. Please contact us if you have any questions or concerns. Thank you for choosing our hotel. Sincerely, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed our three days at the Pinnacle Hotel in Whistler. We had a room with a kitchen but due to the pandemic we used plastic cutlery which the hotel provided. Everything was fine and the front desk staff were also always helpful and obliging.
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Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Haymond Ng, General Manager at Pinnacle Hotel Whistler
Responded Aug 12, 2020
Dear Guests, Thank you for your review. We truly appreciate it and are pleased to hear that you enjoyed everything, the services and the location of the Hotel. Thank you for your business and we look forward to welcoming you again. Warm regards, Haymond Ng
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location was perfect
Rooms and hotel decor is very outdated
Underground parking was full and very tight parking spots. We ended up parking at Library opposite the hotel and it was also cheaper than hotel parking
Elevators takes forever
Pool, fitness room and hot tub is not inside of hotel. Have to walk out of hotel and past restaurant to get to it
Rooms and hotel decor is very outdated
Underground parking was full and very tight parking spots. We ended up parking at Library opposite the hotel and it was also cheaper than hotel parking
Elevators takes forever
Pool, fitness room and hot tub is not inside of hotel. Have to walk out of hotel and past restaurant to get to it
Read more
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Simpson, General Manager at Pinnacle Hotel Whistler
Responded Aug 10, 2023
Thank you for your review, karienbest. We appreciate your feedback and we are glad to hear that you enjoyed our location. We apologize for any inconvenience caused by the parking, the elevators and the pool access. We are constantly working to improve our facilities and services to meet our guests' expectations. We hope you had a comfortable stay and we look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, there is hairdryer in the room
I went there in February and the swimming pool was open, even during the Covid times.
I do believe my bf smoked on the balcony????
"Nothing works, fridge, tv, fireplace, couch squeaks, nails poking through the carpet. Oh and we had a theft in our room. "Read full review
"Pet owners should look elsewhere. There are many options. We found a great Hotel around the corner that does not charge extra pet fees. "Read full review
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PRICE RANGE
C$218 - C$389 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the pinnacle hotel whistler
FORMERLY KNOWN AS
Whistler Pinnacle Hotel
LOCATION
CanadaBritish ColumbiaWhistler
NUMBER OF ROOMS
84
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Pinnacle Hotel Whistler
Which popular attractions are close to Pinnacle Hotel Whistler?
Nearby attractions include Audain Art Museum (0.3 km), Whistler Olympic Plaza (0.2 km), and Whistler Museum (0.07 km).
What are some of the property amenities at Pinnacle Hotel Whistler?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pinnacle Hotel Whistler?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pinnacle Hotel Whistler?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Pinnacle Hotel Whistler?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Pinnacle Hotel Whistler?
Conveniently located restaurants include Quattro At Whistler, Purebread Bakery + Coffee, and Peaked Pies.
Are there opportunities to exercise at Pinnacle Hotel Whistler?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Pinnacle Hotel Whistler located near the city centre?
Yes, it is 0.3 km away from the centre of Whistler.
Are any cleaning services offered at Pinnacle Hotel Whistler?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pinnacle Hotel Whistler?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Pinnacle Hotel Whistler?
The staff speaks multiple languages, including English and French.