HOW TO RECTIFY ERROR MESSAGE: E@SYFILE ERROR: "CANNOT SAVE CERTIFICATE ERROR # 1009"

Here is a quick guide on how to rectify error message: e@syfile error: "cannot save certificate error # 1009" When a user tries to save a certificate (manually created or existing amended), however is unable to save the certificate, and gets the following error message: Cannot save certificate Error # 1009.

Solution:

• This is usually due to missing information or an incorrect character in a field. Essentially e@syfile is expecting something and getting an unexpected result and throws an error message
• Check the personal details, including the country code under the employee’s address details, to ensure all field are completed with valid details.

NOTE: As e@syFile is not our software we do not assist with troubleshooting on all e@syFile errors. If the issue persists, please contact the SARS support desk for further guidance.not save the certificate and it gives you an error.

Description

The user tries to save a certificate (manually created or existing amended), however is unable to save the certificate, and gets the following error message: Cannot save certificate Error # 1009

Resolution

• This is usually due to missing information or an incorrect character in a field. Essentially e@syfile is expecting something and getting an unexpected result and throws an error message
• Check the personal details, including the country code under the employee’s address details, to ensure all field are completed with valid details.

NOTE: As e@syFile is not our software we do not assist with troubleshooting on all e@syFile errors. If the issue persists, please contact the SARS support desk for further guidance.

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Information source: Sage Knowledgebase