Find out how to make a complaint about London Councils.
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Contact us
For general questions, please reach out via our main phone line. Alternatively, you can contact our specialised teams using the specific contact numbers and email addresses provided on this page.
For general questions, please reach out via our main phone line. Alternatively, you can contact our specialised teams using the specific contact numbers and email addresses provided on this page.
Phone
020 7934 9999
You can contact us from Monday to Friday 9:00am to 5:00pm, excluding national bank holidays.
Services
Freedom Pass
We no longer provide a face-to-face customer contact service.
Taxicard
Only available: Mon, Weds, Fri
09.30 to 12:00 / 14:00 to 16:30
We no longer provide a face-to-face customer contact service.
09.30 to 12:00 / 14:00 to 16:30
We no longer provide a face-to-face customer contact service.
London Lorry Control Scheme
For information on London Lorry Control Scheme and Health Emergency Badges
Grants
For information about the Grants Scheme and funding
Policy Teams
Corporate
Media & Press
If you have an urgent enquiry that directly concerns London Councils, please call the out of hours line on 020 7934 9989
FOI
When making your request please include:
- Your name
- An email or postal address where you can be contacted
- A detailed description of the information you want
- Your name
- An email or postal address where you can be contacted
- A detailed description of the information you want