The COVID-19 pandemic has forced companies to support far more customers and employees through digital channels than ever before. Many are turning to chatbots to help meet increasing demand, but traditional rules-based approaches can’t keep up. Our new Smart Answers add-on to Lucidworks Fusion makes existing chatbots and virtual assistants more intelligent and more valuable to the people you serve.
Hear guest speaker, Forrester Wave author Mike Gualtieri, discuss the importance of cognitive search and provide insights behind the newly published report, The Forrester Wave™: Cognitive Search, Q2 2019, in which Lucidworks is named a Leader.
The Ultimate Guide To Embedded Analytics Poojitha B
Did you know that the lack of in-context data prevents you from making smarter business decisions - and as a result, missing out on key revenue opportunities?
Webinar: Enable Insight Driven Data Risk Assessments with AILucidworks
Learn how top global enterprises today are taking proactive steps toward modernizing their current risk assessment systems with cognitive search and AI driven platforms.
Presented by: George Tziahanas, Partner, SOHO2
Simon Taylor, VP Global Partner & Alliances, Lucidworks
Building Search and Personalization at Nordstrom Rack | HautelookLucidworks
Ecommerce customers are accustomed to an accurate, smooth, and timely search experience. Behind the curtains is a chaotic battle to operationalize a hefty strategy, optimize a fickle infrastructure, and rally troops around a single vision. Hear how Nordstrom Rack | Hautelook braved this with help from Lucidworks Fusion.
Composite Apps, Inc. today announced “CURA Analytics”, a reimagined end-to-end solution implementation service, specifically developed to address the risk and massive failure rates that persist in the current enterprise BI projects landscape. The service is comprised of an engaging design centric process, proven templates and workflows, as well as the incorporation of enterprises’ existing technology investments to bring actionable insight and create accountability.
Composite apps cura-analytics mod march2016Norm Katz
CURA Analytics is a next-generation solution offerering from Composite Apps unlocks dormant value in your data investments by bringing your total business intelligence picture into focus
Top 5 Business Intelligence (BI) Trends in 2013Siva Shanmugam
Below are a few trends that we believe are going to gain momentum this year.
Agile IM
Cloud BI / SaaS BI
Mobile Business Intelligence
Analytics
Big Data
Our Journey to Self-Discovery: Synthesizing 30 Years of Data Pipelines with K...Neo4j
The document discusses using a knowledge graph to improve data pipelines at LPL Financial. It describes the author's history with knowledge graphs at previous companies and how LPL is using Neo4j to model account, client, and household relationships as well as financial concepts. It then presents the problem of increasing data volumes straining current pipelines. The document proposes mapping data sources, logical models, processing details, and more to a knowledge graph to gain benefits like optimizing pipelines, engaging stakeholders, and moving closer to intent-based data access. Potential enterprise benefits include better decisions, risk management, and becoming more knowledge-driven.
How to Use Algorithms to Scale Digital BusinessTeradata
Gartner defines digital business as the creation of new business designs by blurring the digital and physical worlds. Digital business creates new business opportunities, but the amount of data generated will eclipse the human ability to process it. Further, many complex decisions will need to be made in timeframes, and at scales, that are impossible by human actors. Gartner analyst Chet Geschickter will explain share advice on how to leverage algorithmic business principles to drive digital business success.
Information Driven Enterprise Architecture - Connected Brains 2018LoQutus
In this session we will show you how to deliver business
improvements with enterprise and information architecture. During this session you will get new insights to increase value to the organisation. We also explain our LEAF framework, an integrated EA framework leveraging information to build architectures more quickly.
An initiative to healthcare analytics with office 365 and power bi spsparis2017Thuan Ng
Today data is a valuable asset in every organization, especially in healthcare industry. For example, with data about number of patients by location, hospital shall have the ability to offer more services to take care of them rapidly by building more medical stataion. Or with doctor's workload you know how to start hiring more human resources to balance the workload. With Office 365 - a digital workplace platform and PowerBI - a business intelligence and analytics on Microsoft Cloud service, let's have a look at how the digital transformation is initiated for healthcare industry.
How a Data-Driven Culture Improves Organizational Performance Tableau Software
In the last few years, many researchers and analysts have predicted power shifts in business intelligence and analytics world. Today, self-service analytical tools are enabling information workers everywhere identify new insights and drive business performance.
In this slideshare, learn from IDC research and Amaysim BI Manager about:
Why meeting the analytical needs of business users matter to organizational performance
What’s driving leaders in APAC enterprises towards a self-service paradigm?
How to encourage adoption of analytical tools in your organization
How leading Asia Pacific enterprises such as Amaysim are adopting self-service analytics and the benefits they’ve experienced.
This slideshare came from a full webinar delivered by Tableau. You can the full length webinar at http://www.tableau.com/learn/webinars/how-analytic-culture-drives-performance-asia-pacific-organizations
Give your customers what they want, with SaaS embedded analytics Powered by GoodData. Read this guide to learn why Zendesk says “Advanced analytics are the #1 reason why customers upgrade.” Get a better understanding of:
1. How embedded analytics can help you differentiate in a crowded SaaS market
2. Why Forrester identifies the cloud and analytics as two key drivers of future business applications innovation
3. How you can practice agile revenue development, monetizing the data you already have within your core application
4. The unique benefits of becoming a Powered by GoodData embedded analytics partner
5. How GoodData is driving revenue, retention and relationships for software vendors across operations, martech, health, travel and other sectors
Humans are sentient. We perceive. We feel. We listen. The problem is the more you put together, the more we lose these capabilities. We get slower. The idea is, how we create a company that acts like a single organism, where we identify opportunities, and that allows us to work in a faster and exponential world world where development happens in months rather than years. Don't let digital transformation become a war of competitive attrition. You may need to invest in your future to change the game.
Power BI allows users to visualize data from different sources and datasets to make improved business decisions in real-time. It provides a familiar interface for both individual and collaborative work. Users can develop richer experiences by interacting with data through new visualization techniques. Data visualization dashboards can also be accessed from mobile devices across platforms for both online and offline use. Covenant Technology Partners offers a two-week proof of concept engagement to demonstrate Power BI's capabilities using a client's own data focused on a high-value use case.
Trying to figure out if embedded analytics are for you?
According to Gartner Research, more than 90% of business leaders view content information as a strategic asset, yet fewer than 10% can quantify its economic value. Read this guide to learn why you should be leveraging an asset you already own--data--to build relationships, increase retention, and drive revenue.
Optimize Business Intelligence Efforts With Embedded, Application-Driven Anal...SAP Analytics
Want to discover, procure, and provision business intelligence data more effectively? Forrester Consulting has a suggestion: embedded, application-driven analytics.
Foundational Strategies for Trust in Big Data Part 1: Getting Data to the Pla...Precisely
Teams working on new business initiatives, whether for enhancing customer engagement, creating new value, or addressing compliance considerations, know that a successful strategy starts with the synchronization of operational and reporting data from across the organization into a centralized repository for use in advanced analytics and other projects. However, the range and complexity of data sources as well as the lack of specialized skills needed to extract data from critical legacy systems often causes inefficiencies and gaps in the data being used by the business.
The first part of our webcast series on Foundation Strategies for Trust in Big Data provides insight into how Syncsort Connect with its design once, deploy anywhere approach supports a repeatable pattern for data integration by enabling enterprise architects and developers to ensure data from ALL enterprise data sources– from mainframe to cloud – is available in the downstream data lakes for use in these key business initiatives.
Data-centric design and the knowledge graphAlan Morrison
The #knowledgegraph--smart data that can describe your business and its domains--is now eating software. We won't be able to scale AI or other emerging tech without knowledge graphs, because those techs all require a transformed data foundation, large-scale integration, and shared data infrastructure.
Key to knowledge graphs are #semantics, #graphdatabase technology and a Tinker Toy-style approach to adding the missing verbs (which provide connections and context) back into your data. A knowledge graph foundation provides a means of contextualizing business domains, your content and other data, for #AI at scale.
This is from a talk I gave at the Data Centric Design for SMART DATA & CONTENT Enthusiasts meetup on July 31, 2019 at PwC Chicago. Thanks to Mary Yurkovic and Matt Turner for a very fun event!.
Do You Trust Your Machine Learning Outcomes? Precisely
How to improve trust in advanced analytics, AI, and machine learning
With the volume, velocity, and variety of data coming into the enterprise, IT teams are turning to artificial intelligence and machine learning to improve the efficiency and accuracy of their data management processes. But if you have underlying data integrity challenges, and you’re using that faulty data to train your machine learning algorithms, your machine learning is now fueled by faulty data. How does that impact your business decisions?
View this on-demand webinar with Dr. Tendü Yoğurtçu, Precisely CTO, for this informative discussion where she will examine various use cases for machine learning and advanced analytics. We will also explore the root causes of data integrity challenges, including:
- Poor data quality
- Data silos
- Lack of context that enriches the understanding of your data
Translating AI from Concept to Reality: Five Keys to Implementing AI for Know...Enterprise Knowledge
Lulit Tesfaye explains how foundational knowledge management and knowledge engineering approaches can play a key role in ensuring enterprise Artificial Intelligence (AI) initiatives start right, quickly demonstrate business value, and “stick” within the organization. The presentation includes real world case studies and examples of how organizations are approaching their data and AI transformations through knowledge maturity models to translate organizational information and data into actionable and clickable solutions. Originally delivered at data.world Summit, Spring 2022.
Learn the advantages and disadvantages of machine learning algorithms versus traditional statistical modelling approaches to solve complex business problems.
Building a Complete View Across the Customer Experience on Oracle BICSShiv Bharti
This document provides an overview and agenda for a presentation on building a 360-degree view of customers. It discusses the challenges of customer blind spots due to disparate data sources and considerations for eliminating blind spots such as data quality, standardization, and building a single customer view. The presentation will demonstrate Perficient's pre-built marketing analytics solution on the Oracle Business Intelligence Cloud Service and cover best practices for cloud business intelligence.
The document discusses creating a modern digital experience platform to deliver a seamless customer experience across channels. It highlights that customer expectations are driving the need for engagement on multiple channels. While most brands believe they understand customers, far fewer customers actually feel understood. The document then outlines key components of a digital experience platform, including understanding customers through personas and journey maps, orchestrating customer journeys in real-time, and using a middle layer like GraphQL to connect various systems and data sources. It discusses approaches like using Drupal as the CMS and integrating design systems, as well as challenges around integrating different technical systems to deliver omnichannel experiences.
ADV Slides: What Happened of Note in 1H 2020 in Enterprise Advanced AnalyticsDATAVERSITY
Reassessing the information management marketplace for your enterprise direction on an annual basis is too infrequent. The technology is changing too fast. Data and analytic maturity levels rapidly evolve. What is advanced today may be entry-level in two years. Let’s look at the high points for 1H 2020 in information management developments and how that may change what you are doing now. This can also be a strong data point for preparing 2021 budgets.
Analytics in Action: Embedded Analytics, EverywhereAggregage
What's the next big trend in analytics software and applications? You've probably used it without even knowing: embedded reporting and analytics. Software development teams more often now are embedding 3rd party analytics solutions into their products and applications to let them focus on other core areas of their software. They also want to provide what their users ask for: reporting and analytics from within the context of the applications they are already using. Dean Yao will talk you through powerful strategies and best practices in embedded reporting, dashboards and analytics that will add value to your products and applications while giving you an analytics partner you can rely on. Empower users with better data presentation and exploration for deeper insights into their data.
Analytics in Action: Embedded Analytics, EverywhereHannah Flynn
What's the next big trend in analytics software and applications? You've probably used it without even knowing: embedded reporting and analytics. Software development teams more often now are embedding 3rd party analytics solutions into their products and applications to let them focus on other core areas of their software. They also want to provide what their users ask for: reporting and analytics from within the context of the applications they are already using.
Dean Yao will talk you through powerful strategies and best practices in embedded reporting, dashboards and analytics that will add value to your products and applications while giving you an analytics partner you can rely on. Empower users with better data presentation and exploration for deeper insights into their data.
Scaling the mirrorworld with knowledge graphsAlan Morrison
After registration at https://www.brighttalk.com/webcast/9273/364148, you can view the full recording, which begins with Scott Abel's intro for a few minutes, then my talk for 20 minutes, and then Sebastian Gabler's. First presented on October 23 at an SWC webinar.
Conclusions:
(1) The mirrorworld (a world of digital twins, which will be 25 years in the making, according to Kevin Kelly) will require semantic knowledge graphs for interaction and interoperability.
(2) This fact implies massive future demand for knowledge graph technology and other new data infrastructure innovations, comparable to the scale of oil & gas industry infrastructure development over 150 years.
(3) Conceivably, knowledge graphs could be used to address a $205 billion market demand by 2021 for graph databases, information management, digital twins, conversational AI, virtual assistants and as knowledge bases/accelerated training for deep learning, etc. but the problem is that awareness of the tech is low, and the semantics community that understands the tech is still quite small.
(4) Over the next decades, knowledge graphs promise both scalability and substantial efficiencies in enterprises. But lack of awareness of its potential and how to harness it will continue to be stumbling blocks to adoption.
Digital strategies require cross-functional teams to maximize business benefits from data and technology. They involve understanding customers, competitors, innovation, data, and partnerships. Customers can provide competence and shape personalized experiences. Competitors may redefine industries or transform products to platforms. Data is an asset when converted to meaningful information and visualizations to guide decisions. Innovation starts by discovering customer needs and testing minimum viable products.
It is a fascinating, explosive time for enterprise analytics.
It is from the position of analytics leadership that the enterprise mission will be executed and company leadership will emerge. The data professional is absolutely sitting on the performance of the company in this information economy and has an obligation to demonstrate the possibilities and originate the architecture, data, and projects that will deliver analytics. After all, no matter what business you’re in, you’re in the business of analytics.
The coming years will be full of big changes in enterprise analytics and data architecture. William will kick off the fifth year of the Advanced Analytics series with a discussion of the trends winning organizations should build into their plans, expectations, vision, and awareness now.
ETDP 2015 D1 SMAC & the Journey from Automation to Digital Factory - Snjeev K...Comit Projects Ltd
COMIT/Fiatech Conference 2015, Hallam, London
Sanjeev Kapoor, Senior Project Manager, Emerging Technologies, Ford Motor Company
Note: This presentation is an amalgam of the two presentations in the agenda.
• Introduction to Manufacturing Automation, Digital Factory and Industry
• Smarter, safer robots bringing automation in manufacturing industry
• The Digital Factory Lifecycle and Case Studies
• How Digital Factory has positively impacted manufacturers enabling them to produce
Faster, Cheaper and Better Products
• Difference between “looking digital and being digital”
• The DNA of a Digital Enterprise & how Digital Factory is enabling Digital Industry
What is SMAC (Social, Mobile, Analytics and Cloud)?
• Key Trends in Social, Mobile, Analytics and Cloud Technologies
• How SMAC Technologies collectively can digitally transform your organization?
• Case Studies – How organizations across industries are leveraging SMAC Technologies for innovation and business growth?
• Future of SMAC Technologies
How to build an it transformation roadmapInnesGerrard
An estimated 80 percent of #businesses will need to transform their current IT efforts to keep up with new business expectations and technological developments. These include investments such as cloud computing, IoT and BigData projects.
How to Capitalize on Big Data with Oracle Analytics CloudPerficient, Inc.
The average age of a company listed on the S&P 500 has fallen from almost 60 years old in the 1950s to less than 20 years old today. Innovative companies that are willing to embrace transformative technologies make the list today, while businesses that are hesitant to embrace change risk becoming obsolete.
Innovators use big data solutions as a competitive advantage to increase revenue, reduce cost, and improve cash flow. Turn big data into actionable insights with Oracle Analytics Cloud.
We identified the big data opportunities in front of you and how to take advantage of them:
-Big data and its architecture
-Why a big data strategy is imperative to remaining relevant
-How Oracle Analytics Cloud can help you connect people, places, data, and systems to fundamentally change how you analyze, understand, and act on information
Build it…will they come by Shawn TrainerData Con LA
Abstract:- The truth about enabling self-service (and why you need it) Data is growing astronomically, historically and in real-time. So is the need for exploration and discovery. One size doesn’t fit all. We’ll be covering how to efficiently deliver information on-demand and promote self-service adoption with the right data platform.
How a Logical Data Fabric Enhances the Customer 360 ViewDenodo
Watch full webinar here: https://bit.ly/3GI802M
Organisations have struggled for years in understanding their customers, this has mainly been due to not having the right data available at the right point in time. In this session we will discuss the role of Data Virtualization in providing customer 360 degree view and look at some of the success stories our customers have told us about.
This document provides a sales strategy for IPenable, which designs communications solutions for electric utilities and device vendors. It outlines IPenable's target customers, key decision makers, sales processes, and initial sales successes and failures. The strategy involves prospecting utilities and vendors through conferences, associations, and meetings with CTOs, project managers, and engineers. The sales cycle can take 6 months to 5 years as utility projects require significant planning. Initial successes came from informational calls to understand customer needs, while delays occurred without a clear customer strategy or impatience with long sales cycles in the utility sector.
This document summarizes a presentation by LogiKal on business intelligence and project controls. It introduces LogiKal and their team members, including their experience in utilizing Power BI and Power Automate. The benefits of business intelligence are outlined, including improved decision making and productivity. Common challenges to BI adoption are discussed such as data quality issues, infrastructure gaps, and low user adoption. Finally, the concept of a Center of Excellence is introduced to champion BI use through activities like defining roles, stakeholder engagement, and managing a project backlog.
Similar to Webinar: Smart answers for employee and customer support after covid 19 - Europe (20)
Search is the Tip of the Spear for Your B2B eCommerce StrategyLucidworks
With ecommerce experiencing explosive growth, it seems intuitive that the B2B segment of that ecosystem is mirroring the same trajectory. That said, B2B has very different needs when it comes to transacting with the same style of experiences that we see in B2C. For instance, B2B ecommerce is about precision findability, whereas B2C customers can convert at higher rates when they’re just browsing online. In order for the B2B buying experience to be successful, search needs to be tuned to meet the unique needs of the segment.
In this webinar with Forrester senior analyst Joe Cicman, you’ll learn:
-Which verticals in B2B will drive the most growth, and how machine-learning powered personalization tactics can be deployed to support those specific verticals
-Why an omnichannel selling approach must be deployed in order to see success in B2B
-How deploying content search capabilities will support a longer sales cycle at scale
-What the next steps are to support a robust B2B commerce strategy supported by new technology
Speakers
Joe Cicman, Senior Analyst, Forrester
Jenny Gomez, VP of Marketing, Lucidworks
Customer loyalty starts with quickly responding to your customer’s needs. When it comes to resolving open support cases, time is of the essence. Time spent searching for answers adds up and creates inefficiencies in resolving cases at scale. Relevant answers need to be a few clicks away and easily accessible for agents directly from their service console.
We will explore how Lucidworks’ Agent Insights application automatically connects agents with the correct answers and resources. You’ll learn how to:
-Configure a proactive widget in an agent’s case view page to access resources across third-party systems (such as Sharepoint, Confluence, JIRA, Zendesk, and ServiceNow).
-Easily set up query pipelines to autonomously route assets and resources that are relevant to the case-at-hand—directly to the right agent.
-Identify subject matter experts within your support data and access tribal knowledge with lightning-fast speed.
How Crate & Barrel Connects Shoppers with Relevant ProductsLucidworks
Lunch and Learn during Retail TouchPoints #RIC21 virtual event.
***
Crate & Barrel’s previous search solution couldn’t provide its shoppers with an online search and browse experience consistent with the customer-centric Crate & Barrel brand. Meanwhile, Crate & Barrel merchandisers spent the bulk of their time manually creating and maintaining search rules. The search experience impacted customer retention, loyalty, and revenue growth.
Join this lunch & learn for an interactive chat on how Crate & Barrel partnered with Lucidworks to:
-Improve search and browse by modernizing the technology stack with ML-based personalization and merchandising solutions
-Enhance the experience for both shoppers and merchandisers
-Explore signals to transform the omnichannel shopping experience
Questions? Visit https://lucidworks.com/contact/
Learn how to guide customers to relevant products using eCommerce search, hyper-personalisation, and recommendations in our ‘Best-In-Class Retail Product Discovery’ webinar.
Nowadays, shoppers want their online experience to be engaging, inspirational and fulfilling. They want to find what they’re looking for quickly and easily. If the sought after item isn’t available, they want the next best product or content surfaced to them. They want a website to understand their goals as though they were talking to a sales assistant in person, in-store.
In this webinar, we explore IMRG industry data insights and a best-in-class example of retail product discovery. You’ll learn:
- How AI can drive increased revenue through hyper-personalised experiences
- How user intent can be easily understood and results displayed immediately
- How merchandisers can be empowered to curate results and product placement – all without having to rely on IT.
Presented by:
Dave Hawkins, Principal Sales Engineer - Lucidworks
Matthew Walsh, Director of Data & Retail - IMRG
Connected Experiences Are Personalized ExperiencesLucidworks
Many companies claim personalization and omnichannel capabilities are top priorities. Few are able to deliver on those experiences.
For a recent Lucidworks-commissioned study, Forrester Consulting surveyed 350+ global business decision-makers to see what gets in the way of achieving these goals. They discovered that inefficient technology, lack of behavioral insights, and failure to tie initiatives to enterprise-wide goals are some of the most frequent blockers to personalization success.
Join guest speaker, Forrester VP and Principal Analyst, Brendan Witcher, and Lucidworks CEO, Will Hayes, to hear the results of the Forrester Consulting study, how to avoid “digital blindness,” and how to apply VoC data in real-time to delight customers with personalized experiences connected across every touchpoint.
In this webinar, you’ll learn:
- Why companies who utilize real-time customer signals report more effective personalization
- How to connect employees and customers in a shared experience through search and browse
- How Lucidworks clients Lenovo, Morgan Stanley and Red Hat fast-tracked improvements in conversion, engagement and customer satisfaction
Featuring
- Will Hayes, CEO, Lucidworks
- Brendan Witcher, VP, Principal Analyst, Forrester
Intelligent Insight Driven Policing with MC+A, Toronto Police Service and Luc...Lucidworks
Intelligent Policing. Leveraging Data to more effectively Serve Communities.
Policing in the next decade is anticipated to be very different from historical methods. More data driven, more focused on the intricacies of communities they serve and more open and collaborative to make informed recommendations a reality. Whether its social populations, NIBRS or organization improvement that’s the driver, the IT requirement is largely the same. Provide 360 access to large volumes of siloed data to gain a full 360 understanding of existing connections and patterns for improved insight and recommendation.
Join us for a round table discussion of how the Toronto Police Service is better serving their community through deploying a unified intelligent data platform.
Data innovation improves officers' engagement with existing data and streamlines investigation workflows by enhancing collaboration. This improved visibility into existing police data allows for a more intelligent and responsive police force.
In this webinar, we'll cover:
-The technology needs of an intelligent police force.
-How a Global Search improves an officer's interaction with existing data.
Featuring:
-Simon Taylor, VP, Worldwide Channels & Alliances, Lucidworks
-Michael Cizmar, Managing Director, MC+A
-Ian Williams, Manager of Analytics & Innovation, Toronto Police Service
[Webinar] Intelligent Policing. Leveraging Data to more effectively Serve Com...Lucidworks
Policing in the next decade is anticipated to be very different from historical methods. More data driven, more focused on the intricacies of communities they serve and more open and collaborative to make informed recommendations a reality. Whether its social populations, NIBRS or organization improvement that’s the driver, the IT requirement is largely the same. Provide 360 access to large volumes of siloed data to gain a full 360 understanding of existing connections and patterns for improved insight and recommendation.
Join us for a round table discussion of how the Toronto Police Service is better serving their community through deploying a unified intelligent data platform.
Data innovation improves officers' engagement with existing data and streamlines investigation workflows by enhancing collaboration. This improved visibility into existing police data allows for a more intelligent and responsive police force.
In this webinar, we'll cover:
The technology needs of an intelligent police force.
How a Global Search improves an officer's interaction with existing data.
Featuring
-Simon Taylor, VP, Worldwide Channels & Alliances, Lucidworks
-Michael Cizmar, Managing Director, MC+A
-Ian Williams, Manager of Analytics & Innovation, Toronto Police Service
Preparing for Peak in Ecommerce | eTail Asia 2020Lucidworks
This document provides a framework for prioritizing onsite search problems and key performance indicators (KPIs) to measure for e-commerce search optimization. It recommends prioritizing fixing searches that yield no results, improving relevance of results, and reducing false positives. The most essential KPIs to measure include query latency, throughput, result relevance through click-through rates and NDCG scores. The document also provides tips for self-benchmarking search performance and examples of search performance benchmarks across nine e-commerce sites from various industries.
Accelerate The Path To Purchase With Product Discovery at Retail Innovation C...Lucidworks
Wish your conversion rates were higher? Can’t figure out how to efficiently and effectively serve all the visitors on your site? Embarrassed by the quality of your product discovery experience? The bar is high and the influx of online shopping over recent months has reminded us that the opportunities are real. We’re all deep in holiday prep, but let’s take a few minutes to think about January 2021 and beyond. How can we position ourselves for success with our customers and against our competition?
Grab your lunch and let’s dive into three strategies that need to be part of your 2021 roadmap. You don’t need an army to get there. But you do need to take action and capitalize on the shoppers abandoning the product discovery journey on your site.
In this session, attendees will find out how to:
-Take control of merchandising at scale;
-Implement hands-free search relevancy; and
-Address personalization challenges.
The Service Industry After COVID-19: The Soul of Service in a Virtual MomentLucidworks
Before COVID-19, almost 80% of the US workforce worked service in jobs that involve in-person interaction with strangers. Now, leaders of service organizations must reshape their offerings during the pandemic and prepare for whatever the new normal turns out to be. Our three panelists will share ideas for adapting their service businesses, now that closer-than-six-feet isn’t an option.
Join Lucidworks as we talk shop with 3 service business leaders, covering:
-Common impacts of the pandemic on service businesses (and what to do about them),
-How service teams can maintain a human touch across virtual channels, and
-Plans for the future, before and after the pandemic subsides.
Featuring
-Sara Nathan, President & CEO, AMIGOS
-Anthony Carruesco, Founder, AC Fly Fishing
-sara bradley, chef and proprietor, freight house
-Justin Sears, VP Product Marketing, Lucidworks
Where Search Meets Science and Style Meets Savings: Nordstrom Rack's Journey ...Lucidworks
Nordstrom Rack | Hautelook curates and serves customers a wide selection of on-trend apparel, accessories, and shoes at an everyday savings of up to 75 percent off regular prices. With over a million visitors shopping across different platforms every day, and a realization that customers have become accustomed to robust and personalized search interactions, Nordstrom Rack | Hautelook launched an initiative over a year ago to provide data science-driven digital experiences to their customers.
In this session, we’ll discuss Nordstrom Rack | Hautelook’s journey of operationalizing a hefty strategy, optimizing a fickle infrastructure, and rallying troops around a single vision of building an expansible machine-learning driven product discovery engine.
The audience will learn about:
-The key technical challenges and outcomes that come with onboarding a solution
-The lessons learned of creating and executing operational design
-The use of Lucidworks Fusion to plug custom data science models into search and browse applications to understand user intent and deliver personalized experiences
Apply Knowledge Graphs and Search for Real-World Decision IntelligenceLucidworks
Knowledge graphs and machine learning are on the rise as enterprises hunt for more effective ways to connect the dots between the data and the business world. With newer technologies, the digital workplace can dramatically improve employee engagement, data-driven decisions, and actions that serve tangible business objectives.
In this webinar, you will learn
-- Introduction to knowledge graphs and where they fit in the ML landscape
-- How breakthroughs in search affect your business
-- The key features to consider when choosing a data discovery platform
-- Best practices for adopting AI-powered search, with real-world examples
Presenter: Justin Sears, Lucidworks and Shalin Mangar
Description: Apache Solr is one of the most trusted and performant search engines. Many of the world’s largest companies use Solr to power their e-commerce and workplace web applications. But obtaining the required expertise, managing and scaling infrastructure, administering security, and performing upgrades for an enterprise-grade Solr environment can be difficult and expensive — preventing infrastructure leaders from delivering Solr’s time-tested advantages to their organizations.
KMWorld 2019 - Diane Burley - Bringing a Consumer-Like Experience to the Digi...Lucidworks
This document discusses using artificial intelligence and machine learning to power personalized digital experiences for employees and customers. It highlights how analyzing data signals can be used to dynamically customize experiences. Case studies show how Lucidworks' search products like Fusion helped companies like Reddit and Red Hat improve search capabilities, support experiences, and reduce infrastructure costs. The document promotes Lucidworks' solutions for digital commerce applications using features like filtering, visualization, machine learning, and personalized recommendations.
Using Search to Drive Self-Help Success at VeritasLucidworks
Learn how to use ROI to validate knowledge management and search to management, by delivering a better customer self-service experience that improves customer success and satisfaction. Understand the simple business case that justified investment in Lucidworks Fusion to deliver unified search across multiple repositories, allowing both customers and support engineers to maximize productivity. Identity management and security models allow support engineers to use the same interface as customers, making it easy to teach customers how to self-solve while still protecting sensitive data.
Speaker: Joe Kugler, Sr Mgr, Knowledge
Management and Self Help Experience, Veritas Technologies
Learn how to use user-generated search data to improve relevancy of results at scale. As search development and data science converge, Lucidworks Fusion provides a solution that including AI and signal-driven features out of the box.
Speaker: Mark Moyou, Data Science Manager, Lucidworks
Enterprise Information Architecture: Empowering AI in the Digital WorkplaceLucidworks
Search is an essential component of the digital workplace. The Digital Workplace is an ecosystem of information that is managed in multiple systems, exposed in multiple experiences, and needs to meet the needs of a wide range of users. This information drives decision-making, analytics, and knowledge sharing across the organization. When your information architecture, taxonomies, and metadata are implemented across the enterprise, the power of AI driven search is unlocked.
Lucidworks Fusion at Foot Locker: Speed at ScaleLucidworks
Fusion was implemented at Foot Locker to improve the speed and scalability of their search capabilities. It helped reduce indexing times from 1 hour to 5 minutes, enabled A/B testing and experiments, and provided more dynamic faceting and keyword handling. Customers experienced a 0.25-1% increase in conversion, 1-2% increase in revenue per visit, and 4% decrease in null search rates. Future goals include enabling dynamic relevancy using analytics, geospatial search, multi-lingual support, and expanding to Europe and Asia-Pacific markets.
Get the inside scoop on how industry leaders in Europe are developing and executing their digital transformation strategies.
451 Research VP and expert analyst, Matt Aslett and Lucidworks VP Channel, Simon Taylor shares and discusses key insights on:
The top challenges and aspirations European business and technology leaders are solving using AI and search technology
Which search and AI use cases are making the biggest impact in industries such as finance, healthcare, retail and energy in Europe
What characteristics technology buyers should use when evaluating AI and search solutions
TrustArc Webinar - Innovating with TRUSTe Responsible AI CertificationTrustArc
In a landmark year marked by significant AI advancements, it’s vital to prioritize transparency, accountability, and respect for privacy rights with your AI innovation.
Learn how to navigate the shifting AI landscape with our innovative solution TRUSTe Responsible AI Certification, the first AI certification designed for data protection and privacy. Crafted by a team with 10,000+ privacy certifications issued, this framework integrated industry standards and laws for responsible AI governance.
This webinar will review:
- How compliance can play a role in the development and deployment of AI systems
- How to model trust and transparency across products and services
- How to save time and work smarter in understanding regulatory obligations, including AI
- How to operationalize and deploy AI governance best practices in your organization
Top 12 AI Technology Trends For 2024.pdfMarrie Morris
Technology has become an irreplaceable component of our daily lives. The role of AI in technology revolutionizes our lives for the betterment of the future. In this article, we will learn about the top 12 AI technology trends for 2024.
"Building Future-Ready Apps with .NET 8 and Azure Serverless Ecosystem", Stan...Fwdays
.NET 8 brought a lot of improvements for developers and maturity to the Azure serverless container ecosystem. So, this talk will cover these changes and explain how you can apply them to your projects. Another reason for this talk is the re-invention of Serverless from a DevOps perspective as a Platform Engineering trend with Backstage and the recent Radius project from Microsoft. So now is the perfect time to look at developer productivity tooling and serverless apps from Microsoft's perspective.
Discovery Series - Zero to Hero - Task Mining Session 1DianaGray10
This session is focused on providing you with an introduction to task mining. We will go over different types of task mining and provide you with a real-world demo on each type of task mining in detail.
UiPath Community Day Amsterdam: Code, Collaborate, ConnectUiPathCommunity
Welcome to our third live UiPath Community Day Amsterdam! Come join us for a half-day of networking and UiPath Platform deep-dives, for devs and non-devs alike, in the middle of summer ☀.
📕 Agenda:
12:30 Welcome Coffee/Light Lunch ☕
13:00 Event opening speech
Ebert Knol, Managing Partner, Tacstone Technology
Jonathan Smith, UiPath MVP, RPA Lead, Ciphix
Cristina Vidu, Senior Marketing Manager, UiPath Community EMEA
Dion Mes, Principal Sales Engineer, UiPath
13:15 ASML: RPA as Tactical Automation
Tactical robotic process automation for solving short-term challenges, while establishing standard and re-usable interfaces that fit IT's long-term goals and objectives.
Yannic Suurmeijer, System Architect, ASML
13:30 PostNL: an insight into RPA at PostNL
Showcasing the solutions our automations have provided, the challenges we’ve faced, and the best practices we’ve developed to support our logistics operations.
Leonard Renne, RPA Developer, PostNL
13:45 Break (30')
14:15 Breakout Sessions: Round 1
Modern Document Understanding in the cloud platform: AI-driven UiPath Document Understanding
Mike Bos, Senior Automation Developer, Tacstone Technology
Process Orchestration: scale up and have your Robots work in harmony
Jon Smith, UiPath MVP, RPA Lead, Ciphix
UiPath Integration Service: connect applications, leverage prebuilt connectors, and set up customer connectors
Johans Brink, CTO, MvR digital workforce
15:00 Breakout Sessions: Round 2
Automation, and GenAI: practical use cases for value generation
Thomas Janssen, UiPath MVP, Senior Automation Developer, Automation Heroes
Human in the Loop/Action Center
Dion Mes, Principal Sales Engineer @UiPath
Improving development with coded workflows
Idris Janszen, Technical Consultant, Ilionx
15:45 End remarks
16:00 Community fun games, sharing knowledge, drinks, and bites 🍻
"Making .NET Application Even Faster", Sergey Teplyakov.pptxFwdays
In this talk we're going to explore performance improvement lifecycle, starting with setting the performance goals, using profilers to figure out the bottle necks, making a fix and validating that the fix works by benchmarking it. The talk will be useful for novice and seasoned .NET developers and architects interested in making their application fast and understanding how things work under the hood.
Cracking AI Black Box - Strategies for Customer-centric Enterprise ExcellenceQuentin Reul
The democratization of Generative AI is ushering in a new era of innovation for enterprises. Discover how you can harness this powerful technology to deliver unparalleled customer value and securing a formidable competitive advantage in today's competitive market. In this session, you will learn how to:
- Identify high-impact customer needs with precision
- Harness the power of large language models to address specific customer needs effectively
- Implement AI responsibly to build trust and foster strong customer relationships
Whether you're at the early stages of your AI journey or looking to optimize existing initiatives, this session will provide you with actionable insights and strategies needed to leverage AI as a powerful catalyst for customer-driven enterprise success.
Generative AI technology is a fascinating field that focuses on creating comp...Nohoax Kanont
Generative AI technology is a fascinating field that focuses on creating computer models capable of generating new, original content. It leverages the power of large language models, neural networks, and machine learning to produce content that can mimic human creativity. This technology has seen a surge in innovation and adoption since the introduction of ChatGPT in 2022, leading to significant productivity benefits across various industries. With its ability to generate text, images, video, and audio, generative AI is transforming how we interact with technology and the types of tasks that can be automated.
Welcome to Cyberbiosecurity. Because regular cybersecurity wasn't complicated...Snarky Security
How wonderful it is that in our modern age, every bit of our biological data can be digitized, stored, and potentially pilfered by cyber thieves! Isn't it just splendid to think that while scientists are busy pushing the boundaries of biotechnology, hackers could be plotting the next big bio-data heist? This delightful scenario is brought to you by the ever-expanding digital landscape of biology and biotechnology, where the integration of computer science, engineering, and data science transforms our understanding and manipulation of biological systems.
While the fusion of technology and biology offers immense benefits, it also necessitates a careful consideration of the ethical, security, and associated social implications. But let's be honest, in the grand scheme of things, what's a little risk compared to potential scientific achievements? After all, progress in biotechnology waits for no one, and we're just along for the ride in this thrilling, slightly terrifying, adventure.
So, as we continue to navigate this complex landscape, let's not forget the importance of robust data protection measures and collaborative international efforts to safeguard sensitive biological information. After all, what could possibly go wrong?
-------------------------
This document provides a comprehensive analysis of the security implications biological data use. The analysis explores various aspects of biological data security, including the vulnerabilities associated with data access, the potential for misuse by state and non-state actors, and the implications for national and transnational security. Key aspects considered include the impact of technological advancements on data security, the role of international policies in data governance, and the strategies for mitigating risks associated with unauthorized data access.
This view offers valuable insights for security professionals, policymakers, and industry leaders across various sectors, highlighting the importance of robust data protection measures and collaborative international efforts to safeguard sensitive biological information. The analysis serves as a crucial resource for understanding the complex dynamics at the intersection of biotechnology and security, providing actionable recommendations to enhance biosecurity in an digital and interconnected world.
The evolving landscape of biology and biotechnology, significantly influenced by advancements in computer science, engineering, and data science, is reshaping our understanding and manipulation of biological systems. The integration of these disciplines has led to the development of fields such as computational biology and synthetic biology, which utilize computational power and engineering principles to solve complex biological problems and innovate new biotechnological applications. This interdisciplinary approach has not only accelerated research and development but also introduced new capabilities such as gene editing and biomanufact
Welcome to Cyberbiosecurity. Because regular cybersecurity wasn't complicated...
Webinar: Smart answers for employee and customer support after covid 19 - Europe
1. 1
SPEAKER NAME
SPEAKER TITLE
Smart Answers for
Employee and Customer
Support After COVID-19
June 03, 2020
Steven Mierop, Senior Solutions Engineer
Radu Miclaus, Director Product, AI and Cloud
3. 3
Agenda
■ Current challenges and opportunities
■ Use cases and benefits
■ Smart Answers solution overview
■ Customer care demo
4. 4
“31% of CIOs have already deployed
or are in short-term planning to
deploy conversational platforms, up
from 21% from 2018.”
Gartner | JULY 2019
5. 5
“By 2025, customer service
organizations that embed AI in their
multichannel customer engagement
platform will elevate operational
efficiency by 25%.”
Gartner | JULY 2019
6. 6
In 2020, COVID19 has forced business to
go virtual
● Millions of employees now working from home
● Exposed the weaknesses in current information
discovery tools
● Created an explosion of online support requests
● Reduced the available call center/support resources
7. 7
Limitations of
traditional chatbots
■ Static, rules-driven
workflows
■ Limited domain knowledge
■ Non-contextual
■ Complex to integrate and
scale with backend systems
■ Leave users frustrated and
without answers
8. 88
✓Immediate, contextual answers to
natural language questions
✓Improves self-service customer
support and call deflection
✓ Aids agent effectiveness
✓Enables employee self-service
✓May replace static,
customer-facing
knowledge
base systems
SMART ANSWERS ON LUCIDWORKS FUSION
An advanced deep learning add-on for chatbots and virtual
assistants
9. 9
CUSTOMER SUPPORT
■ CALL CENTERS: IMPROVES
AGENT EFFECTIVENESS WITH
FAST ANSWERS &
RECOMMENDATIONS
■ SELF-SERVICE PORTALS: MAKE
CHATBOT SUPPORT SESSIONS
MORE INTERACTIVE FOR
HIGHER RESOLUTION RATES
■ DEFLECT MORE CALLS: FREE
SUPPORT TEAM TO FOCUS ON
THE HARDER PROBLEMS
11. 11
EMPLOYEE HELP DESK
SELF-SERVICE
■ 1ST TIME REMOTE WORKERS:
HELP THEM FIND WHAT THEY
NEED FROM AFAR
■ DIGITAL ASSISTANTS &
CHATBOTS DEFLECT
HELPDESK TICKETS
■ PERSONALIZED ANSWERS
OFFLOAD TRANSITIONAL
QUESTIONS ON HR, TRAVEL,
AND EXPENSE REPORTING
POLICIES
16. 16
About Databak
• Data Backup and Recovery
• Overloaded Call Centers
• High Customer Support Cost
• Inflexible Legacy Search Application
CASE STUDY
17. 17
Smart Answers Differentiators
Smart Answers comes with connected resources for fast time to value
Robust ML &
deep learning
Interpret user intent and
deliver relevant results.
Cold-start method for when
there are no existing FAQ
docs.
Scalable
enterprise search
Fusion’s index and query
pipelines reduce the long-term
burden of managing and scaling
backend systems.
Pluggable API
framework
Easily integrate Smart
Answers with existing chatbot
frameworks and knowledge
bases to build and scale faster.
Low-code model
training
Allows users without data
science expertise to train
and deploy ML models.
18. 18
Smart Answers with existing curated FAQs
18
Model Training Model Publishing Model Serving
DOCUMENTS
SEARCH
COLLECTION
SEARCHUI
INDEX PIPELINE QUERY PIPELINE
Model
Upload to Fusion Store
Model Callable from Index
and Query Pipelines
Offline Training:
Deep Learning Word Vector Model loaded to
Container and Job Execution
Chatbot
framework
Capture User feedback as signals
& use to retrain the model
FAQ Documents
(Q/A Pairs)
Input Output
Rank By Fusion
Optimized Query
Pipeline
Model Train Job
23. 23
Learn More
Read the blogs:
The Technology Behind Effective Self-Service
https://lucidworks.com/post/technology-behind-effective-self-service/
When In-Person Shopping Isn’t an Option
https://lucidworks.com/post/actionable-ecommerce-metrics/
Contact us: https://lucidworks.com/contact/
Check out these resources to learn more about Smart Answers