Zoma’s Post

When we formally carved out our Professional Services (PS) organization two years ago, we did a comprehensive market scan to align with our goals and objectives. There are a lot of SaaS products where PS serves to onboard customers quickly and effectively. That sounds pretty good, right? We thought so, and time to value became one of our objectives. But is that where it should end? AlayaCare operates in complex home care markets around the world. Would it be enough for us to get customers live quickly and effectively? We decided to go beyond go-lives and become our customers' trusted advisors. Aspiring to take on this greater role in our partnership with customers means scoping out projects that align with their business objectives. Our implementation of Zoma into our PS scoping process empowers us to better serve our customers and our teams! Learning from previous projects and incorporating customer-specific requirements, we are excited for Zoma to make a difference in both our time to value and our path to becoming customer advisors! #CustomerSuccess #ProfessionalServices #HomeCare #SaaS #AI #Innovation #Healthcare #AlayaCare #CustomerExperience #DigitalTransformation

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Elevate Customer Care: ShipX TMS CRM Functionality 📊💬 Empower your service! ShipX TMS's CRM tracks interactions, centralizes data, and boosts satisfaction. Delight customers with seamless support. Elevate your business today! 🌟👥 Book a demo now at sales@shipxtms.ai or click the link in our bio. #CustomerSuccess #ShipXTMS #LogisticsTransformation #CustomerExperience #CRMFunctionality #ShipXTMS

What does it mean to measure CSAT during the #customerexperience? Bernard Slowey provided one example of how he measures CSAT for Salesforce’s self-service tools. His example was a metric called digital CSAT. At key moments in a self-service tool experience, there is a CSAT question. Each CSAT question serves as a milestone in a customer’s journey through self-service tools — and not relying on an answer to 1 question at the very end of the interaction. At HiOperator, we’re putting our own spin on measuring real-time #CSAT. Stay tuned!

Another successful collaboration of more than five years! Discover how we blended our expertise with servicepro to develop robust customer lifecycle marketing software. 🤝 Together, we developed an integrated platform used by one of the top automotive producers for retailers to communicate with customers securely and comply with data protection regulations. 🚗🔒 The platform allows sending reminders about vehicle technical revision and personalized engagement strategies, enabling businesses to streamline operations, enhance customer experiences, and drive significant growth in customer service. Read the case study to learn what technologies we used to process large amounts of data and how innovative strategic partnerships can transform customer relationship management. 👉 https://lnkd.in/dMCYskzR #AROBS #SoftwareDevelopment

It’s great to see a brand-new customer support tool from our friends at Sopra Steria! Support Point is designed to overcome the barriers that customers face when disclosing vulnerable circumstances. It directs customers to relevant support from various local and national organisations and services, tailored to their needs. Key benefits: - Support Point coaches customers to understand their circumstances and how these impact the way they use your services. - It shows them what support they can ask for, without needing to talk to a person - The tool signposts customers to personalised services, tailored to their individual needs - It provides evidence of fair and equitable outcomes for all - Improved service outcomes and efficiency Find out more ➡️ https://lnkd.in/ev8ARAzJ #SupportPoint

Did you know? According to a study by Salesforce, 84% of customers prioritize their experience with a company as much as its products and services. This emphasizes the significance of investing in effective customer service management systems for businesses. Strengthening these systems can lead to improved customer relationships and heightened overall success. Link - https://lnkd.in/gW_gsjxU #CSM #Workflow #IT #Opreartions #ITSM #Salesforce #EoraTech

Create seamless self-service opportunities with CXone Expert, our intuitive knowledge management system. From search engines to community forums, Expert ensures accurate, up-to-date, and consistent information is fed to your customers, making the right self-service answers easier to find. Experience a unified approach to customer support and self-service interactions >> https://okt.to/akspjX #CustomerExperience #ArtificialIntelligence

76% of IT decision-makers agree that automating more customer support tasks has benefited their workforce. Fulfill customer requests and increase your automation rates. Mejeticks can help you find the right provider who aligns with your business. #Mejeticks #IVA #IVR