Net Promoter Score Pitfalls to Avoid

•

141 likes•44,442 views

The Net Promoter Score process involves a number of parameters which when worked together can provide the best outcome and can be very tricky to execute. This infographic highlights some pitfalls to avoid when running your next NPS campaign to churn out the best results out of it.

What's hot

Zagor Ludens Maxi 26 - Nova Verybadova ludost

Stripovizijacom

The Hierarchy of Engagement

Greylock Partners

Building an enduring, multi-billion dollar consumer technology company is hard. As an investor, knowing which startups have the potential to be massive and long-lasting is also hard. From both perspectives, identifying companies with this potential is a combination of “art” and “science” — the art is understanding how products work, and the science is knowing how to measure it. At the earliest stages of a company, it comes down to understanding how a product is built to maximize and leverage user engagement. In this presentation, Sarah Tavel shares her "Hierarchy of Engagement" framework she uses to evaluate non-transactional consumer companies she is looking to invest in.

Do You Struggle With Employee Recognition?

Elodie A.

Recognizing employees is one of the most overlooked facets of managements that even great leaders sometimes forget about. Without a good employee recognition strategy, people will feel unappreciated and build up stress. In fact, the number 1 reason why most Americans leave their jobs is that they don’t feel appreciated . The last thing you want is to have high employee turnover because of poor employee recognition. Read Our Guide to Learn More: https://www.officevibe.com/employee-engagement-solution/employee-recognition?utm_source=slideshare&utm_medium=social&utm_campaign=employee-recognition&utm_content=recognition-hubpage

2016 Digital predictions for marketing, tech, pop culture and everything in b...

Soap Creative

Towards Greatness

Abhishek Shah

signmesh snapshot - the best of sustainability

signmesh

Benefits of drinking water

Eason Chan

How NOT to Run Your Company – Lessons Learned

Weekdone.com

The Internet is full of articles on „How to succeed“ and „How to build a great company“ But while following those guidelines we often forget that there's a lot you just can't do. Learning from your own mistakes is good, but it's even better when you can learn from the mistakes of others. Everyone's favorite billionaire and Republican presidential hopeful Donald Trump has said “Watch, listen, and learn. You can’t know it all yourself. Anyone who thinks they do is destined for mediocrity.” Enjoy the slides and a sense of humor is advised.

Employer Brand Thinking

RCA group

The document discusses employer brand thinking from an agency perspective. It emphasizes that the labor market is highly competitive and HR communication must be a strategic partner, not just tactical. Employer brand thinking involves managing a total employer identity through consistent employer stories and an integrated employer marketing mix across internal and external channels. An employer brand is alive and must be constantly measured and steered to have lasting impact on both current and prospective employees. It requires organization-wide coordination to be effective.

The Hero's Journey (For movie fans, Lego fans, and presenters!)

Dan Roam

Making Sense of Analytics

Dana DiTomaso

Tex lib 055 - Ljudska lovina

StripovizijaStripovi

24 Design Tips from Real Designers

Edahn Small

The mc kinsey way

Chidirala Anil Shankar

The document provides tips and strategies for effective problem solving and consulting based on McKinsey & Company's proprietary methodology. It discusses establishing the right team and approach, finding solutions through fact-based analysis, ensuring solutions fit the client, and presentation skills. The key aspects are establishing the correct problem, not forcing preconceived solutions, focusing on the most important drivers, and getting buy-in from stakeholders.

Design for Startups - Build Better Products, Not More Features

Vitaly Golomb

Pre-order Vitaly's book "Accelerated Startup – The New Business School" http://golomb.net/book Apple owes the title of the world’s most valuable company to its genius in design. Good design is never accidental and at the core of a successful product is an elegant solution to a painful problem. Design has earned a very important seat at the table with today’s companies especially in the world of software and apps. In this highly engaging presentation, Vitaly covers principles and business value of good design, design disciplines, how to hire and work with designers, and the design success formula.

How a Strong Brand Boosts B2B Demand

GYK Antler

Visit us at gykantler.com for more information. The concept of a “brand” is no longer taboo at B2B companies. In fact, strong B2B brands outperform weaker ones by as much as 20%, according to recent research by McKinsey. Yet it’s not easy for ROI-obsessed marketers to justify spending money on their brand, which can be difficult to track. As a result, your brand is too often left either underfunded or on the back-burner altogether. We’re going to help you solve this. In this presentation you’ll learn: - How your brand can boost demand generation and other key performance indicators - The elements of a B2B brand and how those are different from traditional consumer branding - How to elevate your brand through B2B marketing channels and brand advocates - Metrics to track the impact of your brand

Mind-Blowing Facts About National Parks

Ethos3

12 Days of Productivity

Redbooth

Kredivo Investor Presentation

Tech in Asia

Top 40 Ways to Make Money With ChatGPT Today.pdf

Kevin Kavanagh.

This document provides an overview of ways to make money using ChatGPT, including through content creation, customer service automation, virtual assistants, and more. It discusses 40 specific ideas for using ChatGPT such as creating a virtual tutor, health coach, or personal stylist. The document then provides guidance on getting started, including choosing a platform, getting an API key, integrating ChatGPT, and testing. It also offers advice for outsourcing ChatGPT development or using a simpler alternative video course.

What's hot (20)

Zagor Ludens Maxi 26 - Nova Verybadova ludost

The Hierarchy of Engagement

Do You Struggle With Employee Recognition?

2016 Digital predictions for marketing, tech, pop culture and everything in b...

Towards Greatness

signmesh snapshot - the best of sustainability

Benefits of drinking water

How NOT to Run Your Company – Lessons Learned

Employer Brand Thinking

The Hero's Journey (For movie fans, Lego fans, and presenters!)

Making Sense of Analytics

Tex lib 055 - Ljudska lovina

24 Design Tips from Real Designers

The mc kinsey way

Design for Startups - Build Better Products, Not More Features

How a Strong Brand Boosts B2B Demand

Mind-Blowing Facts About National Parks

12 Days of Productivity

Kredivo Investor Presentation

Top 40 Ways to Make Money With ChatGPT Today.pdf

Viewers also liked

Top 5 Deep Learning and AI Stories - October 6, 2017

NVIDIA

Aula 3. frameworks front end

andreluizlc

Aula 5. frameworks mobile

andreluizlc

5 Factors Impacting Your Big Data Project's Performance

Qubole

IQ Crash Course - Big Data Analytics

InterQuest Group

Togaf 9 template solution concept diagram

Sandeep Sharma IIMK Smart City,IoT,Bigdata,Cloud,BI,DW

This document outlines a solution concept diagram with 4 phases: Phase A focuses on developing an architecture vision. It then discusses solution concept diagrams for membership, conferences, attendance, certification and publications which would be supported by a reliable self-service infrastructure allowing customers to learn about, consider, join or renew professional memberships and certifications.

TOGAF Vs E-Tom

Sandeep Sharma IIMK Smart City,IoT,Bigdata,Cloud,BI,DW

This document explores the synergies between The Open Group Architecture Framework (TOGAF) and the TeleManagement Forum's Frameworx. It provides a mapping of the Frameworx Business Process Framework (eTOM), Information Framework (SID), and Application Framework (TAM) to the phases of the TOGAF Architecture Development Method (ADM). It also discusses how various TOGAF guidelines and techniques can be applied within the context of Frameworx, such as iteration, security architecture, architecture principles, and migration planning. Finally, it examines areas of overlap between the TOGAF Architecture Content Framework and Frameworx. The goal is to demonstrate how the two frameworks can be used together to develop enterprise architectures.

MEC Concept Plans and Diagrams

Department of Further Education, Employment, Science and Technology (DFEEST), South Australia

The $38.3 million Mining and Engineering Centre will be built at TAFE SA's Regency Campus to provide vocational training in geo science, heavy vehicle transport, mechanical and civil engineering, and automotive. The new center will support growth in mining, engineering, manufacturing, transport and defense industries. It will be completed by July 2014 in three phases, and will include workshops, laboratories, and a student learning and administration hub to support flexible training delivery methods.

Integrating It Frameworks, Methodologies And Best Practices Into It Delivery ...

Alan McSweeney

The document proposes an integrated IT solution and operations management approach consisting of two pillars: 1) Architecture and Realisation, which is concerned with enterprise vision, strategy, architecture, implementation and operation. 2) Management and Processes, which addresses management of initiatives, programmes, projects and associated processes. It suggests grouping relevant frameworks under these pillars to provide guidance on core functions. Frameworks can help organizations quickly develop core competencies across functions like quality management, resource management, and financial management.

Place in Space (AKA "How to Design A Concept Model")

Stephen Anderson

The document summarizes Stephen Anderson's presentation at IA Summit 2016 on creating concept models. It discusses playing a numbers game to add up to 15 as an example of a simple concept model. It then presents magic squares as a more complex concept model and compares it to tic-tac-toe. The document lists various models used to reveal patterns and concepts. It notes that while visual models are useful, the ones provided may not always fit the problem well and few know how to create new visual models. However, it suggests that all visual models are built upon common visual elements that can be used to make sense of complex ideas.

Social Business: Frameworks for Next-Gen Organizational Structure | Enterpris...

Dion Hinchcliffe

The document discusses frameworks for next-generation organizational structures using social business. It summarizes that while social business has matured, lessons are not well codified. It discusses challenges in connecting internal and external social efforts. Frameworks need to treat social engagement as a continuum across customers, partners and employees. Decentralized and adaptive approaches seem most effective. Most organizations build their own informal frameworks with community input to guide their journey and leverage lessons from others.

Introduction to Enterprise Architecture

Leo Shuster

Enterprise architecture is a discipline for proactively managing organizational change and complexity by aligning business strategy, goals, and processes with information technology solutions. It provides a framework for governing technology decisions and guiding the organization from its current to future state. Benefits include improved business-IT alignment, increased agility, standardization, and cost savings. Enterprise architecture frameworks like TOGAF provide common vocabulary, models, and processes to develop the current and target architecture states and transition plans.

Pollen VC Building A Digital Lending Business

Pollen VC

Pollen VC builds a digital lending business to help app developers access their app store earnings early. Their tech platform connects directly to app stores to price risk in real time. This allows developers to reinvest earnings daily into user acquisition instead of waiting 60+ days for platforms to pay out. Typically, developers fail to get early credit and can't acquire more users, but Pollen VC's new model provides funding using real-time app data to validate risk. They aim to fund more opportunities for long tail developers by improving access to working capital.

Aula 6. trabalho da disciplina

andreluizlc

TOGAF in 8 Steps

Sandeep Sharma IIMK Smart City,IoT,Bigdata,Cloud,BI,DW

This document outlines the phases and steps of The Open Group Architecture Framework (TOGAF) architecture development method (ADM). The ADM consists of 8 phases (A through H) that guide the development, implementation and governance of an enterprise architecture. Each phase contains several numbered steps to carry out key architecture activities like developing visions, roadmaps and implementation plans. Requirements management is also described as running throughout the ADM process.

TOGAF ADM cycle

Sandeep Sharma IIMK Smart City,IoT,Bigdata,Cloud,BI,DW

This document provides an overview of the Architecture Development Method (ADM), which is a framework for developing enterprise architectures. It describes the phases of the ADM, including the Preliminary Phase, Requirements Management, Architecture Vision, Business Architecture, Data Architecture, Application Architecture, Technology Architecture, Opportunities & Solutions, and Migration Planning. For each phase, it lists the objectives, typical steps, common inputs, and expected outputs to provide guidance on executing that phase of the architecture development lifecycle.

Data Stream Processing - Concepts and Frameworks

Matthias Niehoff

An overview on various concepts used in data stream processing. Most of them are used for solving problems in the field of time, focussing on processing time compared to event time. The techniques shown include the Dataflow API as it was introduced by Google and the concepts of stream and table duality. But I will also come up with other problems like data lookup and deployment of streaming applications and various strategies on solving these problems. In the end I will give a brief outline on the implementation status of those strategies in the popular streaming frameworks Apache Spark Streaming, Apache Flink and Kafka Streams.

Bridging business analysis and business architecture - The Open Group webinar

Craig Martin

The document discusses bridging business analysis and business architecture. It notes that lines of responsibility around enterprise cohesion and business architecture are often unclear in large organizations. Business stakeholders are seeking more value from business architecture but often receive more complexity. The value and skills required of business analysis and business architecture roles depends on the mandate from the business, whether it is to improve projects, programs/portfolios, business performance, or products/services. A lack of opportunity exists currently for these roles to operate at a high strategic level due to various organizational and political factors. Strategies are discussed for moving these roles up the curve to open more opportunities, such as aligning more closely to planning, providing strategic insights, creating unified cross-discipline teams,

Visual Data Representation Techniques Combining Art and Design

Logo Design Guru

Visually representing data is becoming increasingly popular. Companies are investing thousands of dollars in getting their data created using design elements. From large enterprises to small businesses, everyone is hunting for techniques to help them make dull and monotonous data into something attractive. Designers thoroughly study data and then invest all these imagination into making it simpler for everyone to understand it. Minimizing information and making it universal is the key to data visualization. From infographics to presentations and software to tools, there are many techniques one can use to enhance the look of spreadsheets, Big Data and analytics. Here are visual techniques to help you display your data in an aesthetically pleasing way. You can use some of these or all of them. These tips are not limited to the web or print, but can also be used for television. In fact, weather forecasting channels use visuals like maps, icons and GIFs to represent information. Want your data to stand out? Use these techniques to uplift your data.

Complete Business Frameworks Toolkit - Strategy, Marketing, Operations, Consu...

Flevy.com Best Practices

Download this primer now from slideshare. Full version here: https://flevy.com/browse/business-document/complete-consulting-frameworks-toolkit-644 This is a very comprehensive document with over 350+ slides--covering 51 common management consulting frameworks and methodologies (listed below in alphabetical order). A detailed summary is provided for each business framework. The frameworks in this deck span across Corporate Strategy, Sales, Marketing, Operations, Organization, Change Management, and Finance. These frameworks and templates are the same used by top tier consulting firms. With this comprehensive document in your back pocket, you can find a way to address just about any problem that can arise in your organization. The level of detail varies by framework, depending on the nature of the management model. Examples, templates, and case studies are provided. FULL LIST OF MANAGEMENT CONSULTING FRAMEWORKS & METHODOLOGIES: 1. ABC Analysis 2. Adoption Cycle ( Consumer Adoption Curve) 3. Ansoff Market Strategies 4. Balanced Scorecard 5. BCG Growth-Share Matrix 6. Benchmarking 7. Blue Ocean Strategy 8. Break-even Analysis 9. Business Unit Profitability 10. Economics of Scale 11. Environmental Analysis 12. Experience Curve 13. Cluster Analysis 14. Company & Competitor Analysis 15. Consumer Decision Journey ( McKinsey Consumer Decision Journey) 16. Core Competence Analysis 17. Cost Structure Analysis 18. Customer Experience 19. Customer Satisfaction Analysis 20. Customer Value Proposition 21. Fiaccabrino Selection Process 22. Financial Ratios Analysis 23. Gap Analysis 24. Industry Attractiveness & Business Strength Assessment 25. Key Purchase Criteria 26. Key Success Factors (KSF) 27. Market Sizing & Share 28. McKinsey 7-S 29. Net Present Value 30. PEST Analysis 31. Porter Competition Strategies 32. Porter's Five Forces 33. Portfolio Strategies 34. Price Elasticity 35. Product Life Cycle 36. Product Substitution 37. Relative Cost Positioning 38. Rogers' Five Factors 39. Scenario Techniques 40. Scoring Models 41. Segment Attractiveness 42. Segmentation & Targeting 43. Six Thinking Hats 44. Stakeholder Analysis 45. Strengths & Weaknesses Analysis 46. Structure-Conduct-Performance (SCP) 47. SWOT Analysis 48. SWOT Strategies 49. Treacy / Wiersema Market Positioning 50. Value Chain Analysis 51. Venkat Matrix

Viewers also liked (20)

Top 5 Deep Learning and AI Stories - October 6, 2017

Aula 3. frameworks front end

Aula 5. frameworks mobile

5 Factors Impacting Your Big Data Project's Performance

IQ Crash Course - Big Data Analytics

Togaf 9 template solution concept diagram

TOGAF Vs E-Tom

MEC Concept Plans and Diagrams

Integrating It Frameworks, Methodologies And Best Practices Into It Delivery ...

Place in Space (AKA "How to Design A Concept Model")

Social Business: Frameworks for Next-Gen Organizational Structure | Enterpris...

Introduction to Enterprise Architecture

Pollen VC Building A Digital Lending Business

Aula 6. trabalho da disciplina

TOGAF in 8 Steps

TOGAF ADM cycle

Data Stream Processing - Concepts and Frameworks

Bridging business analysis and business architecture - The Open Group webinar

Visual Data Representation Techniques Combining Art and Design

Complete Business Frameworks Toolkit - Strategy, Marketing, Operations, Consu...

More from Aureus Analytics

Using Machine Learning to Find a needle in a haystack Aureus Analytics

Net Promoter Score Pitfalls to Avoid

Related slideshows

More Related Content

What's hot

What's hot (20)

Viewers also liked

Viewers also liked (20)

More from Aureus Analytics

More from Aureus Analytics (16)

Recently uploaded

Recently uploaded (20)