Captain Tyrone was amazing!! Professional, knowledgeable and friendly. We loved the airboat ride - it was exciting to explore the Everglades and we were lucky enough to see an alligator swim right by the boat. We really enjoyed the show afterward as well, learned a lot about alligators and their rescue. Most people who worked there were friendly. The only downside was when I called beforehand to confirm hours of operation and timing (as instructed by TripAdvisor), Tammy was rude - I get that she has likely answered those same questions many times, but I was polite and following directions, she could have been polite as well. While that was an initial turn off (had I not already bought tickets I would have looked for another tour), I’m glad that we still went. We had a great experience overall.