Transcom’s Post

Transformation is an ongoing process, not a one-time event. To stay ahead, you must continuously adapt and evolve with new and emerging technologies. This is where CX Advisory Services become essential. Learn more about how to leverage this service, extend your team's capabilities, and maximize efficiency gains from Cheryll Tantoy Aganda, Transcom's Advisory Services leader, and Mark McKercher, a seasoned executive from major brands like, Roku, Amazon, Google, and PayPal. Join the discussion on YouTube this July. Subscribe here - https://lnkd.in/g-jbCDJf #CXAdvisory #BusinessTransformation

Letting go of a part of your business can be scary. It's your baby after all. But in the hands of experts your work can flourish into something even better. Let's find out how. Read more: https://lnkd.in/gYp9u5su

🕒 It's Today! Don't miss our highly anticipated webinar on Mastering CX Service Delivery During High Demand Periods. Join us as our expert panelists — Cheryll Tantoy Aganda, Aron Bodin, and Andrea Vucak Petrusic - share their invaluable insights on mastering customer service during peak periods. This is your last chance to gain actionable strategies on: ✅ Forecasting and preparing for high-demand periods ✅ Effective staffing and resource allocation ✅ Technology solutions for peak optimization ✅ Real-time crisis management techniques ✅ Leveraging data analysis for continuous improvement 🎟️ Register here: https://lnkd.in/gVpbVQB2 to secure your spot and walk away with proven tactics and tools essential for thriving during peak seasons. Can’t attend live? No worries! The webinar will be available on demand for all registrants. Ensure you're prepared and ready to ace customer service during high-demand periods. #CustomerService #Webinar #PeakPeriods #CX #CustomerExperience

When people think of less human touch in processes and interactions they immediately think that it's because it's just easier to do. Yup. It is. But it also shows that the company cares about its customers enough to go through the process of automation. How does it impact customer support? Read on: https://lnkd.in/gHdRjUKi

Transcom España y Portugal ha dado la bienvenida al nuevo CEO de Transcom, Brian Johnson. Durante las semanas pasadas Brian ha estado visitando los centros de Transcom en Madrid, Alicante y Oporto, conociendo de primera mano las instalaciones y las operaciones que la compañía realiza en ambos países, tanto los servicios onshore como nearshore. En su visita a España y Portugal, Brian ha compartido con Robert Kresing, CEO de EMEA, Miguel Villaescusa Manrique, Managing Director Iberia & Netherlands y el equipo directivo de Iberia su visión de la compañía y su apuesta por la innovación, en línea con la estrategia actual de Transcom en ambos países.  Más información: https://lnkd.in/dg-93FjK #WeAreTeamPlayers #proudtobetranscom #inspiringpeople #behindthebrilliance

Peak season in customer service got you stressed? ⚡ Join Transcom's webinar next Thursday to learn how to not just survive, but thrive during high-demand periods. Our expert panel Andrea Vucak Petrusic, Cheryll Tantoy Agandaand Aron Bodin will share proven strategies on forecasting, staffing, tech solutions, and more! 💪 In this webinar, you will gain insights on: 🧩 Forecasting and preparing for peak periods 🧩 Staffing and resource allocation 🧩 Technology solutions for peak optimization 🧩 Real-time crisis management 🧩 Data analysis for continuous improvement Who should watch: 🦸 Directors of Customer Service 🦸 Directors of Contact Centers 🦸 Directors of Customer Experience 🦸 WFM Practitioners Can't make it? No worries, feel free to share this with colleagues who might find it valuable. #peakseason #customersupport #contactcenter #Transcom

Excited to share a new blog post on the future of AI in CX! Jonas Berggren explores how specialized Large Language Models (LLMs) can revolutionize #CustomerExperiences. Check it out and learn how #AI can become an even stronger asset for your business. Read more: https://lnkd.in/gXW8NEwi

Finishing up the first Transcom AI chat, tune in to hear Ewa Dabrowska, our head of corporate marketing, talk about what the future holds for the BPO industry. Read more: https://lnkd.in/gJrvChMh Watch the full interview: https://lnkd.in/gJ2KuBZB

📈Get Ready to Conquer Peak Season! 📈 Join us for the FREE webinar, "Mastering CX Service Delivery During High Demand Periods," featuring a panel of customer experience experts from Transcom: Cheryll Tantoy Aganda, Chief of Advisory Services and Applied Insights Aron Bodin, Head of Digital Products & AI Andrea Vucak Petrusic, Client Service Manager They'll reveal proven strategies for forecasting demand, optimizing resources, leveraging technology, and handling real-time crises. You'll walk away with actionable insights and tools to deliver exceptional customer experiences, even under the most intense pressure. Whether you're a Director of Customer Service, Contact Centers, Customer Experience, or a WFM Practitioner, this webinar is packed with value for you. Don't miss out! Register now and take your peak season performance to the next level! Link to Webinar Registration-> https://lnkd.in/gFq6w27Y #customerservice #cx #peakseason #webinar #contactcenter #customersatisfaction #transcom

We come as we are. It's not just an employee value to us for the sake of appearing inclusive. At Transcom, we're big on diversity and inclusion because that's what makes us strong. Let's hear more about that from joey javellana, our Senior Operations director, as she shares a bit of her story. Read more: https://lnkd.in/g2sFDDu4 #pridemonth #pridemonth2024 #diversityandinclusion #wecomeasweare