To our customers,
In May 2024, Neiman Marcus Group (NMG) learned that an unauthorized third party gained access to a cloud database platform used by NMG. Based on our investigation, we determined that the unauthorized third party obtained certain personal information stored in the database platform. The types of personal information affected varied by individual, and included information such as names, contact information (e.g., email and postal addresses, and phone numbers), dates of birth, Neiman Marcus and Bergdorf Goodman gift card information (without gift card PINs), transaction data, partial credit card numbers (without expiration dates or CVVs), the last four digits of Social Security numbers, and employee identification numbers.
Promptly after learning of the issue, we took steps to contain it, including by disabling access to the database platform. We also launched an investigation with the assistance of leading cybersecurity experts and are coordinating with law enforcement. We will continue to enhance our safeguards for protecting personal information. On June 24, 2024, following our investigation, we began mailing notification letters to relevant customers affected by this issue pursuant to our legal obligations.
Neiman Marcus and Bergdorf Goodman gift cards affected by this issue are still valid and can be redeemed in our stores and online using the number and PIN. Please contact Gift Card Services at 1-800-664-4465 to report any unauthorized transactions on gift cards. We encourage customers to remain vigilant by reviewing account statements and monitoring free credit reports. You are entitled under U.S. law to one free credit report annually from each of the three nationwide consumer reporting agencies. To order a free annual credit report, visit www.annualcreditreport.com or call toll-free at 1-877-322-8228.
We regret any concern this issue may cause our customers.
Sincerely,
Darcy Penick
Head of NMG Product & Technology
My Account
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