The Westin Calgary Airport
671 Aero Drive NE Aero Drive NE & Aero Crescent NE, Calgary, Alberta T2E 8Z9 Canada
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4.0
#67 of 109 hotels in CalgaryLocation
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The Westin Calgary Airport hotel invites convenience and productivity. Located less than two kilometers from Calgary International Airport, we offer a free airport shuttle, guestrooms with modern design and the largest hotel ballroom in Calgary.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Electric vehicle charging station
Parking
Wifi
Paid wifi
Hot bath
Indoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Iron
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Charming
Trendy
Languages Spoken
English
Location
671 Aero Drive NE Aero Drive NE & Aero Crescent NE, Calgary, Alberta T2E 8Z9 Canada
Getting there
Calgary Intl Airport
2.6 km•
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1,481 Restaurants
within 10 kilometers
120Reviews4Q+A12Room tips
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Detailed Reviews
We are from a other city and our travel agent checked us in the Westin overnight as close to airport and we needed a shuttle bus back again. We are world travelers, stayed in many hotel, resorts, near airports. This hotel has a nice warm shuttle bus, friendly driver Basil Mathews, was on time, and took the best route back, very informative. This hotel desk clerk on the evening of Dec 23rd was very friendly, helpful, and gave us a very excellent priced room. We went to dinner in hotel and someone put the heat on our room, all lights, and radio had nice soft relaxing ocean music. Bed and all items were sufficient and we were very comfortable. Everything in design is very updated and modern and hotel lobby very clean. Names of Andrew Guisingh I believe was the front counter man and very helpful and appreciated looking after our luggage when at restaurant. Haymanot Chiko also very friendly, thanks. The restaurant waiters excellent and very nice and adequate delicious meal given us. Tks, to the cook also. Names of Caroline our waitress, very great! My wife attended the bar and enjoyed the bar tender and felt well looked after and great service. We definitely would recommend this hotel for the room price, shuttle service, close to airport, clean, bed comfortable and stylish décor and great food. Enjoy seeing a very decorated Christmas tree and other seasonal decorations. Nice lobby area, and shuttle right to the front door. Definitely will tell my travel agent and we will stay here again. Longbeach.
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Phone the hotel when at airport for shuttle but does have a schedule. Ask for room prices, senior...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spent some time at the Hotel in January. The location is great for a quick in and out of Calgary being so close to the airport. Check in Staff was immediatley warm and welcoming. The rooms were clean. Travelling on buisiness, so I made use of the bar. The Bartending Staff are awesome! They go out of their way to remember your name, make suggestions and remember what your drink preferences are. I filled out a survey after checkout, explaining a couple of minor issues experienced during my stay and was shocked by the level of care when i recieved an email and a prersonal call from the Director of Rooms. She walked me through their process for rectification and was so friendly and helpful. i would definitley come back based on the staffs level of pride and caring.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from traceymascioli, Front Office Manager at The Westin Calgary Airport
Responded Feb 12, 2020
Thank you so much for your review. Your words are genuinely appreciated and will help us make improvements that will allow us to continue providing our guests with unforgettable experiences. It was a pleasure speaking with you personally about your stay and look forward to welcoming you back in a few weeks. Warmest regards, Tracey Mascioli Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall a great stay for a 3 night business trip!
Walking in to the hotel the lobby is open and bright. The check in desk was efficient and friendly and there is plenty of parking. The room was clean and well equipped with a robe, slippers, and an air conditioner/heater that worked well and wasn't loud or annoying. The bed was very soft and comfortable, but the pillows were all the feather style that flatten as soon as your head touches them. I can appreciate some people like that but maybe having a few different options of firmer larger pillows would be a good idea.
I ate at the restaurant twice and both times service was great and the food was outstanding. The bartender was also very friendly and they have a good assortment of beer on tap and other cocktails.
The only thing that would stop me from coming back is a very pervasive perfume smell that hits you in the face as soon as you walk in the lobby. It was there for the 3 days I stayed and never dissipated. It's tolerable if you are just walking though, but it is also just as strong over in the restaurant, which really affected the enjoyment of my meal. I'm not normally someone affected by scents but this was really strong. I had two different meetings with people not staying at the hotel and they both commented on it as well, so it wasn't just me. If that could be addressed this would absolutely be a 5 star review.
Walking in to the hotel the lobby is open and bright. The check in desk was efficient and friendly and there is plenty of parking. The room was clean and well equipped with a robe, slippers, and an air conditioner/heater that worked well and wasn't loud or annoying. The bed was very soft and comfortable, but the pillows were all the feather style that flatten as soon as your head touches them. I can appreciate some people like that but maybe having a few different options of firmer larger pillows would be a good idea.
I ate at the restaurant twice and both times service was great and the food was outstanding. The bartender was also very friendly and they have a good assortment of beer on tap and other cocktails.
The only thing that would stop me from coming back is a very pervasive perfume smell that hits you in the face as soon as you walk in the lobby. It was there for the 3 days I stayed and never dissipated. It's tolerable if you are just walking though, but it is also just as strong over in the restaurant, which really affected the enjoyment of my meal. I'm not normally someone affected by scents but this was really strong. I had two different meetings with people not staying at the hotel and they both commented on it as well, so it wasn't just me. If that could be addressed this would absolutely be a 5 star review.
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Date of stay: April 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recently stayed at the Westin for a business trip. It was a disappointing experience to say the least. The hotel for sure benefits from the Westin brand in getting the bookings the actual Westin experience stops there.
The common areas and restaurant area was very noisy, crowed with folks everywhere. On top of that the hotel management did nothing to keep the place clean.
Morning breakfast service was poor and low standards of hygiene. Staff appeared less than groaned to follow basic sanitary practices as we had guests coughing over while picking up the breakfast buffet with not checks.
Ditto Re food layout and replenishment.
Westin should truly see what their branded hotels provide in terms of service. Clearly standards at their hotels have dropped.
The common areas and restaurant area was very noisy, crowed with folks everywhere. On top of that the hotel management did nothing to keep the place clean.
Morning breakfast service was poor and low standards of hygiene. Staff appeared less than groaned to follow basic sanitary practices as we had guests coughing over while picking up the breakfast buffet with not checks.
Ditto Re food layout and replenishment.
Westin should truly see what their branded hotels provide in terms of service. Clearly standards at their hotels have dropped.
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is only about the food,not the room as that was just fine. Ordered the burger& fries for $17& sm.Pizza. Bacon on burger was rock hard fries were mcain frozen type and were cold. pizza was the worst I had ever tried seemed to be made on a stale pita, both drinks ordered were not whad we got ./cost$40 and $10 tip $50 total What a rip!!!
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Date of stay: January 2020
Value
Location
Service
Room Tip: rooms nice food very poor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from traceymascioli, Front Office Manager at The Westin Calgary Airport
Responded Jan 20, 2020
Thank you for taking the time to share your comments and feedback. Your words are genuinely appreciated and will help us make improvements that will allow us to continue providing our guests with unforgettable experiences. I am very sorry that your recent stay fell short of expectations. I have shared your feedback with our Chef directly but please feel free to reach out to me directly to speak further. Sincerely, Tracey Mascioli Director of Rooms tmascioli@westincalgaryairport.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible experience. After my husband's flight was delayed I called and made a reservation for himself and a friend and confirmed with the hotel agent before completing the booking I could reserve a room with my government discount rate. I offered to email a peice of identification and the agent confirmed that it was not necessary. Once my husband arrived at the hotel the rate thats was confirmed was not honored. I asked to speak to a manager and there was none to talk to. My husband had to pay an extra 60$ and I could not cancel the hotel booking. I would have never booked this hotel if I was not getting the rate I was promised and would have booked elsewhere. Extremely disappointed in the customer service.
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Date of stay: April 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashwin A, Guest Services / Front Office at The Westin Calgary Airport
Responded Apr 29, 2023
Greetings shayla f , Thank you for taking the time to provide feedback of your recent experience at the Westin Calgary Airport . I am disappointed to read your review as we already had a conversation and resolved any concerns you had, upto your satisfaction. Upon further investigation , it was noticed the reservation was not made at the property level . When booking online, it is clearly stated valid Government employee identification is required for such a discounted rate . Please note all our hotel staff are aware with the procedures and hence this was flagged at the time of check in. Government discounted rates are only offered to Government employees. It can not be used for friends and family or for any personal travel of those employees. Being one of the airport hotel we understand the situation our guests go through with flight cancellations or delays and we offer discounted rate for distress passenger which was extended towards your family and there was no additional $60 charge. I hope you choose to stay in future with us as we continue to provide our warm hospitality to every guests. Sincerely Manager on Duty
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
New hotel with beautiful rooms. Spacious, good beds, nice TV. Nice bathroom with beautiful walk in shower. Full service restaurant and bar. Friendly staff who make an effort to earn your business. You can see the airport from the hotel. They have a shuttle that works well just call when you are ready
On the improvement side, the working desk is a bit small and not thrilled with desk chair.
I would stay here again.
On the improvement side, the working desk is a bit small and not thrilled with desk chair.
I would stay here again.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from traceymascioli, Front Office Manager at The Westin Calgary Airport
Responded Jan 14, 2020
Thank you so much for your review. Your words are genuinely appreciated and will help us make improvements that will allow us to continue providing our guests with unforgettable experiences. I am very pleased to hear that your stay was excellent and you were able to enjoy all of the hotel amenities. We will do our best to make sure the next one is just as flawless. Sincerely, Tracey Mascioli Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I reserved this for my 16 yr old daughter after her flight from the UK was delayed and the connecting flight was unavailable (her first solo trip). So many things went wrong that shouldn't have gone wrong at this hotel.
1. She was promised a pickup from the airport in 20 mins. She had no winter clothing and there was a snowstorm - she was told to wait outside. 45 mins later I called her a cab because the shuttle never came, despite me calling multiple times and being assured it was on its way.
2. I tried to pre-order her food at the hotel because it was late and the kitchen closed at midnight. They would not let me give a credit card over the phone and told me the kitchen would be open (it was not when she finally arrived because the shuttle never came.)
3. When she finally arrived, they wouldn't check her in because (surprise!) she didn't have a credit card. She is 16. Of course she doesn't have a credit card. And they wouldn't take mine over the phone. I finally sent them a picture of my card and they accepted it. By this time she was crying in a corner of the lobby because the staff were so rude and unhelpful. No one helped her until I got someone on the phone and raised hell. Unbelievably poor customer service.
4. As I suspected, by the time she finally was checked in, the kitchen was closed. They gave her a pop and a cinnamon bun instead of the burger I was promised over the phone once she checked in.
Overall it was a terrible experience. I gave this feedback to management and was told they were very sorry. However, I don't believe anything has changed for taking parent's credit cards over the phone for minors travelling alone.
1. She was promised a pickup from the airport in 20 mins. She had no winter clothing and there was a snowstorm - she was told to wait outside. 45 mins later I called her a cab because the shuttle never came, despite me calling multiple times and being assured it was on its way.
2. I tried to pre-order her food at the hotel because it was late and the kitchen closed at midnight. They would not let me give a credit card over the phone and told me the kitchen would be open (it was not when she finally arrived because the shuttle never came.)
3. When she finally arrived, they wouldn't check her in because (surprise!) she didn't have a credit card. She is 16. Of course she doesn't have a credit card. And they wouldn't take mine over the phone. I finally sent them a picture of my card and they accepted it. By this time she was crying in a corner of the lobby because the staff were so rude and unhelpful. No one helped her until I got someone on the phone and raised hell. Unbelievably poor customer service.
4. As I suspected, by the time she finally was checked in, the kitchen was closed. They gave her a pop and a cinnamon bun instead of the burger I was promised over the phone once she checked in.
Overall it was a terrible experience. I gave this feedback to management and was told they were very sorry. However, I don't believe anything has changed for taking parent's credit cards over the phone for minors travelling alone.
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Date of stay: March 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashwin A, Guest Services / Front Office at The Westin Calgary Airport
Responded 5 days ago
Dear nik6449, I am truly sorry to read about your experience. It sounds as though we did not deliver the standard of service that our hotel is so well known for, and for this I apologize. To maintain security of the card holder and avoid fraudulent activity, we unfortunately do not take credit cards over the phone to pay for amenities and services directly. This is a normal practice for the hotels around the city. We empathized with you. Please note that your concerns have been heard and escalated. I understand that you were able to connect with a member of our leadership team in January when the stay happened and again recently to discuss the specifics of your stay. We do look forward to seeing you again at the hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From check-in to check-out, impressed with the service. We were a little early but were still able to check in. We were informed the room we requested had an adjoining room just so we were aware. Were offered 2 queens for same price but we were fine with the adjoining door as it was locked. He also put a note to try not to put anyone in the adjoining room until we check out, as we were getting up very early. Wow, not expecting that. We later sat at the bar waiting for family to pick us up for dinner. Chatted with the very friendly bartender while she was back and forth with prepping for the evening. Great service from her as well. As we were sitting at the bar, the gentleman that checked us in walked by and stopped to ask us if room was ok and if we needed anything. Room was very clean, large, and modern. Priced very reasonable and close to airport as the reason for booking it. But will definitely book again for our next flight.
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I were thoroughly impressed by not only the friendliness of the staff but also how professional the staff in the lounge and restaurant were. We really enjoyed Corlin waiting on us. He went above and beyond. The food was delicious and the presentation wonderful. We will definitely come back!
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from traceymascioli, Front Office Manager at The Westin Calgary Airport
Responded Jan 13, 2020
Thank you so much for your review. Your words are genuinely appreciated and will help us make improvements that will allow us to continue providing our guests with unforgettable experiences. I am very pleased to hear that your stay was excellent and you were able to enjoy all of the hotel amenities. We will do our best to make sure the next one is just as flawless. Sincerely, Tracey Mascioli Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would say about 10 minutes drive.
The club lounge will take a while as pictures of the hotel are not in website yet. However, Platinum members and Platinum Premier members are provided with Breakfast vouchers (tip included) and other vouchers that can be used for food and drink. This was not a problem at all.
We are a brand new hotel and have only been open since January 19, 2019. We’re looking forward to receiving our first reviews soon.
"Very close from airport and comfortable bus. Stay in ground floor as near restaurant and checking out. "Read full review
"Service rating would be higher as the night restaurant staff was solid but the morning staff was not."Read full review
"Phone the hotel when at airport for shuttle but does have a schedule. Ask for room prices, senior rates and get one on first floor."Read full review
PRICE RANGE
C$229 - C$305 (Based on Average Rates for a Standard Room)
LOCATION
CanadaAlbertaCalgaryNortheast Calgary
NUMBER OF ROOMS
247
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about The Westin Calgary Airport
Which popular attractions are close to The Westin Calgary Airport?
Nearby attractions include Escape Hour (6.6 km), Confined Escape Rooms (6.3 km), and The Locked Room - Calgary Northeast Branch (6.4 km).
What are some of the property amenities at The Westin Calgary Airport?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at The Westin Calgary Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Calgary Airport?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Calgary Airport?
Conveniently located restaurants include Cactus Club Cafe Barlow Trail, Tonic Kitchen+Bar, and The Canadian Brewhouse.
Are there opportunities to exercise at The Westin Calgary Airport?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does The Westin Calgary Airport have an airport shuttle?
Yes, The Westin Calgary Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Calgary Airport have airport transportation?
Yes, The Westin Calgary Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Calgary Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Calgary Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Calgary Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.