Sports Direct is launching a member programme next month alongside a new “enhanced” omnichannel app. Frasers Group chief customer officer David Clark told Shoptalk Europe today the move will allow the sports retailer “to create a value exchange with our consumers in-store”. Click below to find out more… #retailnews | Emma Easton https://lnkd.in/ewky4cJd
Paul Meechan
1mo
“a value exchange”?!?! Yet more absolute rubbish in the form of unintelligible business speak. The exchange in value will go one way -from the shopper to Ashley.
Mike Owen
1mo
Not so much of a blind spot, more a complete disregard for customer's rights and customer service, as highlighted by reports on Watchdog and Rip Off Britain.
Nicola Eddington
1mo
Exciting times David Clark, I’d love for you to join us for a round table discussion on value exchange in September! I will send you the details!
Customer Success specialist helping organisations improve Customer Experience (CX) & Employee Experience (EX) in B2B / B2C markets.
1moAnd the subscription economy continues to grow into every part of our lives.