SGC Foodservice’s Post

#Sales is not an enemy…even though I’m in #operations. Each role depends on the other. What good is having an excellent server upfront if the line and kitchen can’t prepare food well? Either way your experience is memorable 🤣 #SowToGrow -cultivate your culture #TendTheWeed - deal with thorns #GroomAndPrune - watch business bloom Kate Whitehead published an excellent short read on this topic titled ‘tug-of-war between sales and ops is a good thing.’ BTX Global Logistics #SimpleSuccessful #WeLoveForwarding #Teamwork

In a family, the process of preparing a meal can be likened to a well-oiled machine, where each member plays a pivotal role: Finance: The Father, akin to the finance department, works tirelessly to provide the monetary resources. Supply Chain: The Elder Brother, representing the supply chain, procures the necessary groceries and vegetables. Marketing: The Younger Brother, embodying the marketing team, gathers preferences from the family for the meal, leading to a unanimous choice of Biryani. Operations/Manufacturing: The Mother, at the heart of operations, meticulously prepares the Biryani, adding extra dishes to the spread with love and care. Quality: The Elder Sister, the quality assurance manager, samples the dishes to ensure they meet the family’s standards. Shipping/Logistics: The Younger Sister, overseeing logistics, brings the food to the table, ensuring everyone is served. As the family gathers to enjoy the meal, praise is naturally directed towards the Mother for the delicious food, despite the collective effort involved. Contrastingly, in the Corporate World, the recognition for success often seems skewed. The question arises: why isn’t DUE CREDIT given to the core operations team or those who really deserve? In the pursuit of accolades, it appears that some individuals/departments manage to claim undue credit. This discrepancy prompts a discussion on the value of acknowledging each contributor’s role in achieving collective success.

Randy Pittman Thanks for the book “Traction: Get a Grip on Your Business” by Gino Wickman earlier this year…I finally got around to reading it and finished it a few weeks ago. Chapter 5 was excellent! We’ve implemented the “Scorecard” and are in the process of getting everyone “a single meaningful, manageable number to guide them in their work”. 1. “Numbers cut through murky subjective communication between manager and direct reports.” 2. “Numbers create accountability.” 3. “Accountable people appreciate numbers.” 4. “Numbers create clarity and commitment.” 5. “Numbers create competition.” 6. “Numbers produce results.” 7. “Numbers Create teamwork.” 8. “You solve problems faster.”

FS Strategy & Sales Formula! Reflecting on the success recipe for FS business shared earlier, today we'll focus on the HOW of implementing and executing the business - the most critical factor for success or failure. The strategy and sales formula will be the KEY to simplifying this task in FS! The FS Evolution formula = [The right product x the right channel] + [the right customer in the channel + the right decision maker]. The first part presents the strategy that fits the industry and the channels you want to grow in, while the second part presents the GTM by the sales team efficiently with a high success probability ratio. By digging deeper into each component of this formula, you can uncover missing dots and lines in your FS business, saving you time, effort, resources, and money! If you want to learn more about each variable of this formula, feel free to reach out to me for further info. #foodserviceindustry #foodservices #foodservicebusiness

Signs you might be a Manager in Operations: - Saying "copy" - Thinking in #'s and %'s - Always finding efficiencies - Optimizing everything in your life - Having a standard meal for prep meal - Saying "crossing"/ "corner" in your head - Having inventory refill levels for the house - Building a "picking" route at the grocery store - Having a dedicated shirt for the day of the week - Spelling words out using NATO phonetic alphabet - Studying the directional flow of goods at restaurants ---------- ➡️ How would you tell me you're in Ops w/out saying it?

Throughout my journey leading a commercial team, operating in the #food #delivery #industry, I have learned that building and maintaining #relationships with our restaurant partners is not just about numbers and transactions, but rather about connections and sustainable strategies.           I aim to share six ways that have proven, in my experience, to be key in creating successful relationships with our restaurant partners but that can be applicable to any B2B context:                                                                                                                                              1. Trust as a Foundation: Building and maintaining #trust serves as the cornerstone upon which lasting partnerships are built. When both parties benefit from each other's integrity and commitment, a solid foundation is created, and the door is opened for transparent #communication.                                                                                                                                                 2. Transparency and Honesty: Openly communicating about $challenges, #opportunities, and potential risks builds a foundation of mutual understanding.                                                                                                                                                 3. Empathetic Communication: #Empathetic communication involves active listening and the ability to empathize, putting ourselves in each other's shoes. This practice fosters deep connections and helps uncover issues, leading to #solutions.                                                                                                                                                4. Tactful Conflict Management: Conflict is inevitable, but how it's managed reveals the #strength of the relationship. Viewing conflicts as opportunities for growth is key.                                                                                                                                              5. Long-Term Vision: A long-term #vision contributes to the #sustainability of the relationship, ensuring a trajectory that benefits both parties, investing in each other's success over time.                                                                                                                                                 6. Celebrating Success Together: Celebrating shared #successes, no matter how small, strengthens the bond and contributes to mutual progress.

𝐖𝐡𝐚𝐭 𝐢𝐬 Jolt? 𝟑𝟖 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 is the Proud Channel Partner for Jolt in the Middle East and North Africa, ensuring our Clients receive 𝐕𝐚𝐥𝐮𝐞 through our Managed Services. Jolt is a comprehensive operations platform designed for managing employees and ensuring food safety compliance. - It serves as a one-stop solution for various tasks such as checklists, audits, temperature logs, labeling, training, scheduling, and attendance tracking. - Real-time reporting and alerts empower operators to oversee their business, even when they are not on-site. - It leads to reduced operating costs and enhances staff accountability, productivity, and overall efficiency. The Jolt Software is tailored for executing operations in a variety of industries, including restaurants, retail stores, entertainment venues, and deskless businesses of all types. This digital solution is complemented by our 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐃𝐢𝐯𝐢𝐬𝐢𝐨𝐧, which meticulously manages all operational aspects to cater to our clients’ specific requirements. We handle everything from staff and management training to creating personalized checklists, reports, labels, and more. Additionally, we provide year-round support. We take your challenges and devise innovative solutions using Jolt, ensuring a consistently positive return on investment for your business. For more information, Contact Us: https://lnkd.in/e8X9Cm-S #38Management #Value #Jolt #DigitalSolution #Operations #ManagedServices #CustomerSuccess #Analytics

After a fantastic review to end last week, could there a better way to start this week than receiving chocolate and wine from a very happy client. Exceptional work from the team, they really are going above and beyond to manage client and adviser expectations. Here is to a fantastic week ahead filled with hard work, exceeding expectations, and perhaps even more delightful surprises. 🥂 #equityrelease #clientrelationships #customerservice #reassuringlyqualified

When asked for feedback, I start with “what kind of feedback are you looking for?” Then I LISTEN to what they want. Opinion? Technical review? Emotional response? And sometimes, yes, validation. A request for feedback, on its own, is an invitation to an unknown destination. By getting clarity on the request first, we can go ther together.