Customers don’t trust businesses as much as businesses think they do – by a margin of 11%. This is what we call the #TrustGap 🕳️ But how can businesses close the divide and bring customers closer? Technology may be the answer. Our research has found that… ▶️ Businesses that use #AI to benefit their customers can halve the gap ▶️ Human-first application of tech can boost trust scores by up to 16% Vodafone Business and LSE Consulting’s #FitForTheFuture report uncovers the trends and insights around technology and their potential for closing the customer trust gap. Discover more here: https://lnkd.in/e96_jHwu #Businesses #Customer #ArtificialIntelligence #Technology #Report #Insights
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Site Engineer ,High Tech Next Telecom Pvt. Ltd | Ex- Intern @salesforce | Undergraduate Electronics and Telecommunication Engineer @KIIT University
6dFascinating insights! Leveraging AI and human-centric tech strategies clearly shows great potential in bridging the trust gap. Thanks for sharing this valuable research, Vodafone!