Buenaventura Grand Hotel & Great Moments
Avenida Mexico 1301 Col. 5 de Diciembre, Puerto Vallarta 48350 Mexico
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About
4.0
#28 of 145 hotels in Puerto VallartaLocation
Cleanliness
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Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Aerobics
Babysitting
Parking
Wifi
Yoga classes
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Private beach
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Safe
Telephone
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Spanish
Location
Avenida Mexico 1301 Col. 5 de Diciembre, Puerto Vallarta 48350 Mexico
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 92 out of 100
92
Ordaz
8.2 km•
See all flights
Rental Cars
110 Restaurants
within 0.5 kilometers
Reviews
4.0
6,548 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Buenaventura Grand Hotel & Great Moments garners mixed reviews, with guests commending its prime location close to the Malecon and the hospitality of its staff. However, some guests have expressed dissatisfaction with noise levels and the hotel's amenities, which include a cramped pool area and inconsistent housekeeping.
While the atmosphere is festive, the presence of loud music and the necessity for reservations at restaurants leave some guests wanting. Additionally, the value proposition is called into question due to additional charges and varied room experiences.
Location
Central
Atmosphere
Lively
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Inconsistent
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Detailed Reviews
Very simple review this year. We were slightly disappointed with our stay this year. The worst part concerns the beach. My wife and I go to Puerto Vallarta to enjoy the beach, sand and sun. If I wanted to be in a pool, I would stay at home. The beach at this hotel is not that big and can get crowded. This year it was worse. Fewer umbrellas and a lot less space. Half the beach area is wasted because the hotel reserves it for a sunset dinner (costs extra) or their fiesta Mexicana or to put up a volley ball net which is very seldom used. All the beach lounge chairs are lined up about two inches apart and you can hardly move. There is a new manager and a lot of new workers, but it was not as much fun. If you want to enjoy the beach find a different hotel.
Starting with check in. I made reservations 3 months in advance and contacted the hotel with my confirmation number requesting our favorite room. We were promised the room by e-mail, but on arrival were informed that the room was occupied and would have to take another room for three days and then change. Not a good way to start a vacation. If you do not like fish, eat somewhere else especially on Tuesdays, because they only serve fish for dinner. The food was never great, but it was edible. It was not as good this year and they do not have pizza every night like before, maybe once a week. The service in the restaurant at night is very slow and unless you are constantly ordering alcohol, you are ignored. Breakfast service is fabulous. Room cleaning service is slow and of the 25 nights that we stayed, our room was not cleaned before 5P.M. for 15 of these nights and several times we told them not to bother, just give us clean towels. There is a new manager and a lot of new workers, but it was not as much fun.
Starting with check in. I made reservations 3 months in advance and contacted the hotel with my confirmation number requesting our favorite room. We were promised the room by e-mail, but on arrival were informed that the room was occupied and would have to take another room for three days and then change. Not a good way to start a vacation. If you do not like fish, eat somewhere else especially on Tuesdays, because they only serve fish for dinner. The food was never great, but it was edible. It was not as good this year and they do not have pizza every night like before, maybe once a week. The service in the restaurant at night is very slow and unless you are constantly ordering alcohol, you are ignored. Breakfast service is fabulous. Room cleaning service is slow and of the 25 nights that we stayed, our room was not cleaned before 5P.M. for 15 of these nights and several times we told them not to bother, just give us clean towels. There is a new manager and a lot of new workers, but it was not as much fun.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip: Tower C second, third, or fourth floor interior. Tower A first or fifth floor interior
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Buenaventura Grand Hotel, Propietario at Buenaventura Grand Hotel & Great Moments
Responded Aug 31, 2020
We openly welcome valid and warranted feedback as a method for improving our service, product, and overall operation, always keeping in mind the lofty expectations that our highly educated, and demanding, clientele brings with them. Rafael Diaz Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
By no means a 5* resort, it definitely qualifies as a 4*. The staff are extremely friendly and courteous, and always willing to assist. The grounds are well maintained and the rooms, while they can vary depending on location, are generally well kept (although water pressure can fluctuate). I would have liked a spin bike in the gym. 10 minute walk to El Malecon (boardwalk), 20 or so minute drive from the airport, i.e. very central. The food in the buffet restaurant can sometimes surpass that in the two a-la-carte restaurants, but all three are delicious. No ice cream in the buffet restaurant, not sure why. While I can't say enough about friendliness and courteousness of the staff, one person stands out among others, Maria (Sergio) Mesera, our breakfast and lunch waitress, who would go out of her way to serve us, her smile never wavering. Seek her out in the buffet restaurant for breakfast.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip: Best rooms are in the "40" range, e.g. Room 1347
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bv_grand_hotel, Guest Service at Buenaventura Grand Hotel & Great Moments
Responded Feb 2, 2020
Dear Andre A, Thank you so much for reserving with us at Buenaventura and thank you for taking the time to write about your experience with us. We are glad to hear that you had a very good expectation of us. Your review will help us to modify this situation and so your perception is different from your next stay, believe us our intention is always to give the best to each and every one of our guests without any distinction, and create something incredible and unforgettable from your stay. .. !! I send you a warm hug, looking forward to seeing you again enjoying everything we create for you. Fernanda Baez Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Just stayed at the resort and it was a great small hotel. We checked in the original rooms given were ok but had no view we were able to change to rooms on the ground floor with a small patio. The rooms were cleaned and well maintained. They were cleaned everyday but on busy check out days they got cleaned later in the day around 5 which is a little late. The nightly buffets would change and my 1 recommendation would be to have the theme of the night displayed as they did seafood night 1 night next night was oriental so if you do not like what they are serving you can make other options. they had a few nights were the had a Mexican fiesta which was great with lots of good food. The Pools were nice and were warm water which was nice. All the staff were very friendly and took the time to remember what you were drinking and made sure you were looked after. We were always able to get a Loungers as we were out at the pool be 7:30 most days. They do have a policy of not reserving loungers and you could get security to remove items if they are there for longer than an hour with no one showing up to use them. They seemed to be short on umbrellas but I understand they the new Manager had a bunch on order. Loungers around the pool were better then on the beach as you could adjust the backs. Overall a great experience and I would stay again
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip: I would upgrade to a balcony as the views are good. Do not get rooms at the front of the hotel as...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bv_grand_hotel, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments
Responded Feb 5, 2020
It was a great pleasure for us,chris, to cater to your holiday needs here at Buenaventura Grand Great Momens, your "great experience" located right on the beach. We are highly proud of our culinary program and are happy to receive your firm seal of approval on the taste and freshness of our ingredients, as well as the buffets that complement our a la carte menus. On behalf of executive chef, Edgar Arreola, and also for taking a great moment to share your satisfaction with the world. Rafael Diaz Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Another visit to my favorite hotel of many years.
This year the Buenaventura out did themselves by following a very strict protocol during the Covid 19.
Suitcases were sanitized upon arrival and departure, temperatures were taken at the door. Sanitizers were located all over the hotel including the elevators. Rooms were sprayed with sanitizer daily in addition to the regular cleaning. Very impressive.
The entire staff wore masks even while working on the beach in the hot sun. Everyone still walked around with a smile and a kind word.
The management of the Buenaventura Grand is the best it’s been in years under the leadership of Sr. Cesar Soto.
Thank you everyone for a Wonderful happy trip!
This year the Buenaventura out did themselves by following a very strict protocol during the Covid 19.
Suitcases were sanitized upon arrival and departure, temperatures were taken at the door. Sanitizers were located all over the hotel including the elevators. Rooms were sprayed with sanitizer daily in addition to the regular cleaning. Very impressive.
The entire staff wore masks even while working on the beach in the hot sun. Everyone still walked around with a smile and a kind word.
The management of the Buenaventura Grand is the best it’s been in years under the leadership of Sr. Cesar Soto.
Thank you everyone for a Wonderful happy trip!
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Date of stay: October 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Buenaventura Grand Hotel, Director General at Buenaventura Grand Hotel & Great Moments
Responded Jun 10, 2022
Dear guest: We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service. With pleasure. Lic. Angélica Hernández GENERAL MANAGER Hotel Buenaventura Grand and Great Moments
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the second year we have booked the Buenaventura Grand, the hotel is in a wonderful location to the Malecon and Ole Town. We were greated by Omar and Faustino, wonderful bellman that have been at this hotel for many years. Upon check in we were served cocktails of our choice. Front end staff were very professional, the rooms that we asked for on the main level are clean, a little outdated, but we know that renovations are in the works for this side of the hotel very shortly. The resort has three pools and a child's pool, very accommodating for all, new loungers and more umbrellas will be there soon for any new guests arriving in a few weeks. The pool servers Edwardo, Rudy, Gustavo are exceptional around the pool, always smiling, always taking the time to talk with us, and always remembering what we were drinking. The other staff around the pool, Ezequiel and Francia are great at keeping their guests entertained with many activities. Ezequiel took me out Kyaking and when I felt confident being out on the water by myself, helped guide me out and in safely. The food is fabulous with lots of variety and different theme nights. New this year was beautiful Red and Black dinner on the beach as well as a Mexican Fiesta night. The staff works so hard to ensure the ambiance is top notch. We were able to speak many times with the new Manager Cesar who was constantly on he floor of the hotel speaking with guests and speaking with his staff to ensure the best experience everyday. The staff at this resort works so hard to make your experience here a memorable one. Our daughter nicknamed Ezequiel Bingo Boy and Aqua Man, he was thrilled with his new titles at the resort. The lobby bar servers Fabian and Victor were also great embassadors of the hotel, always smiling, always making you laugh and always remembered your cocktails. Bar tender Carlos also gets a big thumbs up. We cannot forget our servers in the dining rooms, Oscar, Luis, Gustavo, Claudia to name a few. The day the girls went home Luis and Gustavo brought the girls a cake, the plate decorated with have a nice trip, they we're thrilled, also the day we left Ezequiel and Francia brought to the lobby chocolate covered strawberries with the same farewell on the plate. The staff goes above and beyond to make sure your experience here is a great one. You did not disappoint, many thanks, see you next year.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bv_grand_hotel, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments
Responded Feb 5, 2020
We feel that we are the privileged ones to have with us such a delightful family like yours. First, allow me to thank you for entrusting Buenaventura Grand Hotel & Great Moments to provide you and your family with the beautiful and fulfilling vacation experience you so truly deserve. Thank you for committing to return and also for your many contributions to the TripAdvisor Community. We are proud to have received your reservation and will continue to work closely with our guests to further enhance the Guest Experience. As a team, we are excited to learn that we have checked off all the boxes on the vacation facets that are important to you. Our harmonious blend of natural beauty, friendly and efficient service, spacious and comfortable condo units, and a "great choice of places to eat" all combine to make Buenaventura Grand Hotel & Great Moments your perfect match for a well-deserved, value-packed holiday. Until next time, we will have your favorite table prepared and waiting for you at our gourmet dining venue, Thank you! Rafael Diaz Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Communication between the person ( maid ) who cleans the room and room service about keeping the bar fridge stocked with soda, cerveza & agua could be improved. I would return to the room after it was cleaned and the bar fridge needed to be restocked so I started writing & leaving notes to the maid.
Many times I found the meat, fish & seafood was over cooked, especially the chicken & beef burgers. They were very dry because they were overcooked.
I would recommend the cooking oil be changed more frequently. The coconut shrimp came out quite brown looking from dirty oil.
Many times I found the meat, fish & seafood was over cooked, especially the chicken & beef burgers. They were very dry because they were overcooked.
I would recommend the cooking oil be changed more frequently. The coconut shrimp came out quite brown looking from dirty oil.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bv_grand_hotel, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments
Responded Feb 15, 2020
Dear Terrygallinger We openly welcome valid and warranted feedback as a method for improving our service, product, and overall operation, always keeping in mind the lofty expectations that our highly educated, and demanding, clientele brings with them. Through these same reviews, as well as the vast amount of guest surveys, we feel that we have been meeting and exceeding the vast majority of our client´s wishes and all that feedback has assured us that our formula to date is proving to be very successful. Thank you again for your care and concern for your future visits. You can be assured that your satisfaction and fulfillment are at the forefront of our operation because we realize that you are the real reason for our success thus far. And we will stand by you, ready at your service, for all your future vacation needs and requirements. Rafael Diaz Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in a great location if you wish to walk the streets or visit the malecon of Puerto Vallarta. Hotel is not large, staff are wonderful and the property is kept very clean. Food was very good, we had some great meals at the Sunset Restaurant, no complaints with the buffet, it had a good selection but some items could be kept a little hotter. Lobby bar was very comfortable and we found the service good at both the pool and lobby bars.Room was clean (tip of 50 peso/day) and our fridge was restocked daily (tip of 20 peso/day). We felt very safe walking the malecon and streets as well as on the local bus to Walmart and the taxis. Almost all staff were fluent in English, and very friendly, ensuring your needs were met. When we checked in we were given a room without a balcony which did not meet our expectation, however after some discussion David and Fernando were able to meet our request which got our stay off on the right foot. Bell Man Omar was a pleasure to talk to, and answered any questions we had, and I think all of his co-workers at the front appeared helpful and congenial to all. I think the number of longtime and returning guest speak volumes of what this hotel offers. Most others we talked to had been there on 3-20 occasions, and we too hope to return.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bv_grand_hotel, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments
Responded Feb 23, 2020
Thank you for selecting Buenaventura Grand Hotel & Great Moments as the setting for your large family. I am pleased that my staff went out of their way to make you feel at home. And much of the reason for our success and your happiness is because we realize that your vacation resources do not only represent money but, more importantly, your valuable time. You worked hard to enjoy this holiday, and you can be assured that the hotel workers, and I are very focused on your vacation fulfillment, which is perhaps part of the reason that you and your lovely family "Fell in Love" with the resort. we look forward to hosting you and your family during your next vacation opportunity to demonstrate that what we do, we do it consistently. Until next time, sir, we continue to place ourselves at your faithful service, Rafael Diaz Guest Service Manag
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I were at this hotel in May of 2019. By far this is the worst hotel we have ever been to. We are really good tippers and we never give any problems concerning rooms or food etc. The servers and bartenders are really nice and treat you accordingly to your generosity. The bar is not 24 hours, a group of us were sitting and enjoying ourselves by the bar and as soon as 12:00am came they shut the light off on us. Obviously this is good for people who like to sleep early, but everyone that night and every night for the whole week we have been there like to sit and have a good time with some drinks. What disrespect for them to shut the light off like that, no warning just shut it off and left. To top it off I was really sick during my stay at this resort, not only myself but others who were staying the same time with us. This place is infested with cockaroaches and from what I know the chemical of the spray for the pests are around the food. I've been travelling pratically everywhere and never once got as sick as I did from this place. The icing on the cake was our flight was delayed, it was supposed to be in the afterrnoon and it delayed for the night. We asked one of the waiters if we can come back later for dinner and eat before we left, the waiter brought someone who acted asthough he was the manager but instead he organized the excursions for the resort basically he was nothing close to being the manager. He said that they cut the bands off at 12:00pm exactly and we are unable to partake in the resorts accommodations. After all the amazing tipping this is how the resort returns their gratitude. We had to check out at 12:00pm eventhugh our flight was at 10:00pm and we sat in the lobby like beggers. After your time is up at the resort you become non-existent even to the waiters and bartenders, not even an ounce of empathy for us. This resort better not respond to this post, their generic expression is pointless and irreversible. There is nothing that will ever make us come back to this low class and unprofessional resort. My reccomendation is to not go to this resort, if you do go though you will definetly remember what I said.
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Date of stay: May 2019
Location
Cleanliness
Service
Room Tip: We asked for pool view, insted they put us overlooking a parking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bv_grand_hotel, Director General at Buenaventura Grand Hotel & Great Moments
Responded Jan 18, 2020
Best regards from this Beautiful Puerto Vallarta as well as from this Beautiful Buenaventura Hotel & Great Moments. Lia A, Our main objective is to please all our guests (more than 400 daily) and our current success and over 35 years is based on the achievement of this beautiful task, I regret that it was a different way with you, however I assure you that whatever you have experienced in the past is an isolated case and also as I said from the past. My greatest wish for you is that you come back soon and you find that almost a year after your experience our services are of the best quality and warmth. Although you mention that you will never return, I hope you will in the near future. We thank our readers and guests for always having their preference and I also thank them for the beautiful comments and the best ratings they have given us on the different networks and on this great TRIPADVISOR platform, that motivates us every day to improve for the well- being of you and our employees. I will be attentive to the feelings of all our guests and personally follow up on them. Thanks again Lía and I am at your appreciable orders.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Food quality poor, and always almost cold! (when meant to be hot). Inferior Mexican house wine with no opportunity to upgrade unless I bought a whole bottle! The food or the wine made me physically sick.
Check in was poor. No explanation of the privileges/benefit or restrictions of the wristbands we were given.
Upgraded (paid) WiFi was problematic often couldn't get logged in and even when did, the signal quality in the room was no better than their free WiFi.
Wouldn't bother going back!
Check in was poor. No explanation of the privileges/benefit or restrictions of the wristbands we were given.
Upgraded (paid) WiFi was problematic often couldn't get logged in and even when did, the signal quality in the room was no better than their free WiFi.
Wouldn't bother going back!
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bv_grand_hotel, Gerente at Buenaventura Grand Hotel & Great Moments
Responded Jan 10, 2020
Hola Martin W. We appreciate the time you took for let us know your review which is a plus to let us know your point of view. We honestly care, is not usual for us having this kind of reactions. We are sorry that you felt this way. We will appreciate if you can share with us more informations about it, and hopefully we can changes your perception. Warm Regards!! Rafael Díaz Guest Service Manager. guest.service@hotelesbuenaventura.com.mx
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In general I don't have any complaints regarding the hotel facilities and quality. The hotel is a great value for what you pay and considering current travel conditions they pay close attention to sanitary precautions on all fronts. However I do consider they could do more to enforce safe distances in queues
There where a couple of oversights which left me with a bad impression at the end of our stay. First I had asked for the room to be prepped with wine and strawberries for when we arrived, which never happened. Once I let them know they tried to make it up on our last night, however they left nothing to open the bottle with and told us no one could come to our room to help so we were left having to take the bottle down to the bar ourselves and having them open it there. There is definitely some lack of attention to detail that could be improved to make this a great option.
There where a couple of oversights which left me with a bad impression at the end of our stay. First I had asked for the room to be prepped with wine and strawberries for when we arrived, which never happened. Once I let them know they tried to make it up on our last night, however they left nothing to open the bottle with and told us no one could come to our room to help so we were left having to take the bottle down to the bar ourselves and having them open it there. There is definitely some lack of attention to detail that could be improved to make this a great option.
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Review collected in partnership with this hotel
Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Buenaventura Grand Hotel, Director General at Buenaventura Grand Hotel & Great Moments
Responded Jun 10, 2022
Dear guest: We apologize for not having exceeded your expectations and for the shortcomings in the service that you have encountered. We appreciate that you share your opinion and comments in order to offer the excellent service that the Hotel Buenaventura Grant & Great Moments is known for and that all our guests deserve. We assure you that your comments will be taken very seriously and we will follow up on all these important points. Your suggestions and recommendations are always welcome. Sincerely, Lic. Angélica Hernández GENERAL MANAGER Hotel Buenaventura Grand and Great Moments
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry, we booked through our airline. Flight & all-inclusive for 2 weeks. We never book through a 3rd party.
Yes you have access to everything at the Buenaventura Hotel and Great Moments , including Sky Bar at no charge .
We always book through Transat Vacations, but won't accept such a late check out. Did you book online with Transat? We did...& sometimes they list a few different times for return flights...
When I was there a week ago, there were people of all ages.
Buffets do not require reservations. There are 2 evening restaurants that do require reservations.
…
"Stay off the beach if you don’t want to be approached by people trying to sell you stuff. The hallways can be loud Tip your wait staff!!!"Read full review
"The pool = crowded with kids. Also, there was construction from 7/8am to 9pm - 3 days in a row. not calming at all!"Read full review
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PRICE RANGE
C$287 - C$387 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
buenaventura grand hotel puerto vallarta, buenaventura puerto vallarta, buenaventura hotel puerto vallarta, buenaventura grand puerto vallarta, buenaventura beach hotel puerto vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
231
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Buenaventura Grand Hotel & Great Moments
Which popular attractions are close to Buenaventura Grand Hotel & Great Moments?
Nearby attractions include Teatro Vallarta (0.4 km), Pages in the Sun (0.10 km), and La Traviata (0.3 km).
What are some of the property amenities at Buenaventura Grand Hotel & Great Moments?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Buenaventura Grand Hotel & Great Moments?
Top room amenities include a flat screen TV, a desk, and a pool view.
What food & drink options are available at Buenaventura Grand Hotel & Great Moments?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Buenaventura Grand Hotel & Great Moments?
Yes, free parking is available to guests.
What are some restaurants close to Buenaventura Grand Hotel & Great Moments?
Conveniently located restaurants include UMAI Asian Cuisine, Nine Ninety 9, and Meño's Place.
Are there opportunities to exercise at Buenaventura Grand Hotel & Great Moments?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does Buenaventura Grand Hotel & Great Moments have airport transportation?
Yes, Buenaventura Grand Hotel & Great Moments offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Buenaventura Grand Hotel & Great Moments located near the city centre?
Yes, it is 0.6 km away from the centre of Puerto Vallarta.
Are any cleaning services offered at Buenaventura Grand Hotel & Great Moments?
Yes, dry cleaning and laundry service are offered to guests.
Does Buenaventura Grand Hotel & Great Moments offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.