What are workforce management tools?

Workforce management tools can be deployed enterprise-wide and through mobile cloud platforms allowing employees to access these tools on their personal mobile devices. Numerous functional areas use these tools, including HCM (human capital management), ERP (enterprise resource planning), SLM (service lifecycle management), CRM (customer relationship management), and HR (human resources). These tools vary by size of the company, industry, and the unique composition of a workforce. A company with many non-desk workers requires a different workforce management toolset than a company made up of desk-bound employees. Regardless of size or need, these tools are designed to help managers cultivate an ideal work environment for everyone, which results in a more prosperous company.

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