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The Guardian - Back to homeThe Guardian

Consumer rights

July 2024

  • Dart charge 'do not ignore' penalty notice.

    Consumer champions
    Dartford Crossing charge firm told me not to pay, but still fined me £2,230

  • Front view of pink portable audio cassette player, cassette tape and vintage headphones on blue background

    Australian customer service
    My speakers don’t work properly and Apple won’t provide a refund. What are my entitlements?

  • Spectators wait to watch a Wimbledon match.

    Consumer champions
    Wimbledon’s service was at fault over ticket name change

  • Forms for applying for carer's allowance.

    Your problems, with Anna Tims
    I’ve been denied carer’s allowance for eight months after I owned up to a job

  • Your problems, with Anna Tims
    Vrbo’s luxury property bore no relation to the listing

  • Consumer champions
    Sparks fly as M&S says no to a plastic loyalty card

  • Your problems, with Anna Tims
    A stranger seems to have taken over our address

  • Your problems, with Anna Tims
    We couldn’t see a thing in our VIP Taylor Swift seats

June 2024

  • A learner driver policy ends when holder passes their test.

    Consumer champions
    Car insurer charged £40 to cancel learner driver policy

  • Virgin Media keeps on charging for a service that is not used.

    Consumer champions
    Virgin Media charges for extra channels that I can’t cancel

  • How to sell clothes online illustration

    Money hacks
    Price well and check fees: 10 expert tips on selling clothes online

  • Close up of an L&Q logo, with the slogan 'creating places where people want to live'

    Your problems, with Anna Tims
    L&Q sees the flaw in its 80% price rise

  • Why has the cost of home insurance suddenly gone through the roof?

  • Your problems, with Anna Tims
    HMRC is threatening my terminally ill father with debt collectors

  • Consumer champions
    My husband died, and now I can’t access our savings or sell our house

  • Your problems, with Anna Tims
    Yet more EE excuses over payout when our internet went down

  • Your problems, with Anna Tims
    Jet2 sold us a package holiday that didn’t exist - now it’s our problem to fix it

  • Money hacks
    In it to win it: how to maximise your chances in competitions

  • Your problems, with Anna Tims
    It’s game over after Axa raised my home insurance price by 70%

  • ‘I felt like a cash cow’: the simple flight booking error that cost a BA customer more than £730

About 4,949 results for Consumer rights
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