In-Store Pickup at Neiman Marcus

Information for Customers about Data Security Issue

BUY ONLINE, PICK UP IN STORE

CLICK & COLLECT

Get your items faster—and however works best for you—with free in-store or curbside pickup. We accept returns at curbside pickup, too, as long as you have a receipt.

Orders take a little while to prep, so be sure to wait for our email saying yours is ready for pickup before heading to the store.

STEP 1:

PLACE YOUR ORDER

• Click “Pickup” on eligible items’ product pages.

• Confirm location and item availability, then select “Add to Bag.”

• You’ll receive an order confirmation email letting you know we’re prepping your order. Then hang tight. Some items may ship from other stores and may be delayed.

• Next, we’ll send an email letting you know your order is ready for pickup. NOW it’s time to head to the store!

STEP 2:

PICK UP YOUR ORDER

• For your protection, only the person who places the order can pick up the order.

• Be prepared to show us your “ready to pick up” email OR a valid photo ID, such as a driver’s license or passport to pick up your order.

• If you’re picking up your order in the store, ask a sales associate for assistance when you arrive.

• If you prefer to use curbside pickup, drive to your store and look for the signs leading you to the designated pickup area.

○ Call or text the number on your “ready to pick up” email. If texting, please include first and last name, order number, and vehicle description.

○ Open your trunk and wait for assistance

○ Show your “ready to pick up” email or your valid photo ID to the attendant.

○ Enjoy your purchase!

Orders not picked up within seven business days will be cancelled, and your original method of payment will be refunded.

LOOKING FOR THE

PERFECT GIFT?

A Neiman Marcus Gift Card® eliminates all the guesswork, never disappoints, and is available in any denomination. Just ask for one when you pick up your order in store, or call from the curbside pickup location, and an associate will help you with the purchase and deliver it to your car. It’s that easy!

FIND YOUR STORE

IT’S ALL IN THE PRESENTATION

If you’re picking up a gift and would like to have it packaged in our sophisticated gift boxes and tied with a shimmery ribbon, let us know when you place your order. The service is $7.50 per gift and free for InCircle members Circle 3 and above.