TSB customers reported being unable to log into their mobile banking app this morning as the service suffered an outage.
According to DownDetector, over 1,700 users reported issues with the app, leaving them unable to access their accounts. Some reported outages of the banking app services last night. TSB confirmed that there were issues with their app and online banking this morning but the issue has now been resolved.
TSB, said: “We're aware some customers had issues logging into our app and online banking this morning. This issue is now resolved and we're sorry for any inconvenience it caused.”
Frustrated TSB customers took to social media to vent their annoyance as some had tried to access the app "for hours". One X user wrote: "@TSB tsb banking completely not working app and online always last day of every month complete joke" A second added: "@TSB mobile app is not working AGAIN."
Another said: "@TSB hi cannot access my TSB app or online banking. App is saying 'we weren't able to do that' online is saying 'sorry, we are currently experiencing technical issues. Please try later'. When will this be fixed as I need to access my account." A fourth banking customer asked the bank if their app "ever worked" while another said "why does it always happen on the day you’ve got loads of bills to pay".
Another customer fumed as they needed the app today. They said: "Come on @TSB! I need the app today you close all the branches down and still can't allow us to use the app! What are you expecting people to do exactly??".
Some customers reported getting an error message when they tried to log in and others said the app would simply not log them in. Others reported that they could not get through the "fingerprint" stage of the login process. TSB noted the issue customers were facing on their "service status" page on their website. This morning the banking chain said their internet and mobile banking services were "Intermittent". The website said: "We’re aware that customers are experiencing issues with our digital services. We’re sorry for any inconvenience and are working hard to resolve it." You can find their services page here.