I havenât received my order confirmation email
Oh no! We know how annoying this is. When you complete your purchase, an email is sent to the email address you used when you created your account . So, if you signed up with one of the socials (Facebook, Twitter, Insta â you know the drill), the email will be sent to the email address you use for that account.
If you canât see it in your inbox, take a peek in the spam folder. If itâs not there, something may have gone wrong (the internet can be like that), but fear not â your voucher can also be found in the âMy Ordersâ section of your account. Just go to checkout.timeout.com, log in and hit âMy Ordersâ in your profile menu and boom, there it is.
Still need help? Contact us offers@timeout.com
I am having problems purchasing an offer
There are a few things that can cause this. First up, double check that all of your card details and billing info are correct (if you are using a prepaid card, make sure there are enough funds on there). If everything looks good and itâs still not working, try using a different card to pay. Still no joy? Lastly, you can try using a different browser or device. If that doesnât work, please get in touch on offers@timeout.com and we'll help you out.
I canât login into my account
If youâve been through every birthday, petâs name and favourite colour you can think of and still canât login, you can reset your password here. If that doesnât work, please get in touch at offers@timeout.com and our team will take a look.
How do I use my voucher?
Not all vouchers work the same way, so youâll need to pull up your confirmation email to get the specific instructions. Under the âNeed to knowâ section, youâll find what you need.
If youâre struggling to redeem a voucher on a third-party platform, please hit up their dedicated support team for help. Donât worry, if that doesnât work you can still contact us at offers@timeout.com and weâll look into it.
How do I amend or cancel my order?
If you bought a ticket for a dated event, we wonât be able to refund you (you can read more about this in our Terms & Conditions). If you booked the wrong date or event (weâve all been there), please contact us asap and weâll try our best to amend your booking.
If you bought a voucher that wasnât for a dated event, you can get a refund at any time within the 14-day cooling off period. If you need to cancel your order, please hit us up at offers@timeout.com within that time and weâll get you refunded.
I havenât received my product
We know the frustrations of waiting for a delivery. First of all, please check that you followed the instructions in the âNeed to knowâ section of your confirmation email. If youâve done all that and your order still hasnât arrived within the delivery time, please get in touch with the merchant directly â they should be able to help.
Still need help? Contact us offers@timeout.com
How do I subscribe to the Time Out newsletter?
Glad you asked! Simply click here and enter your details. Weâll start sending you the best offers in London before you know it.
Already subscribed but not getting the emails? This sucks! Please contact us at hello@timeout.com and weâll take a look.
How do I unsubscribe from the newsletter?
Weâre sorry you want to leave! If youâre really, really sure you want to go, you can hit the âUnsubscribe Meâ button at the bottom of any or our emails (but only if youâre really, really, really sure).
Still need help? Please drop us an email at hello@timeout.com and weâll look into it.