You can keep it - retailers adopt returnless refunds

Welcome back to your source for footwear and retail insights. 

59% of US retailers offer returnless refund policy, up from 26% last year

Reuters reports that a majority of retailers are now letting customers keep unwanted purchases, with a full refund, when the return cost exceeds the product value. U.S. shoppers are expected to return $173 billion worth of holiday purchases in the U.S. this year, 28% more than last year. Read more. 

2023 was the year of the Tabi shoe. Vogue declares the split-toe shoe this year’s most defining piece of footwear, garnering attention from celebrity sightings to a viral TikTok (47.3M views for the hashtag #tabiswiper). Read more. 

EU green-lights new law to prevent destroying unsold shoes. A provisional agreement outlines plans for reducing textile waste, including blocking companies from destroying unsold clothes and footwear. Read more. 

And that’s it for this week! Until next week, check out a new interview with our co-founder Miro, where he explains our design philosophy - and how FitTech® is changing the game.