Why Sales Person Need to Care About Their Client Needs

The relationship between customer and seller is a never ending story. If you are the seller, you always want your customer coming-back again after the first transaction to buy another product of yours, or at least , you want them to talk nicely about your product and services in front of other people. In other side, as a customer, surely you always want your product that you used to be guaranteed by the seller. Seller need to take their responsibilities if something bad happen to their product.

We all know the concept of a win-win solution. Its mean that for you to win, another person does not have to lose. As a salesperson, you need to adopt it in the way you sell a things. Do not focus only on your customer money. You need to start to caring about your customer wants and needs. Caring is felt in the salespersons ability to listen to the client speak without thinking about what to say or what they might sell to them. It is felt in their ability to orchestrate their team after the sale, and by answering the phone to take the call when something goes wrong. It is felt by the salesperson having a presence when they are needed, and by having a presence when there is no reason to.

When caring is missing, the salesperson puts his desire to win the deal before creating the positive outcome for the client. When it is missing, the salesperson doesnt listen to the client, and makes no attempt to understand how to create a positive outcome for the client before selling. And as a business owner, if you have a lot of salespersons like this, its really bad ideas to continue your business journey.

Since sales activity is one of the most important things on your business, me and my fabolous team will suggest you a list of a ways to boost-up your caring level in front of your customer.

1. Focus on Solution
First of all you need to let go your old methods. Do not think about your customer money, or what kind of products or services that you will sell to your customer. You can do some simple interview-method in a meeting to collecting a data and information about your customer wants and needs. After that you need to focus on a solutions that you can give to your customer. By doing this, you will bring a new experience to your customer.

2. Think About Cause and Effect of Your Action
Caring means considering the impact of your actions on others. You need to think about it. Cause and effect of your action. When you do some prospects to your potential clients, or when you working with your clients, please do always remember this, the act of caring must take some impact to them. Caring means that you are ready to spent your time to meet with your clients in order to understand their needs, and bring a brand new solutions to them.

3. Stand Up With Your Comitments
Sometimes, in order to make your clients impress to you, and your services, you make a lot of promises to them. To make your promises coming true, that is your commitment. If you commit to taking some action, you must take that action. If you commit to solving their problems, you should solve it, no matter what. Its better for you to make some list of the commitments that you made. If they are date-specific, keep them on your calendar.

4. Be Detail Oriented Person
Yeah its true that you must focus on the big things, but you can not over look the little things. Remembering the little things means remembering all of the common respect that demonstrate we care about them. Make an action plan of all of the little things that you can (must) do. Review the list and make it happen.

5. Be There For Them
The most powerful ways to show that you care is by having a presence. Especially when there is a problem. No more hide and seek game between you and your client. Oh yeah, there is no list to make here. When the problem comes, all you need to do is head towards, and having a presence as fast as you can.

Conclusion..........
Sales is all about caring to your customer. Show to them that you care not only to their money, but you do really care about what they want and need. To close this article, i have a simple question for you. Do you care with your customer? Or you just care about their money?