BEST CREDIT CARDS OF AUGUST 2024

Best Credit Cards of August 2024

Updated: Jul 24, 2024
Paul Soucy
Written by
Lead Assigning Editor
Sara Rathner
Reviewed by
Senior Writer
Kenley Young
Edited by
Fact Checked
Assigning Editor
Fact Checked
Paul Soucy
Written by
Lead Assigning Editor
Sara Rathner
Reviewed by
Senior Writer
Kenley Young
Edited by
Fact Checked
Assigning Editor
Fact Checked
Many or all of the products on this page are from partners who compensate us when you click to or take an action on their website, but this does not influence our evaluations or ratings. Our opinions are our own.

The best credit card is one that's best aligned with your specific needs. NerdWallet's credit card experts have reviewed and rated hundreds of options for the best credit cards of 2024 – from generous rewards and giant sign-up bonuses to long 0% APR periods and credit-building help, so you can find the best fit for your needs.

  • 250+ credit cards reviewed and rated by our team of experts

  • 80+ years of combined experience covering credit cards and personal finance

  • 100+ categories of best credit card selections (See our top picks)

  • Objective comprehensive ratings rubrics (Methodology)

NerdWallet's credit cards content, including ratings and recommendations, is overseen by a team of writers and editors who specialize in credit cards. Their work has appeared in The Associated Press, USA Today, The New York Times, MarketWatch, MSN, NBC's "Today," ABC's "Good Morning America" and many other national, regional and local media outlets. Each writer and editor follows NerdWallet's strict guidelines for editorial integrity.

  • 250+ credit cards reviewed and rated by our team of experts

  • 80+ years of combined experience covering credit cards and personal finance

  • 100+ categories of best credit card selections (See our top picks)

  • Objective comprehensive ratings rubrics (Methodology)

NerdWallet's credit cards content, including ratings and recommendations, is overseen by a team of writers and editors who specialize in credit cards. Their work has appeared in The Associated Press, USA Today, The New York Times, MarketWatch, MSN, NBC's "Today," ABC's "Good Morning America" and many other national, regional and local media outlets. Each writer and editor follows NerdWallet's strict guidelines for editorial integrity.

Best Credit Cards of 2024: Student

Best Student Cards of August 2024

Credit card
NerdWallet rating
Annual feeIntro offerRewards rateApply now
Discover it® Student Cash Back ImageDiscover it® Student Cash Back

$0

Cashback Match™

1%-5%

Cashback
Discover it® Student Chrome ImageDiscover it® Student Chrome

$0

Cashback Match™

1%-2%

Cashback
Capital One SavorOne Student Cash Rewards Credit Card ImageCapital One SavorOne Student Cash Rewards Credit Card

$0

$50

1%-10%

Cashback
Bank of America® Travel Rewards credit card for Students ImageBank of America® Travel Rewards credit card for Students
Apply Now
on Bank of America's website
on Bank of America's website

$0

25,000

points

1.5x

Points
Apply Now
on Bank of America's website
on Bank of America's website
Chase Freedom Rise® ImageChase Freedom Rise®
Apply Now
on Chase's website
on Chase's website

$0

$25

1.5%

Cashback
Apply Now
on Chase's website
on Chase's website
save money

Find the right credit card for you.

Whether you want to pay less interest or earn more rewards, the right card's out there. Just answer a few questions and we'll narrow the search for you.

Best Credit Cards of 2024 For

Student

Best Student Cards of 2024

Best for: Rotating bonus categories
Annual fee
$0
Rewards rate
1%-5%
Cashback
Intro offer
Cashback Match™
Recommended credit score
Purchase Intro APR
0% intro APR on purchases for 6 months
Balance transfer intro APR
10.99% intro APR on balance transfers for 6 months
Regular APR
18.24%-27.24% Variable APR
Annual fee
$0
Rewards rate
1%-5%
Cashback
Intro offer
Cashback Match™
Recommended credit score
Purchase Intro APR
0% intro APR on purchases for 6 months
Balance transfer intro APR
10.99% intro APR on balance transfers for 6 months
Regular APR
18.24%-27.24% Variable APR
5%
Cash back on everyday purchases at different places you shop each quarter like grocery stores, restaurants, gas stations, and more, up to the quarterly maximum when you activate.
1%
Cash back on all other purchases - automatically.
  • INTRO OFFER: Unlimited Cashback Match for all new cardmembers – only from Discover. Discover will automatically match all the cash back you’ve earned at the end of your first year! So you could turn $50 cash back into $100. Or turn $100 cash back into $200. There’s no minimum spending or maximum rewards. Just a dollar-for-dollar match.
  • Earn 5% cash back on everyday purchases at different places you shop each quarter like grocery stores, restaurants, gas stations, and more, up to the quarterly maximum when you activate. Plus, earn unlimited 1% cash back on all other purchases—automatically.
  • Redeem your rewards for cash at any time.
  • No credit score required to apply.
  • Discover could help you reduce exposure of your personal information online by helping you remove it from select people-search sites that could sell your data. It’s free, activate with the mobile app.
  • No annual fee and build your credit with responsible use.
  • 0% intro APR on purchases for 6 months, then the standard variable purchase APR of 18.24% - 27.24% applies.
  • Terms and conditions apply.
  • View Rates & Fees
Pros
  • No annual fee

  • Qualify with limited/bad credit

  • Bonus categories

  • Intro APR period

  • Reports to the three major credit bureaus

Cons
  • Complicated rewards

Read full review
Best for: Simplicity and value
Annual fee
$0
Rewards rate
1%-2%
Cashback
Intro offer
Cashback Match™
Recommended credit score
Purchase Intro APR
0% intro APR on purchases for 6 months
Balance transfer intro APR
10.99% intro APR on balance transfers for 6 months
Regular APR
18.24%-27.24% Variable APR
Annual fee
$0
Rewards rate
1%-2%
Cashback
Intro offer
Cashback Match™
Recommended credit score
Purchase Intro APR
0% intro APR on purchases for 6 months
Balance transfer intro APR
10.99% intro APR on balance transfers for 6 months
Regular APR
18.24%-27.24% Variable APR
2%
Cash back at Gas stations on up to $1,000 in combined purchases each quarter.
2%
Cash back at Restaurants on up to $1,000 in combined purchases each quarter.
1%
Cash back on all other purchases - automatically.
  • INTRO OFFER: Unlimited Cashback Match for all new cardmembers – only from Discover. Discover will automatically match all the cash back you’ve earned at the end of your first year! So you could turn $50 cash back into $100. Or turn $100 cash back into $200. There’s no minimum spending or maximum rewards. Just a dollar-for-dollar match.
  • Earn 2% cash back at Gas Stations and Restaurants on up to $1,000 in combined purchases each quarter, automatically. Plus earn unlimited 1% cash back on all other purchases.
  • Redeem your rewards for cash at any time.
  • No credit score required to apply.
  • Discover could help you reduce exposure of your personal information online by helping you remove it from select people-search sites that could sell your data. It’s free, activate with the mobile app.
  • No annual fee and build your credit with responsible use.
  • 0% intro APR on purchases for 6 months, then the standard variable purchase APR of 18.24% - 27.24% applies.
  • Terms and conditions apply.
  • View Rates & Fees
Pros
  • No annual fee

  • Intro APR period

  • Qualify with average credit

  • Bonus categories

Cons
  • Complicated rewards

Read full review
Best for: Students
Annual fee
$0
Rewards rate
1%-10%
Cashback
Intro offer
$50
Regular APR
19.99%-29.99% Variable APR
Recommended credit score
Annual fee
$0
Rewards rate
1%-10%
Cashback
Intro offer
$50
Recommended credit score
Regular APR
19.99%-29.99% Variable APR
10%
Cash back on purchases made through Uber & Uber Eats.
8%
Cash back on Capital One Entertainment purchases and tickets at Vivid Seats.
5%
Cash back on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.
3%
Cash back on dining.
3%
Cash back on entertainment.
3%
Cash back on popular streaming services.
3%
Cash back at grocery stores (excluding superstores like Walmart® and Target®).
1%
Cash back on all other purchases.
  • Earn unlimited 3% cash back on dining, entertainment, popular streaming services and at grocery stores (excluding superstores like Walmart® and Target®), with 1% on all other purchases
  • Early Spend Bonus: Earn $50 when you spend $100 in the first three months
  • Earn 10% cash back on purchases made through Uber & Uber Eats, plus complimentary Uber One membership statement credits through 11/14/2024
  • Enjoy peace of mind with $0 Fraud Liability so that you won't be responsible for unauthorized charges
  • Enjoy no annual fee, foreign transaction fees, or hidden fees
  • Earn unlimited 5% cash back on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options. Terms apply
  • Earn up to $500 a year by referring friends and family when they're approved for a Capital One credit card
  • Earn 8% cash back on entertainment purchases when you book through the Capital One Entertainment portal
  • Build your credit with responsible card use
  • Whether you're at a 4-year university, community college or other higher education institution, this card might be an option for you
  • View Rates & Fees
Pros
  • No annual fee

  • Bonus categories

  • No rewards caps

  • Reports to the three major credit bureaus

Cons
  • High APR

Read full review
Best for: Travel rewards (for those with established credit)
Annual fee
$0
Rewards rate
1.5x
Points
Intro offer
25,000
points
Recommended credit score
Purchase Intro APR
0% intro APR on Purchases for 15 billing cycles
Balance transfer intro APR
0% intro APR on Balance Transfers for 15 billing cycles for any balance transfer made in the first 60 days
Regular APR
19.24%-29.24% Variable APR
Apply Now
on Bank of America's website
on Bank of America's website
Annual fee
$0
Rewards rate
1.5x
Points
Intro offer
25,000
points
Recommended credit score
Purchase Intro APR
0% intro APR on Purchases for 15 billing cycles
Balance transfer intro APR
0% intro APR on Balance Transfers for 15 billing cycles for any balance transfer made in the first 60 days
Regular APR
19.24%-29.24% Variable APR
1.5x
Points per $1 spent on all purchases.
  • Earn unlimited 1.5 points per $1 spent on all purchases, with no annual fee and no foreign transaction fees and your points don't expire as long as your account remains open.
  • 25,000 online bonus points after you make at least $1,000 in purchases in the first 90 days of account opening - that can be a $250 statement credit toward travel purchases.
  • Use your card to book your trip how and where you want - you're not limited to specific websites with blackout dates or restrictions.
  • Redeem points for a statement credit to pay for travel or dining purchases, such as flights, hotel stays, car and vacation rentals, baggage fees, and also at restaurants including takeout.
  • 0% Intro APR for 15 billing cycles for purchases, and for any balance transfers made in the first 60 days. After the Intro APR offer ends, a Variable APR that’s currently 19.24% - 29.24% will apply. A 3% Intro balance transfer fee will apply for the first 60 days your account is open. After the Intro balance transfer fee offer ends, the fee for future balance transfers is 4%.
  • When handled responsibly, a credit card can help you build your credit history, which could be helpful when looking for an apartment, a car loan, and even a job. Access your FICO® Score for free within Online Banking or your Mobile Banking app.
  • Contactless Cards - The security of a chip card, with the convenience of a tap.
  • This online only offer may not be available if you leave this page or if you visit a Bank of America financial center. You can take advantage of this offer when you apply now.
Pros
  • No annual fee.

  • New cardholder bonus offer.

  • Intro APR period.

Cons
  • Requires good/excellent credit.

  • Best rewards limited to certain customers.

Read full review
Best for: No credit history + Chase banking customers
Annual fee
$0
Rewards rate
1.5%
Cashback
Intro offer
$25
Regular APR
26.99% Variable APR
Recommended credit score
Apply Now
on Chase's website
on Chase's website
Annual fee
$0
Rewards rate
1.5%
Cashback
Intro offer
$25
Recommended credit score
Regular APR
26.99% Variable APR
1.5%
Cash back on all purchases.
  • Increase your approval chances - Having a Chase checking or savings account with a balance of at least $250 will increase your chances of getting approved for Chase Freedom Rise®
  • Earn Cash Back - With Chase Freedom Rise®, you can start building credit while earning 1.5% cash back on all purchases. Cash Back rewards do not expire as long as your account is open and there is no minimum to redeem for cash back.
  • Earn a $25 statement credit after signing up for automatic payments within the first three months of opening your account. With automatic payments, just pick a date and dollar amount to make sure your Credit Card gets paid on time.
  • Credit Limit Increase - As a Freedom Rise cardmember, you'll be evaluated for a credit line increase in as soon as 6 months. Your credit line is the maximum amount of money you can spend on your Freedom Rise® Card
  • Free Credit Score - Track your credit score and learn how to build it with Chase Credit Journey.
  • No Annual Fee - You won't have to pay an annual fee for all the great features that come with your Freedom Rise® card.
  • Member FDIC
Pros
  • No annual fee

  • Earns rewards

  • Reports to the three major credit bureaus

Cons
  • High APR

  • No bonus categories

Read full review
[back to top]

• • • • •

A BEGINNER'S GUIDE TO CREDIT CARDS

The idea behind credit cards is simple: When you use a credit card, you are borrowing money to pay for something. Later on, you must repay what your borrowed. If you take time to pay it back (rather than pay it in full when your credit card statement comes), you'll be charged interest. The whole credit cards industry rests on this basic premise.

How credit cards work

A basic credit card transaction works like this:

  1. You use your card. When it comes time to pay for something, you use your card at the cash register by running it through a card reader (or, if you're online, you enter your card information on the checkout page).

  2. The purchase is authorized. The card reader contacts your credit card company to make sure the card is valid for the purchase amount. Assuming everything is OK, the transaction is authorized.

  3. The merchant gets paid. The bank that issued your credit card sends money for the purchase to the merchant where the transaction took place.

  4. You pay. The transaction shows up on your credit card statement, and you repay the bank for the purchase.

How credit card rewards work

Many of the best credit cards of 2024 give you rewards for your spending. Rewards come in two basic flavors:

  • Cash back. You can use cash back to directly reduce your balance. In some cases, you can have your cash back deposited in a bank account or sent to you as a check.

  • Points or miles. Points and miles can be redeemed for travel, gift cards, merchandise or other things. You may also have the option of redeeming points for credit on your statement, just like cash back.

The card issuer sets the rewards rate that applies on your card. There are two basic kinds of rewards structures:

  • Flat rate. You get the same rewards rate on all spending done with the card, regardless of what you spend money on. You might get 2 points per dollar on all purchases, or 1.5% cash back on everything.

  • Bonus rewards. You earn a base rate on all spending (typically 1 point per dollar or 1% cash back) and then higher rates in certain categories — 5% cash back at gas stations, for example, or 3 points per dollar spent on travel.

How credit card interest works

When you borrow money from a bank, you usually have to pay interest, which is the cost of using the bank's money. Credit cards are unusual in that there is a way to avoid interest entirely. Most cards offer a "grace period": If you pay your balance in full on each statement — meaning you don't roll over any debt from one month to the next — you won't be charged interest. If you carry debt, though, you'll be charged interest.

DIFFERENT TYPES OF CREDIT CARDS

Credit card companies in 2024 offer different kinds of cards to meet different consumer needs. Some people put a lot of money on their cards every month and then pay them off immediately; those people benefit from a card that returns a portion of their spending in the form of rewards. Others tend to carry a balance from month to month; they're better served with a card that offers a low ongoing interest rate. Still others are working to improve their credit; issuers have cards designed for those people, too.

Here are the major types of credit cards.

Rewards credit cards

These cards "pay you back" for a portion of your spending by giving you cash, points or miles. See our roundup of the best rewards credit cards of 2024 for a range of options for different types of users. Or look into specific types of rewards cards:

Interest-saving credit cards

Credit cards for building credit

The credit cards with the richest rewards, plushest perks, lowest interest rates and longest 0% periods are available only to those with good to excellent credit. If you're still building your credit (or rebuilding it after a misstep), you'll want to hold off on applying for these cards until your score improves. However, banks have designed cards specifically for people working to improve their credit.

CHOOSING THE BEST CREDIT CARD FOR YOU IN 2024

If you're a beginner to credit cards, see our step-by-step guide to choosing a credit card. It starts by helping you figure out what cards you can qualify for, then walks you through deciding what kind of card best fits your needs. The process in short:

  1. Check your credit.

  2. Decide on a broad card type.

  3. Narrow your choices.

  4. Apply for a card that gives you the best overall value.

Comparing credit card features

Every credit card delivers value in its own way, through its own unique combination of features. And there are trade-offs involved. If you want rewards, for example, you'll probably have to accept a higher interest rate. If you want high-value perks, you'll likely pay an annual fee. If you want a low interest rate and no fees, you shouldn't expect much else from the card. In other words, you're unlikely to find a single card that offers a high rewards rate, a long 0% period, a rock-bottom ongoing interest rate, generous perks and no annual fee.

Here are the main points of comparison when looking at credit cards.

Annual fee

Some people are dead-set against paying a fee just for the privilege of carrying a credit card. But paying an annual fee is worth it in certain circumstances. With any annual fee, the math comes down to whether the value you get from the card exceeds the dollar amount you pay. Still determined not to pay? See our best credit cards with no annual fee of 2024.

Other fees

Depending on what you plan to do with the card, you'll want to take these other fees into account:

Introductory interest rate

Credit card companies drum up business by offering people with good credit a low introductory interest rate.

Ongoing interest rate

The ongoing rate is what you pay after any introductory rate expires. Some cards charge a single rate for all cardholders; others allow for a range of rates depending on your creditworthiness. In general, the better your credit, the more likely you are to qualify for a low rate. That said, if you pay your balance in full every month, your interest rate doesn't actually matter because you're never charged interest.

Rewards

Cash-back cards refund a certain percentage of the purchase price. Other cards give you a certain number of points or miles per dollar spent. Every card sets its own rewards structure, so apples-to-apples comparisons can be difficult. But when comparing rewards programs, think in terms of:

  • Earn rate. What do you get for every dollar spent?

  • Redemption value. How much do you get for your rewards when it comes time to use them?

  • Redemption options. How much flexibility do you have in using your rewards?

Sign-up bonus

The sign-up bonus or welcome offer is a sum of cash (say, $150 or $200) or a batch of points or miles (say, 40,000 points or 50,000 miles) that you can earn by spending a certain amount of money in your first few months with a card. The purpose is to get you in the habit of using the card. The bonuses on many travel cards are often big enough to cover the card's annual fee for the first few years. See our best credit card sign-up bonuses of 2024.

Perks

Unlike rewards, which are what you receive for using a credit card, perks are benefits you get just for carrying a card. With some cards, particularly travel credit cards, it may be the perks that provide the bulk of the value. Premium credit cards, which have annual fees of $450 and up, tend to offer the cushiest perks. Airline credit cards and hotel credit cards can easily pay for their annual fee with their perks. A full list of potential perks would be too long to include here, but common examples include:

  • Airline/airport benefits. Lounge access. Free checked bags. Priority boarding. Elite status.

  • Hotel benefits. Free nights. Automatic room upgrades. Early check-in/late check-out. Free amenities. Elite status.

  • Statement credits. Automatic credit for such things as travel expenses, purchases from selected merchants or the application fee for trusted traveler programs such as TSA PreCheck and Global Entry.

  • Purchase protections. Extended warranties. Protection in case of theft or damage. Price protection (which refunds the difference if you find the same item cheaper elsewhere). Return guarantees.

  • Rental car coverage. Supplemental coverage on top of your own auto insurance policy, or even primary coverage in place of your own policy. Learn about credit card rental coverage and see our best cards for rental car coverage.

  • Cell phone insurance. Coverage in case of loss or damage. You usually have to pay for your service with your card to qualify. See our best cards for cell phone insurance.

  • Credit tracking and security. Free credit score. Credit monitoring services. Ability to "lock" your card.

Credit-building help

When you're looking to build or restore credit, several features are more important for you than for people who already have good credit.

  • Reporting to credit bureaus. If you're using your card responsibly, you want your credit score to reflect that. Make sure that your card reports payment activity to all three credit bureaus, the companies that assemble credit reports.

  • Deposit requirements. If you're getting a secured credit card, you'll need money for a security deposit. Minimum deposits are usually in the $200 to $300 range.

  • Upgrade opportunities. As your credit improves, it's nice to be able to upgrade your account to a better card.

  • Incentives for responsible behavior. Some cards might boost your rewards rate if you pay on time, or give you access to a higher credit line.

How many credit cards should you have?

Just as there is no single best credit card for everyone, there is no perfect number of credit cards to have. It depends on your needs and how much effort you want to put into managing your credit cards.

  • There's no limit to how many cards you can have. Each lender evaluates your credit on its own term, but there's no hard limit where you have "too many cards."

  • You don't need to have multiple cards to maintain good credit score. Credit scoring formulas tend to reward you for having different types of accounts — credit cards, mortgages, loans, etc. — but it's not necessary to have multiple accounts of each type. One credit card, responsibly managed, is enough.

Advantages of carrying multiple cards

  • Maximizing rewards: One card may pay you a higher rewards rate on groceries. Another may reward you handsomely at restaurants, or on gas purchases, or for spending on travel. Having multiple cards allows you to maximize your total rewards.

  • Flexibility: Some cards are more widely accepted than others. It’s good to have a backup in situations where one card isn’t accepted. Additionally, if a card is lost, stolen or compromised, you'll have another option while you wait for a replacement.

  • More available credit: A key factor in your credit score is your credit utilization, or how much of your available credit you're using.

Risks of carrying multiple cards

  • Losing track of spending: The more cards you have, the harder it is to remember how much you’ve spent on which card.

  • Missing a payment: Multiple due dates increase the risk of missing a payment, which can trigger a late fee or (if it's late enough) even damage your credit.

• • •

METHODOLOGY

NerdWallet's Credit Cards content team selected the best credit cards of 2024 in each category based on overall consumer value, as evidenced by star ratings, as well as their suitability for specific kinds of consumers. This page includes selections across multiple categories, and a single card is eligible to be chosen as among the "best" in more than one category. Learn how NerdWallet rates credit cards. Factors in our evaluations include:

  • For cash back cards: Cash-back earning rates, rewards structures (such as flat-rate or tiered categories), annual fees, redemption options (including minimum redemption amounts), promotional APR periods for purchases, bonus offers for new cardholders, and noteworthy features such as loyalty bonuses or the ability to choose one's own rewards categories.

  • For travel rewards cards: Annual fees, foreign transaction fees, rewards earnings rates, ease of use, redemption options, domestic and international acceptance, promotional APR periods, bonus offers, and cardholder perks such as automatic statement credits and airport lounge access.

  • For balance transfer and 0% APR cards: Annual fees, balance transfer fees, the length of each card's 0% introductory APR period, ongoing APRs, credit-profile requirements, cardholders' access to credit scores, and other noteworthy features such as rewards or perks that give the card ongoing value beyond the promotional APR period.

  • For college student cards: Annual fees, rewards programs (both earning rates and redemption options), promotional and ongoing APRs, bonus offers for new cardholders, incentives for responsible behavior, free credit scores and other credit education, availability to applicants with thin or no credit history, and other noteworthy features such as a path to upgrade to a different product later on.

  • For credit-building cards (including bad credit or fair credit): Annual and other fees, deposit requirements for secured cards (both the minimum and maximum allowed), interest rates, upgrade options, the availability of free credit scores and other credit education and tools, reporting to credit bureaus, and other noteworthy features such as a rewards program or the ability to qualify without a credit check

  • For business cards: Annual and other fees, rewards rates, the earning structure (for example, flat-rate rewards versus bonus categories), redemption options, bonus offers for new cardholders, introductory and ongoing APRs, and other noteworthy features such as special financing arrangements, free cards for employees or tools for managing business expenses.

• • •

Frequently asked questions

No single credit card is the best for everyone. It all depends on how you use credit and how strong your credit is.

A rewards credit card gives you a little something back with each purchase you make — usually cash back or travel points or airline miles. These cards are best for people who can pay their credit card bill in full each month. If you carry a balance from one month to the next, the interest you pay will eat up the value of your rewards.

A zero percent credit card is ideal if you're looking to finance a big purchase or pay down high-interest debt by way of a balance transfer. If you tend to carry a balance month to month, look for a card with low ongoing interest rate.

A credit-building card is designed for people who are just starting out with credit or are trying to bounce back from damaged credit. Rewards cards and zero-percent cards are available mostly to people with good to excellent credit; for those who aren't there yet, there are credit-building cards. There are options for bad credit, for fair or average credit and for people with no credit history.

Secured credit cards require you to provide a cash security deposit to open an account. Because that deposit protects the card company from risk, secured cards are much easier to qualify for than other cards. You're not guaranteed approval for a secured card, but the bar is much lower than for regular cards. Store credit cards are also generally easier to qualify for than bank cards.

Just as there is no single best card for everyone, consumers have widely different opinions about the best (and worst) credit card issuers. One person could get the runaround from customer service rep and rate a bank zero stars as a result, while another has nothing but positive experiences and gives it five stars across the board. Still, some trends emerge in customer satisfaction surveys.

J.D. Power conducts an annual study of satisfaction among major national and regional credit card issuers. It regularly rates Discover and American Express at the top among mass-market issuers. In the most recent study, USAA and Navy Federal Credit Union had the highest ratings of all, but keep in mind that only people affiliated with the military are eligible for USAA or Navy Federal products.

About the author

Portrait of author

Paul Soucy

Paul has been the lead editor for NerdWallet's credit cards team since 2015 and for the travel rewards team since 2023. Previously, he worked at USA Today and the Des Moines Register, then built a freelance writing and editing business focused on personal finance topics. He has a bachelor's degree in journalism and an MBA. Read more
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